Troubleshooting
UMAX scanners are designed to be reliable and easy to install. If, however, you have a problem with your
scanner, these troubleshooting steps should indicate the cause of the problem.
If the scanner lamp flickers, is dim, or fails to come on:
The scanning lamp is failing or has failed and needs to be changed. Please contact your dealer or UMAX
Technical Support.
If the indicator comes on, but software returns “scanner link failed”, or similar
message:
Make sure the cable is connected properly.
If All Else Fails
If the above solutions do not resolve the problem, contact your dealer or UMAX Technical Support. Be
sure to have the following information ready:
1. The scanner model you are using.
2. The version number of the scanner driver. (Located on the front of the CD)
3. The computer model you are using.
4. The application software packages that you are using.
5. Error codes or messages seen.
6. A description of what you were doing at the time of the malfunction.
7. Other observations that may aid the technician in identifying the problem and solution.
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