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G E T T I N G S TA RT E D

Customer Service: 888-269-7477

Getting Help

If you have any questions or comments as you use your new

CapTel

840,

we’re here to help. Use any of these ways to contact us:

CUST SERV Button

Pick up the handset and press the

CUST SERV

button to

automatically speed dial directly to our helpful Customer Service
team. If you are in an office setting, you may need to dial a
number, such as “9”, to reach an outside line first and then press
the

CUST SERV

button. (

Available 24 hours a day, 7 days a week.

Closed on major holidays.

)

Help materials are also available online at our website.

Phone: 1-888-269-7477

(Available 24 hours a day, 7 days a week)

FAX:

(608) 204-6167

Mail:

CapTel Customer Service
450 Science Drive
Madison, WI 53711

Email: [email protected]

Online: www.CapTel.com

(Live Chat help available at our website)

Содержание CapTel 840

Страница 1: ...305 018302 6 13 CapTel 840 How to Guide...

Страница 2: ...uld with any other CapTel call The 911 call taker will hear everything you say You may not be able to hear the call taker but he she can type instructions to you which will appear on the CapTel displa...

Страница 3: ...uestions and comments If we can help please call Sincerely CapTel Customer Service 1 888 269 7477 www CapTel com Toll Free Captioning Service Voice Number Give people who call you the appropriate Capt...

Страница 4: ...Section 3 Viewing Captions 30 Viewing corrections 31 Reviewing captions during a call 32 Reviewing captions after hanging up 33 Saving conversations 34 Erasing all conversations 36 Changing the capti...

Страница 5: ...ons Button default to on off 73 Turning Spanish captions on off 75 Dialing a number to get an outside line 77 Setting a Call Waiting block 79 Adjusting the volume of the ringer 81 Setting the pitch of...

Страница 6: ...provided by a free service that connects to your calls The service transcribes everything the other party says into captions for you to read on the CapTel display Captions are treated with absolute c...

Страница 7: ...erview of CapTel 840 Phone Using a Headset or Neckloop Optional Setting up your CapTel 840 What is in the Box Your CapTel 840 includes the following parts CapTel 840 Phone Telephone Cord Power Adapter...

Страница 8: ...Overview of CapTel 840 Phone 1 2 3 4 5 6 7 8 9 10 11 12 13 14 6 GETTING STARTED Customer Service 888 269 7477...

Страница 9: ...to move up through items in the Options list and move through entries in your Phone Book Answering Machine messages or Call History Also lets you go back to review captions that have already scrolled...

Страница 10: ...ets you dial up to 10 most recently called phone numbers Lift the handset and press REDIAL button to dial the last phone number called Leave the handset down and press the REDIAL button to review dial...

Страница 11: ...the captions off just press the CAPTIONS button to turn the red light off 14 VOLUME Bar Lets you adjust the volume to a comfortable level up to a 40 dB gain from min max for captioned calls To increas...

Страница 12: ...does not work with a PBX system unless an analog port is available 2 Telephone Line 2 for optional 2 Line Mode only If using 2 Line Mode plug the second telephone cord here RJ11 jack The primary telep...

Страница 13: ...nes a headset neckloop or other type of listening device with the CapTel 840 to maximize the audio quality or to enjoy your new phone hands free Simply plug the headset assistive device into the appro...

Страница 14: ...in the power socket labeled Power located on the back top edge of the CapTel 840 2 Plug the power adapter into a wall outlet or power strip The CapTel display screen will light up to let you know powe...

Страница 15: ...ephone cord into a telephone wall outlet Pick up the CapTel handset and listen for a dial tone to make sure that the telephone service is connected properly The Signal Meter in the lower right corner...

Страница 16: ...llowed by the 0 key NOTE When you enter the date setting only the last two numbers in the year can be changed 3 When you have set the time and date press the YES key to save Set the Time and Date 12 1...

Страница 17: ...ned Local calls and calls to toll free numbers are not affected You are never charged a fee for using the CapTel captioning service To Indicate Your Preferred Long Distance Carrier Select One Register...

Страница 18: ...ustomer Service team If you are in an office setting you may need to dial a number such as 9 to reach an outside line first and then press the CUST SERV button Available 24 hours a day 7 days a week C...

Страница 19: ...r incoming calls with your CapTel 840 SECTION 2 Making and Answering Calls TOPICS Placing a Call with Captions Placing a Call without Captions Answering a Call with Captions 1 Line Mode Answering a Ca...

