5
5.
Warranty
This product was shipped after rigid company inspection. However, in case any failure occurs under
ULVAC’s responsibility, such as defect in manufacturing and damage during transportation, Buyer
shall inform ULVAC, Inc. or the local ULVAC representatives. ULVAC will repair or exchange it at
free of charge.
Warrantable Items
1)
This unit
Duration of guarantee
One (1) year after shipping date from ULVAC
Warrantee scope
1)
Domestic business in Japan: Product, which has damage, caused by a failure on delivery.
2)
Direct export transaction: Product, which has damage, caused by a failure on delivery. The
warrantee scope shall confirm to the new INCOTERMS.
3)
Products not satisfying meet the standard specifications although the product is used under the
normal service conditions such as temperature range and power etc.
Response procedure
1)
Domestic business in Japan: ULVAC send a replacement or Buyer return the defective items
to ULVAC, Inc. or to the local ULVAC representatives for repair. If field service is
required, Buyer shall ask ULVAC, Inc. or the local ULVAC representatives.
2)
Direct export transaction: ULVAC send a replacement or Buyer return the defective items to
ULVAC, Inc. or to the local ULVAC representatives for repair. Return charge shall be paid
by Buyer.
Disclaimer
1)
Failure occurred after expiration of warranty period
2)
Failure caused by force majeure, such as fire, storm and flood damage, earthquake,
lightning strike, war etc
3)
Failure occurred due to carelessness handling or faulty usage
4)
Products remodeled, disassembled or repaired without ULVAC’s acceptance
5)
Failure occurred under abnormal environment, such as intense electromagnetic field,
radiation, high-temperature, high-humidity, flammable gases, corrosive gases, dust etc.
6)
Failure occurred by noise
7)
Product deficiency or secondary damnification occurred to Buyer, from law suit to
ULVAC by third party for patent infringement.
8)
Sensor head being used (expiration of life, measurement error, etc.)
9)
Sensor head cable in use (cable burnout due to improper installation, poor contact, etc.)
Others
1)
In case, special agreement or memorandum for specifications is made individually, the
descriptions are prior to this article “13 Product Warranty”.
2)
Buyer shall inform ULVAC when this product is exported out of Japan. In the
meantime, Buyer shall take necessary procedures according to Foreign Exchange
and Foreign Trade Law.
3)
As for the question and consultation, Buyer shall check the model and serial number
and ask the local representative or ULVAC, Inc.
4)
The content of this document is subject to change without notice in future.
