Troubleshooting
UMAX scanners are designed to be reliable and easy to install. If, however, you have a problem with your
scanner, these troubleshooting steps should indicate where the problem lies.
Scanner Troubleshooting
This section will cover problems you may encounter when installing or using your scanner and suggest
possible solutions.
If the scanner lamp flickers, is dim, or fails to come on:
The scanning lamp is failing or has failed and needs to be changed. Please contact your dealer or UMAX
technical support.
If the Ready indicator comes on, but software returns “scanner link failed” or a similar
message:
1.
2.
3.
4.
1.
2.
3.
4.
5.
6.
7.
Make sure the cable is connected properly.
Check the Installation procedure to make sure you followed all the instructions.
Macintosh
users
should pay special attention to the setting of the SCSI ID number. PC users should pay special
attention to the I/O address setting.
The SCSI card provided is dedicated for use with a UMAX scanner, therefore please do not
connect additional SCSI devices.
Check the terminators and the cables. If the cable and terminators are all properly installed, please
contact your dealer.
Apple-Compatible Driver Troubleshooting
If you have trouble installing the driver, check the following:
Conflict between SCSI ID’s.
Be sure that each SCSI device has a unique ID. The SCSI ID on
your scanner is preset at the factory to 5. Refer to “Changing the SCSI ID Numbers” if you need to
change the SCSI ID.
Conflict between Init files or too many Init files.
If there is a conflict because another Init file
exists in the System folder, try removing the Init file and then installing the driver.
Conflict with an Apple-compatible driver.
Remove all Apple-compatible drivers before
installing the Scanner file.
Scanner file doesn’t exist.
Be sure the Scanner driver is in the System extension folder.
Scanner is not on or not ready.
Refer to the section Scanner Troubleshooting in this chapter for
solving problems.
Cable is not properly connected.
Connect the cable.
Scanner model doesn’t support an older version of the scanner driver.
Contact your dealer
for newer version of the scanner driver.
16
Содержание Astra 2400S
Страница 3: ...A Glance At Your Scanner The Front View The Rear View 3 ...
Страница 10: ...10 ...