Страница 20: ...ffice setting please see Dialing a Number to Get an Outside Line on page 77 If you have Call Waiting please see page 79 for special instructions To place a call with captions Before you dial check tha...

Страница 21: ...you would like captions hang up turn on the Caption feature and place the call again 3 As you dial the display screen shows the status as your CapTel phone connects to the captioning service letting y...

Страница 22: ...ONS button before picking up the handset 1 Press the CAPTIONS button to turn off the Caption feature Verify that the red light is off 2 Pick up the handset 3 Dial the number of the person you are call...

Страница 23: ...rded greeting that asks for your telephone number The caller should enter your phone number and press pound example xxx xxxx Recorded greeting Thank you for calling the Captioned Telephone Service For...

Страница 24: ...ble to hear you speak 5 Watch the display You may begin speaking as soon as you see that the call has connected NOTE If the call was not placed through the Captioning Service the call will not be capt...

Страница 25: ...n incoming call on a phone other than the CapTel and you hear a beep that reoccurs throughout the call the person who called you dialed through the CapTel Captioning Service Pick up your CapTel phone...

Страница 26: ...ncrease the volume make sounds louder during a call press the right side of the VOLUME bar To decrease the volume make sounds softer during a call press the left side of the VOLUME bar To save your vo...

Страница 27: ...hange it again If you hear low frequency tones better press the TONE button repeatedly until you see Tone is Low on the display screen If you hear mid range frequency tones better press the TONE butto...

Страница 28: ...sounds may cause just a single dot on the display to light up This meter can help you gauge when a person is finished speaking or initially answers a call The Outgoing Volume Meter This meter helps y...

Страница 29: ...response which appears on the CapTel display screen You speak directly into the handset as you would with any other CapTel call The 911 call taker will hear everything you say You will not be able to...

Страница 30: ...gh the CapTel handset as you would with any other call 4 If you need captions from 911 press the YES button This puts your CapTel phone into VCO or Voice Carry Over mode VCO allows you to speak direct...

Страница 31: ...l taker is typing You will see their instructions on your CapTel display screen NOTE The 911 call taker may type GA or Go Ahead to let you know when it is your turn to talk Q means the 911 call taker...

Страница 32: ...Captions TOPICS Viewing Corrections Reviewing Captions During a Call Reviewing Captions After Hanging Up Saving Conversations Erasing All Conversations Changing the Caption Font Size Setting the Color...

Страница 33: ...t delay before the word error is corrected If you are unclear about what was said ask your caller to clarify NOTE You can change the color of the captions and corrections in the Set Conversation Color...

Страница 34: ...other party said during the time you were reviewing captions will appear and the live captions will continue as usual You can go back again at any time during the call to review what was said Just pre...

Страница 35: ...6 Press the NO button repeatedly to exit out of the menu system NOTE Your CapTel phone comes with the Save Conversations feature enabled letting you view conversation captions after you ve hung up the...

Страница 36: ...until Conversations is highlighted Press the YES button to select 3 Press the DOWN arrow button until Save Conversations is highlighted Press the YES button to select 4 Press UP or DOWN arrow button...

Страница 37: ...This setting will remain On Off until you change it again NOTE Your CapTel phone holds 500 lines of captions in conversation memory If the conversation memory fills up entirely older captions will be...

Страница 38: ...Press the YES button to accept 4 The display screen asks Would You Like to Erase All Conversations Press the YES button to erase captions Or press the NO button to exit 5 Press the NO button repeatedl...

Страница 39: ...ns menu 2 Press the DOWN arrow button repeatedly until Settings is highlighted Press the YES button to select 3 Press the DOWN arrow button repeatedly until Display Settings is highlighted Press the Y...

Страница 40: ...cannot adjust the caption font size during a live call WARNING Changing the font size will delete all previously saved conversations SET CONVERSATION FONT SIZE Conversation Font is SMALL Use or to se...

Страница 41: ...n colors 1 With the handset hung up press the YES button to see the Options menu 2 Press the DOWN arrow button repeatedly until Settings is highlighted Press the YES button to select 3 Press the DOWN...

Страница 42: ...to move through the color choices When you find a correction color you prefer press the YES button to accept 9 Press the NO button repeatedly to exit out of the menu system NOTE Whichever color you s...

Страница 43: ...ss the YES button to select 3 Press the DOWN arrow button repeatedly until Display Settings is highlighted Press the YES button to select 4 Press the DOWN arrow button repeatedly until Conversation Sm...

