26
FREQUENTLY ASKED QUESTIONS
If you are still experiencing problems please contact the Helpline
Customer Support/Technical Helpline
Sky Media UK LTD
Telephone UK:
ROI:01443 3940
0871
2000
463
Email: [email protected]
Visit our web site www.skymediauk.co.uk for further Trouble shooting
and frequently asked questions.
Question:
Solution:
I have tuned in Digital TV but
I am not receiving any or all of the
channels and/or the channels I receive
are breaking up
The sound quality is high pitched?
I have connected the TV to my VCR via
SCART but it is not recording
1) Check you are in an area that can
receive Freeview. Visit
www.freeview.co.uk or call
08701 111 270.
2) Check you are using an aerial that is
able to receive a good digital signal. In
most cases, you will need an outdoor
digital hi-gain/wideband aerial. In areas
that have excellent Freeview coverage,
you may be able to use a loft type aerial
but it is highly likely that you will also
need to connect a booster between the
back of the TV and the TV aerial wall
socket. Unfortunately, to receive a good
enough digital signal, it is not possible to
use a portable/indoor type aerial.
This may change once the analogue
signal is switched off in 2012 and the
Digital signal strength is increased.
Go into the sound settings menu as
shown earlier in the manual and increase
the level of the bass and decrease
the treble
In addition to connecting via SCART, you
should connect the aerial cable from the
wall socket to VCR and another aerial
cable from the VCR to the TV
19_22_37 english manual page 28.Page 1 16. 10. 2009 10:18:10
1) Ensure the TVs source is on HDMI
2) Check your settings on your PS3 are as
per the PS3 instruction manual
Component cables only provide HD Pictures. For
the sound you will need to connect the Red &
White audio cables on the Xbox to the 3.5mm
YPbPR/S-video Audio in on the TV. Please refer
to the ‘Connecting a games console’ page.
I have connected my Xbox 360 to the TV via
Component Cables (Red, Green & Blue) but I
am not receiving any sound
Why are some options in the menu
unavailable and greyed out
Some options are only available in certain
sources, i.e. HDMI, PC/VGA. They are
unavailable in the other sources where they have
no affect.
I have connected my PS3 to the TV via HDMI,
but I am not receiving any pictures or sound
on my Console
C
M
Y
CM
MY
CY
CMY
K
Manual - 22-37C-GB-TC-UK - UMC Brand ver 1.0.pdf 02/12/2009 14:37:47