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2. Frequent Asked Questions 

2.1. Fail to Access the IP Camera through the Browser 

 

Possible Cause: The network is disconnected? 

Solution:  Connect PC  to  the  network  to  test  whether  the  network  access  can 

work normally. Firstly clear the cable fault and the network fault caused by PC 

virus till Ping the network between PCs successfully. 

 

Possible Cause: IP address is occupied by other equipment.   

Solution:  Disconnect  the  IP  camera  and  network,  and  then  connect  the  IP 

camera  to  the  PC  solely.  Also,  reset  the  IP  address  according  to  appropriate 

recommended operations.     

Содержание DL-3CA0M16-AR

Страница 1: ......

Страница 2: ...3 1 3 Size of Preview Image 17 1 3 1 4 Real time Video Function 19 1 3 2 Replay 21 1 3 2 1 Query Type 22 1 3 2 2 File List 22 1 3 2 3 Play Toolbar 23 1 3 3 Settings 24 1 3 3 1 Basic Parameters 24 1 3...

Страница 3: ...djust Color 46 1 3 3 4 5 Area Shield 47 1 3 3 4 6 Region of Interest 48 1 3 3 4 7 Sensor 49 1 3 3 4 8 Day Night Switch 50 1 3 3 4 9 Audio Parameters 50 1 3 3 5 Alarm Parameters 51 1 3 3 5 1 Sensor Det...

Страница 4: ...ng 69 3 3 Wireless Settings 72 3 3 1 Set Wireless Router 72 3 3 2 Set the IP Device 74 3 3 3 Check the Wireless Settings 76 3 4 How to Use the Streaming Protocol 78 3 5 3G User Guide 83 3 5 1 Set the...

Страница 5: ...G IP device and forwarding server 93 3 5 2 1 6 Set forwarding username and password 94 3 5 2 2 Visit the 3G IP device via the forwarding Server 96 3 5 2 2 1 Configure the CMS 96 3 5 2 2 2 Visit via we...

Страница 6: ...ough an embedded web server To access the device your PC needs to meet minimum requirements to perform satisfactorily CPU Pentinum 4 2 4GHz and above Memory 128 MB or above Operating System Windows XP...

Страница 7: ...way audio broadcast system RTSP VLC PS TS stream media protocol Multi level user accessing with password protection Mobile surveillance 3G WiFi WEP WPA WPA2 encryption optional TF card Supported NAS...

Страница 8: ...g Size Features Interface Pictures Scenario This product is widely used in roads parking lots supermarkets bars pipes parks and other low light or no light environments wide dynamic environment is par...

Страница 9: ...lt Subnet Mask is 255 255 255 0 To access the IP device the IP address of the PC should match the address below IP Address 192 168 1 xxx Subnet Mask 255 255 255 0 NOTE xxx should be a number from 1 to...

Страница 10: ...10 STEP2 Click the Start and select the Control Panel STEP3 Select the Network and Internet connections...

Страница 11: ...11 STEP4 Select the Network and Sharing Center STEP5 Select the Local Area Connection STEP6...

Страница 12: ...12 Click the Properties STEP7 Select the Internet Protocol Version 4 TCP IPv4...

Страница 13: ...TEP8 Select the Use the following IP address enter the IP address and subnet mask For example you can set up your PC IP address 192 168 1 200 STEP9 Click the OK and close all the dialog windows one by...

Страница 14: ...es below to configure the IP device STEP1 Enter the default IP address of the IP device on Browser http 192 168 1 19 STEP2 Click click here to download the Installplug Note If you can not download the...

Страница 15: ...ick Tool Internet Options Security Custom level enable the Download signed ActiveX controls click OK and restart the web browser STEP4 Enter User name and Password Default user name is 888888 default...

Страница 16: ...ck Multicast to transmit Multicast stream Click Play button to view real time video Click Stop button to stop watching the video Click Relay on off the button icon will become Orange The relay in IP d...

Страница 17: ...IP device with PTZ function Set up preset place Adjust the view point where you want to set input the number for example 1 click Preset to confirm Then set up the next point Call the preset points Inp...

Страница 18: ...18 Preview zoom in Click the icon then click the image to select where you want to zoom in release the mouse Then the image will digital zoom in Anti split to anti the screen split sometime...

Страница 19: ...the audio parameters 1 3 3 3 6 Audio Parameters Talkback Click Talkback button the button icon will become orange Connect a pickup and speaker with the IP device correctly you will be able to communic...

Страница 20: ...mp4 in Disk D The recorded file is named with Device name_1_time For example D 20110305 video server_1_092637 mp4 Please use the RealMp4Player to play the video recording directly please install the...