Страница 44: ...Conversation Smooth Scroll Off displays captions word by word as each word is captioned 6 After making your selection press the YES button to accept or press the NO button to exit 7 Press the NO butt...

Страница 45: ...the DOWN arrow button repeatedly until Settings is highlighted Press the YES button to select 3 Press the DOWN arrow button repeatedly until Display Settings is highlighted Press the YES button to se...

Страница 46: ...Use the UP and DOWN arrows to highlight the level of brightness you would like Press the YES button to select NOTE The display screen will change brightness levels as you select the options 6 Press t...

Страница 47: ...e any incoming calls that you may have missed SECTION 4 Call History TOPICS Using Call History to See Recent Calls Clearing All Caller ID Entries NOTE Call History requires Caller ID service from your...

Страница 48: ...all Depending on your Caller ID service the display screen may also list the name of the caller To see other callers information saved in Call History press the DOWN arrow button to scroll back throug...

Страница 49: ...call first and going back in chronological order 4 Use the UP and DOWN arrow buttons to move backward and forwards through previous call listings NOTE You can delete Caller ID entries as you review t...

Страница 50: ...he YES button to select 3 Use the DOWN arrow button to highlight Clear All Caller ID Records Press the YES button to select 4 The display asks Would You Like to Clear All Caller ID Press YES to erase...

Страница 51: ...ar the voice recording and read captions of the message You can also get captions of messages left on your voice mail service SECTION 5 TOPICS Turning Answering Machine On Off Playing Your Answering M...

Страница 52: ...ptioning Service the Answering Machine will only record the voice message it will not be captioned To turn the Answering Machine on 1 With the handset hung up press the YES button to see the Options m...

Страница 53: ...it The Answering Machine will stay on or off until you change this setting ANSWERING MACHINE CURRENTLY ON Answering Machine On Answering Machine Off Press YES to accept or NO to exit TIP When the phon...

Страница 54: ...arrow button to review previous messages Press DOWN arrow button to move to the next message 4 Hang up the handset when you are finished playing your messages NOTE The CapTel display screen stays ON...

Страница 55: ...essages are playing doing a little shopping after the kids get done with school so if you want to meet me please go ahead and give me a call back and we will set something up alright MARY SMITH 321 55...

Страница 56: ...e on to the next one 5 When you are finished playing your messages hang up the CapTel handset 54 USING THE ANSWERING MACHINE Customer Service 888 269 7477 Would You Like to Erase This Message Press YE...

Страница 57: ...Clear All Messages Press the YES button to select 4 Press the YES button to erase all saved Answering Machine messages If you don t want to erase all messages press the NO button to exit 5 CapTel conf...

Страница 58: ...Options menu 2 Press the DOWN arrow button to highlight Answering Machine Press YES to select 3 Press the DOWN arrow button to highlight Greeting Message Press YES to select 4 Press the DOWN arrow bu...

Страница 59: ...p Your new message will be played back over the handset for you to review If you d like to re record your greeting press the NO button to begin recording again 7 When you are satisfied with your new g...

Страница 60: ...e is highlighted Press the YES button to select 3 Press the DOWN arrow button repeatedly until Answer Ring Count is highlighted Press the YES button to accept 4 Use the UP or DOWN arrow buttons to sel...

Страница 61: ...row button repeatedly until Incoming Messages is highlighted Press the YES button to accept 4 Press the UP or DOWN arrow button to highlight Incoming Messages Audible or Muted Incoming Messages Audibl...

Страница 62: ...Check that the CAPTIONS button is on red light lit 2 Lift the handset and dial the 7 or 10 digit telephone number that you use to access your voice mail messages remotely 3 Listen and read captions to...

Страница 63: ...save frequently called phone numbers into your phone book for easy dialing SECTION 6 Using the Phone Book TOPICS Adding a New Contact to your Phone Book Dialing a Phone Number from the Phone Book Edi...

Страница 64: ...ter the letters of the name of the person you wish to add Look for the letters listed on the number keys to know which number key to press For some letters press the number key several times until the...

Страница 65: ...e contact names phone numbers or press the NO button repeatedly to exit the menu system TIP Press the DOWN arrow button for a backspace Press the button to add a space Press the UP arrow button to shi...

Страница 66: ...act name and number listed in your Phone Book Use the UP and DOWN arrows to move through the contacts in your Phone Book 4 When you see the contact listing you want to dial simply lift the handset The...

Страница 67: ...button to select 5 The display screen will show you the first listing in your Phone Book Use the UP and DOWN arrow buttons to move through the various contacts in your Phone Book When you find the co...

