Troubleshooting:
1.Can
’
t Read My Cards:
a. Check if the otg setting is enabled.
b. Check if the sd card is healthy, try a different sd card.
c. Check if the card file format is FAT32/EXFAT instead of NTFS.
d. Try another phone or laptop.
e. If you’re using an iPad Pro 2018, check if the pic is camera RAW format (e.g. *.CR2 for
Canon / *.NEF for Nikon) and saved in a folder exactly the same as original camera
folder.
2.Failed to Transfer Large Files:
a. Try format the SD/MicroSD cards to the right format for your devices.
b. Recommend using MS-DOS(FAT) for 32GB or smaller cards, and ExFAT for 64GB
cards.
3.My Card Got Stuck/Slot is Too Tight:
a. Please make sure you insert the card correctly.
b. Use a tweezer to remove it first, then try to insert another card, see if it gets stuck.
c. Please make sure your card is made in standard size.
d. If the spring loaded mechanism fails, please contact us via [email protected]
for a free replacement.
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