Страница 21: ...X control notices to display on Internet Explorer Please click Install to install this plug in otherwise you cannot view the replay Local PC storage The recording files will be stored in local PC if...

Страница 22: ...y Type Select the recording time to replay click Search there will display the file list in the segment time under the File List 1 3 2 2 File List Choose the one you want to replay and click matching...

Страница 23: ...second To make playback speeds faster To make playback speeds slower Image sharppen to make image relief value from 1 to 9 1 is disable 9 is the sharpest value This is used to cut video clips First dr...

Страница 24: ...ays in the recording files name and snapshot file name to distinguish other videos The device name won t display in the Real time windows Serial Number Serial number of current IP device which cannot...

Страница 25: ...nual select device time zone and date Then click Synchronization synchronization with PC system Click synchronization with PC system synchronization with NTP server Input the NTP server parameters in...

Страница 26: ...name Pwd is 888888 888888 Admin User has all the right to operate all the function and setting of the IP device Default Common User Name1 Pwd1 is 1 1 Common User Name1 has all the right except for the...

Страница 27: ...t 1H5M that is to say the IP device will reboot on 01 05 every day as long as the power is on 1 3 3 1 6 Restore to Leave Factory Default Parameters Click Restore button and reboot the IP device all th...

Страница 28: ...ntil the webpage displays The program has been updated successfully please login again the device will reboot automatically Upgrade files are provided from your supplier This is very important and piv...

Страница 29: ...you must map the ports first please refer to 3 2 Mapping Access IP Device via WAN Connection type Static IP Address PPPOE DHCP optional Static IP Address this method is highly recommended IPAddress Ba...

Страница 30: ...o another port you need to add this port behind IP address when visit the IP device via IE For example IP device is 192 168 1 19 web port is 81 and then the login IP address is http 192 168 1 19 81 If...

Страница 31: ...t Keep the default NOTE when you change the above parameters you must click on the upper left corner Save and Reboot to take effect 1 3 3 2 2 WIFI Parameters You need a wireless router of 802 11b g be...

Страница 32: ...s PPPOE DHCP Static IP Address PPPOE If you choose to PPPOE please contact your network operators to provide the PPPOE User Name and PPPOE Password DHCP The following parameters will keep the same und...

Страница 33: ...Wireless setting please refer to 3 3 Wireless Settings 1 3 3 2 3 DDNS DDNS Dynamic DNS is simply a way of using a static hostname to connect to a dynamic IP address When connected to your ISP you are...

Страница 34: ...888888 please change into your own FTP server User Name FTP Password Default is 888888 please change into your own FTP server Password FTP Host IP Default is 192 168 1 40 please change into your own...

Страница 35: ...35 STEP3 Setting FTP scheduled recording For example set to upload recording files of IP device on Monday 0 10am and stop upload on 23 59pm STEP4 You can see the same video on the FTP server...

Страница 36: ...e mapped automatically in the router External IP Address WAN IP address of the router How to use UPNP function STEP1 Please enable the UPNP function both on the IP device and router Please note that n...

Страница 37: ...pport UPNP and keep On state If the UPNP of the router and IP device both are ON but the state of the ports above is still Unmapped please check the router settings if the port have been used already...

Страница 38: ...ne On Tel Numbers Dial up number provided by your 3G supplier Username Username of SIM card Password Password of SIM card APN Name Access Point Name provided by your 3G supplier Authencation Type Auto...

Страница 39: ...efault Network Select Type Keep default Radio Band Set Keep default Band saving Keep default 1 3 3 3 2 3G online mode Always online Select Always online Scheduled Manual setting SMS or dialing activat...

Страница 40: ...n certain seconds Accept SMS or dialing from specified telephone numbers this is optional Manual Control Connect and disconnect the 3G IP device manually Auto offline when non network connection Conne...

Страница 41: ...factors display automatically You can not change them Signal Strength An index of the 3G network signal strength if the value is more than 20 that means the signal is good The higher the value is the...

Страница 42: ...in 3 days Cell Phone Number The receiver cell phone number Content When the 3G IP device is online the SIM card will send you a SMS to your cell phone number you can configure the content here SMS cen...

Страница 43: ...ut it won t show in preview screen Keep the default Time Type Choose the time type from the four formats Character1 Character2 Input the characters to be displayed in video superposition You type what...

Страница 44: ...f IP device This stream is used for IE View Resolution Five image resolutions available 1080P 30HZ 1080P 25HZ 720P 30HZ 720P 25HZ 4CIF D1 Bite Rate Type Constant and Variable If you choose Constant it...

Страница 45: ...te is the clearer the image is More bandwidth is needed for higher Frame Rate Stream Type Video Audio or Video only optional If choose Video only you cannot hear any sound on Talkback interface Also t...