Страница 68: ...he UP arrow button to insert a 2 second delay 8 When you are done editing the phone number press the YES button to save your changes 9 Press the YES button to edit more contacts in your Phone Book or...

Страница 69: ...ook Use the UP and DOWN arrow buttons to move through the various contacts in your Phone Book until you see the contact listing you wish to delete 5 Press the YES button to remove the contact listing...

Страница 70: ...uttons for emergency speed dial buttons to call the fire department or police or to quickly reach the phone numbers you call most often This section tells you how to set up and use the three Speed Dia...

Страница 71: ...arrow button to insert a 2 second delay 6 Press the YES button to save it Example To enter the name Mary press the 6 key for the letter M the 2 key for the letter a the 7 key three times for the lette...

Страница 72: ...r entry Use the DOWN arrow button to backspace erase numbers in the current listing Use the number pad key to change enter a new phone number Use the UP arrow button to insert a 2 second delay 5 When...

Страница 73: ...umber for you automatically 4 Listen or watch the signal meter to know when someone answers Watch the display screen for captions Begin your conversation as you normally would When you are done with y...

Страница 74: ...on Default to On Off Turning Spanish Captions On Off Dialing a Number to Get an Outside Line Setting a Call Waiting Block Adjusting the Volume of the Ringer Setting the Pitch of the Ringer Turning Key...

Страница 75: ...Free Captioning Service Voice Number on page 1 for the number to give your callers If your caller does not dial through the Captioning Service you will not receive captions during the call The light a...

Страница 76: ...ll Captions Off You will need to press the Captions button before your outgoing call to turn the Captions feature on 7 Press the YES button to accept 8 Press the NO button repeatedly to exit out of th...

Страница 77: ...s menu 2 Press the DOWN arrow button repeatedly until Settings is highlighted Press the YES button to select 3 Check that Caption Settings is highlighted Press the YES button to select 4 Press the DOW...

Страница 78: ...ions in Spanish 1 Line Mode SPANISH CAPTIONS CURRENTLY OFF Spanish Captions On Spanish Captions Off Press YES to accept or NO to exit Spanish to Spanish captioning available every day from 7 00 a m 11...

Страница 79: ...u still need to dial the Dialing Prefix manually before you place a call even after you ve entered the Dialing Prefix in the CapTel menu The Dialing Prefix in the CapTel menu only applies to Line 2 th...

Страница 80: ...dial the telephone number even after you ve entered a Dialing Prefix into the CapTel menu The Dialing Prefix feature only applies to Line 2 the telephone line that connects to the Captioning Service...

Страница 81: ...tions menu 2 Press the DOWN arrow button repeatedly until Settings is highlighted Press the YES button to select 3 Check that Caption Settings is highlighted Press the YES button to select 4 Press the...

Страница 82: ...repeatedly to exit NOTE If you program a Call Waiting block but you do not have Call Waiting service you will not be able to dial out with captions 2 LINE MODE If Line 2 has Call Waiting service you...

Страница 83: ...6 Press the UP or DOWN arrow button to select your desired Ringer Volume level To turn the Ringer off entirely select Mute 7 When the volume setting you want is highlighted press the YES button to ac...

Страница 84: ...button to select your desired Ringer Pitch level The ringer will ring briefly as you switch levels 6 When the Ringer Pitch level that you want is highlighted press the YES button to accept 7 Press th...

Страница 85: ...n until Settings is highlighted Press the YES button to select 3 Press the DOWN arrow button to highlight Phone Settings Press the YES button to select 4 Press the DOWN arrow button repeatedly until K...

Страница 86: ...ne is in use 5 Press the YES button to select your option or press the NO button to exit 6 Press the NO button repeatedly to exit out of the Options menu NOTE The CapTel display screen typically stays...

Страница 87: ...ons menu 2 Press the DOWN arrow button repeatedly until Settings is highlighted Press the YES button to select 3 Press the DOWN arrow button until Phone Settings is highlighted Press the YES button to...

Страница 88: ...ou Whatever volume setting you choose will be saved in CapTel memory and will be used for every call that has the Captions button lit During non captioned calls Captions button off the volume will aut...

Страница 89: ...Press the YES button to select 6 Press the UP or DOWN arrow button to select Tone Dialing or Pulse Dialing 7 When the dialing mode you want is highlighted press the YES button to accept 8 Press the NO...

Страница 90: ...the number you want to use Example To set the time for 11 30 press the 1 key twice then press the 3 key followed by the 0 key NOTE When setting the date only the last two numbers in the year can be ch...

