Helpline No UK. 0871 2000 463 ROI. 01443 3940
Web Support: www.skymediauk.co.uk
Model Number: X23/51E-BB-FTCDUP-UK
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TV
I have tuned in Digital TV
but I am not receiving any
or all of the channels and/
or the channels I receive are
breaking up
1) Check you are in an area that can receive Freeview. Visit www.
freeview.co.uk or call 08701 111 270.
2) Check you are using an aerial that is able to receive a good
digital signal. In most cases, you will need an outdoor digital
hi-gain/wideband aerial. In areas that have excellent Freeview
coverage, you may be able to use a loft type aerial but it is highly
likely that you will also need to connect a booster between the
back of the TV and the TV aerial wall socket. Unfortunately, to
receive a good enough digital signal, it is not possible to use a
portable/indoor type aerial. This may change once the analogue
signal is switched off in 2012 and the Digital signal strength is
increased.
DVD
I have inserted a disc but it is
not playing
1) Ensure you have inserted put the disc in facing the correct way
forward
2) Ensure the disc is clean and is not scratched
3) Some copied discs will not play.
4) Check the DVD is a region 2 disc – to change the region of the
DVD player, refer to section ‘Changing Regions’.
Game Consoles
I have connected my PS3 to
the TV via HDMI, but I am
not receiving any pictures or
sound on my Console
1) Ensure the TVs source is on HDMI
2) Check your settings on your PS3 are as per the PS3 instruction
manual
Game Consoles
I have connected my Xbox
360 to the TV via Component
Cables (Red, Green & Blue)
but I am not receiving any
sound
Component cables only provide HD Pictures. For the sound you
will need to connect the Red & White audio cables on the Xbox to
the Red & White phono inputs on the rear of the TV. Please refer
to the ‘Connections’ pages.
VCR/DVD
Recorder
I have connected the TV to
my VCR or DVD Recorder via
SCART but it is not recording
In addition to connecting via SCART, you should connect the aerial
cable from the wall socket to your VCR/DVD Recorder and another
aerial cable from the VCR/DVD Recorder to the TV
General
I would like to have louder
sound by connecting
additional speakers
There are 2 options:
1) Use Digital COAX output that can be connected to an amplifi er/
surround sound system
output and a 3.5mm to phono cable (available separately) to
connect to an amplifi er/surround sound system
2) Use the 3.5mm headphone output and a 3.5mm to phono cable
(available separately) to connect to an amplifi er/surround sound
system
General
Why are some options in
the menu unavailable and
greyed out
Some options are only available in certain sources, i.e. HDMI, PC/
VGA. They are unavailable in the other sources where they have
no affect.
USB Mode
I have inserted a USB Memory
Key, but the TV does not
recognise it
Ensure the USB Memory Key is formatted to type FAT32.
USB Mode
Using a USB portable hard
drive
If you wish to use a portable hard drive larger than 32GB, please
note that it must be formatted to the FAT32 fi le system in order
to operate on this TV. Windows XP/Vista computers are only
capable of formatting up to 32GB, therefore, you will need a
software programme/utility to format larger hard drives. Please
refer to the web site for more information.
USB Record / TV
I can not change the channel,
access the menu or use the
red button
During Time Shift you can not change the channel, access the
menu or use the red button
USB Record / TV
When using the USB to record
the picture ‘breaks up’ or
experience loss of sound.
Check the USB Memory Stick meet the minimum requirements
of Read Speed - 20 MB/s (Mega Byte Per Second), Write Speed - 6
MB/s (Mega Byte Per Second)
System Lock
I have changed the password
on the television and now
forgotten it
There is a master password of 4711, to gain access to the TV menu
and reset the normal password
FREQUENTLY ASKED QUESTIONS
General Information
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