Страница 46: ...lt 1 Check Bit default None Update PTZ Protocol Select a PTZ Protocol to match P T click OK 1 3 3 4 4 Adjust Color Brightness Brightness adjustment Contrast Contrast adjustment Saturation Saturation a...

Страница 47: ...he video on the left side hold on and move release the mouse to finish the shield for Area 1 The same operation for Area 2 and the others setting the shield area then click the Area 2 Click OK to save...

Страница 48: ...48 1 3 3 4 6 Region of Interest Set ROI Demo Select one or two ROI the real time video resolution of ROI will have six level for choice best better good bad worse worst...

Страница 49: ...ror Control On or off mirror image Vertical Mirror On or off vertical image Noise Level Auto or manual noise level WDR On or off WDR Sharpen 0 255 adjustable Shutter Control Electronic or Fixed shutte...

Страница 50: ...d quality at night Day and night transformation mode Manual manual transformation Timed timed transformation Infrared transformation according to infrared 1 3 3 4 9 Audio Parameters Audio input settin...

Страница 51: ...le Settings This function is used for setting the sensor detection Schedule To use this function please connect alarm sensor to the IP device If you want to upload sensor detection recording file of I...

Страница 52: ...gest to use the default parameters if sensitivity adjustment is too higher which can cause unnecessary alarm Left click the real time area and move to choose the motion detection area Select full Scre...

Страница 53: ...ording to above Start Sensor Detection Enable or disable sensor detecting Start Server end Recording While Alarming Store the alarming recording in server end SD card Start Server end Snapshot Store t...

Страница 54: ...Server end Snapshot Upload Network abnormal detection captured picture to TF card or NAS Server Trigging SMS Execute this function when Enable Network abnormal detection 1 3 3 5 5 Camera Been Shaded...

Страница 55: ...h you fill in NOTE Your email has to support the SMTP protocol you d better check with your email supplier Send Email If There Are Alarm On and Off optional Priority Default is 0 User Name User name o...

Страница 56: ...k the parameters again How to set motion detection email alarm function STEP1 Please set up motion detection please refer to 1 3 3 4 1 Motion Detection Area Settings STEP2 Please set correct IP addres...

Страница 57: ...mail alarm will be triggered by motion detection NOTE There is no request for Receiver s Email as long as it is valid But the Sender s Email must be able to receive email via software like foxmail or...

Страница 58: ...g the max capacity is 32GB Here you can set the time of video recorded to the SD card Please enable the timing recording first 1 3 3 6 2 FTP Scheduled record This function is used for automatically up...

Страница 59: ...apshot Please choose the time to activate the snapshot FTP Upload after Snapshot Please refer to the chapter 1 3 3 2 6 FTP Parameters 1 3 3 6 4 Server end Snapshot Parameters You could set the image q...

Страница 60: ...t and login in the IP device there will display the info of the TF card in this interface then you can use TF card function now Set up NAS Server first select NAS harddisk option input NAS address rem...

Страница 61: ...he network access can work normally Firstly clear the cable fault and the network fault caused by PC virus till Ping the network between PCs successfully Possible Cause IP address is occupied by other...

Страница 62: ...on Close all the browser pages search NetViewX Control cab file under the C Windows Downloaded and delete it Then connect the IP camera by the browser again the IP camera real time view will automatic...

Страница 63: ...ess of the IP camera within the exchanger is required inside switch If the IP camera never be recognized when configuring the firewall rule of switch it s necessary to allow the communication on ports...

Страница 64: ...for example you can t get the IP address via the search tool please try to reset the IP device After this reset all the parameters will be back to the factory default the IP address will be back to de...

Страница 65: ...TE indicate lamp will flicker Hold on another 30 seconds Step 4 Release the pin Now you can access the IP device now Reset successfully NOTE If the reset is successful the IP address will turn back to...

Страница 66: ...vice via WAN you must map some related ports to the WAN via router These ports are Web Port Data Transfer Port Data Control Port Remote Transfer Port and Message Port If you have finished these settin...

Страница 67: ...80 the default IP address will be 192 168 1 19 If the web port is changed into other it can t be dropped For example if the port is changed into 81 t he LAN IP address will be 192 168 1 19 81 In the s...

Страница 68: ...mage Remote Transfer Port Default is 3002 It is a hidden port in the background system It has a certain conversion relation with the Data Transfer Port Remote Transfer Port Date Transfer Port 2 If you...

Страница 69: ...LINKSYS WRT54G2 for example Step 1 Manual mapping Access to the router s interface via IE Applications Gaming Port Range Forward Please map the real ports of your IP device here take the default port...

Страница 70: ...the Status and access Access to the Status to check the WAN IP address If the WAN IP address is 119 145 0 165 the IP address of the IP device will be http 119 145 0 165 80 or http 119 145 0 165 when y...