Страница 91: ...apTel handset taking turns reading and speaking When the call is completed press the Captions button to drop out of VCO mode You can also turn VCO mode on off in the Captions Settings menu Updating Yo...

Страница 92: ...s 5 The CapTel phone checks to make sure that your software is up to date If a new software version is available your CapTel phone automatically updates to the most current version then resets itself...

Страница 93: ...lls you how to set up and use your CapTel phone in 2 Line Mode Using CapTel in 2 Line Mode Optional TOPICS About 2 Line Mode Turning 2 Line Mode On Off Turning Captions On Off in 2 Line Mode Answering...

Страница 94: ...r off at any time during a conversation Get full captioning for every type of call including emergency calls and calls through relay Share a call without interrupting captions Others can pick up an ex...

Страница 95: ...ed on Line 1 just like with any other landline telephone When the receiver is lifted to make or receive a call Line 2 automatically connects to the Captioning Service to provide the captions You can t...

Страница 96: ...phone service DSL with filter VOIP etc NOTE The CapTel 840 phone does NOT work with PBX digital telephone systems found in some business settings residential facilities or hotels hospitals unless an...

Страница 97: ...irst plug the telephone lines in Second activate the 2 Line menu option Setup CapTel Phone for 2 Line Mode STEP 1 On the back top edge of the CapTel phone 1 Plug the AC adapter cord into the round pow...

Страница 98: ...lighted Press the YES button to select 3 Check that Caption Settings is highlighted Press the YES button to select 4 Press the DOWN arrow button until 1 or 2 Line Captions is highlighted Press the YES...

Страница 99: ...he CapTel menu as well See page 77 for directions You are now ready to begin making and receiving calls using 2 Line Mode NOTE If you have already used your CapTel phone in 1 Line Mode be sure to remo...

Страница 100: ...re ready During this time you and your caller will be able to speak to and hear each other so you may begin your conversation if you can hear the caller clearly enough You may ask your caller to hold...

Страница 101: ...aptions It may indicate an incoming call with Call Waiting 2 Inform the party you are speaking with on the initial call that you have another call on Call Waiting and ask if they would mind holding 3...

Страница 102: ...ine 3 Be sure that if you have Call Waiting on Line 2 you enter a block Call Waiting code in the CapTel menu Otherwise incoming calls to Line 2 may interrupt the captions The Call Waiting block will o...

Страница 103: ...Line 1 the line you have the voice conversation over Leaving messages on answering machines You may begin leaving your message as soon as you see BEEP on the display screen or hear the recorded greet...

Страница 104: ...If you are still experiencing the problem unplug your CapTel 840 from the power adapter wait 10 seconds then plug the power back in again This resets the CapTel 840 in the same way you might reset you...

Страница 105: ...nd device It is not designed for that purpose Sharing a Telephone Line Jack Devices such as signalers or life line devices often have to be hooked up to the same telephone line as your CapTel phone If...

Страница 106: ...erload wall outlets and extension cords This overloading can result in a fire or electric shock 9 To reduce the risk of electric shock do not disassemble the CapTel but take it to a qualified service...

Страница 107: ...ID entries 45 46 deleting Caller ID entries 47 48 clearing all Caller ID entries 48 Call Waiting 8 79 80 Captions button 9 18 20 22 24 28 29 71 72 73 85 89 97 98 changing color of captions 39 correct...

Страница 108: ...ial from Phone Book 64 Edit Phone Book 65 Settings 72 Redial button 8 Reset problem solving 102 Reviewing Calls 32 33 Ringer adjusting pitch 82 adjusting volume 81 turning off mute 81 Scroll captions...

Страница 109: ...may be connected to the telephone line Excessive RENs on the line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five...

Страница 110: ...ough 12 Captions On Off Handset Type HAC Hearing Aid Compatible Dialing Phone Book 97 entries Speed Dial 3 entries Redial Last 10 dialed numbers Captions 4 Caption font sizes Small 0 15 Medium 0 20 La...

Страница 111: ...nce Drive Madison WI 53711 888 269 7477 V TTY 866 670 9134 Spanish CapTel Customer Service Email CapTel CapTel com Fax 608 204 6167 Online www CapTel com 2012 Ultratec Inc All rights reserved Ultratec...

Страница 112: ...you are in an office setting you may need to dial a number such as 9 to reach an outside line first and then press the CUST SERV button Available 24 hours a day 7 days a week Closed on major holidays...

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