Страница 71: ...71...

Страница 72: ...th the wireless IP device Set the wireless network of the router before using Different routers have different interfaces and setting methods Take Cisco LINKSYS WRT54G2 wireless router for example 3 3...

Страница 73: ...urity Mode Select WPA2 Personal WPA Shared Key Set this key freely and remember it For example 33265782 Please keep the other settings to be defaults Then save these settings via Save settings and clo...

Страница 74: ...74 3 3 2 Set the IP Device...

Страница 75: ...ee methods to achieve the wireless function Static IP Address PPPOE DHCP Static IP Address IPAddress Based on network environment to fill out your own IP device address Subnet Mask Based on network en...

Страница 76: ...access to the Setting Network Parameters WIFI Parameters check the status Connection Status is Connected Signal Strength 0 100 the higher the strength is the WIFI signal is better And the wireless IP...

Страница 77: ...77...

Страница 78: ...ion the following guide is based on the latest version of VLC media player 1 1 7 RTSP RTSP is Real Time Streaming Protocol to transfer the multimedia audio and video streaming This function is for hig...

Страница 79: ...ch support the RTSP function to play the streaming For example use VLC player to play the RTSP streaming Here it is the method to use the VLC player Install the public VLC player software from the int...

Страница 80: ...sten port 0 Default port cannot be changed 1 1 Common User name password Please refer to 1 3 3 1 3 User Management main Main streaming In summary the RTSP streaming is for main streaming of the rtsp 1...

Страница 81: ...ng of the digital video and audio This function is for higher requirement user or Broadcasting clients only How to view the video of IP device by TS STEP1 Enable TS and keep the following default of t...

Страница 82: ...P4 To open players and play TS streaming For example using VLC player to play Click Media Select open network stream then in Network Fill in TS destination address udp 235 1 1 1 1234 The diagram is as...

Страница 83: ...rd into the SIM card slot of the IP device Please use a tiny stick to press into the hole at the right side of the slot to pop the slot STEP2 Power on the IP device and then connect the IP device to t...

Страница 84: ...SIM card Password Password of SIM card APN Name Access Point Name provided by your 3G supplier Authencation Type Auto PAP CHAP NONE keep default auto LCP echo interval Keep default LCP echo failure K...

Страница 85: ...end OPEN to the SIM number to active the 3G IP device Dial dial the SIM number to active the 3G IP device Auto offline when non network connections you can choose whether offline automatically when no...

Страница 86: ...t dial off manually 3 5 1 3 3G network 3G Status If the status is Connected that means the 3G network works At the same time the other parameters will be formed automatically so does the 3G IP device...

Страница 87: ...m Signal Strength An index of the 3G network signal strength if the value is more than 20 that means the signal is good The higher the value is the stronger the signal is If it is too weak for example...

Страница 88: ...cessfully connected Choose this function the SIM card will also send you the 3G IP address together Now the 3G network is ok you can view the image via the 3G IP address together with the SMS dial up...

Страница 89: ...89 Here provide some diagrams of 3G IP device viewing Diagram of viewing IP device directly Forwarding server...

Страница 90: ...tion System Configure RVS Service Port default 3004 Transmit Port default 4000 Narrowband Program Choose this function only when you use the ImagineWorldClient to access the IP device that the IP devi...

Страница 91: ...rt 2 For example Default RVS Service Port 3004 Default transmit port 4000 so you need to do mapping of these ports 3004 4000 4001 4002 Take D LINK router and RVS service port for example Open router i...

Страница 92: ...is forwarding server WAN IP address 3 5 2 1 4 Make sure the port mapping is successful Run from Start input CMD then enter command telnet the IP address port number for example telnet 119 145 0 162 3...

Страница 93: ...ng server To upload the data to the forwarding server from the 3G IP device the Remote Host Address of the 3G IP device should be the forwarding server s WAN IP address the Remote Host Port of the IP...

Страница 94: ...94 3 5 2 1 6 Set forwarding username and password Open the RealCDMA software Operation User Manage Transmit User Manage the Username and Password are set by users...

Страница 95: ...for the 3G IP device to be online in forwarding server If displays like the following picture it means the 3G IP device connects with the forwarding server successfully we can visit 3G IP device via t...

Страница 96: ...MS Open ImagineWordClient software Option Server Management Add Project Add Group Add server Server Name IP Device name named by users Server Address Forwarding server WAN IP address Data Port Transmi...

Страница 97: ...o big the video of IP device will be delay Users can change the parameters to achieve better effect 3 5 2 2 2 Visit via web browser of IP device Input the IP address of the 3G IP device Settings Chann...

Страница 98: ...98 Now you could visit the 3G IP camera on the web browser...

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