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TR OUBLESHOOTING

Customer Service: 888-269-7477

Troubleshooting

Power Reset

On occasion, issues with your Internet connection may impact your CapTel

2400iBT. For example, you may have experienced times when your Internet

seems to get “hung up” or things don’t look correct on your computer

screen. These cases can sometimes impact how your CapTel phone operates.

To correct, you need to “reset” your CapTel phone, the same way you

might “reset” your computer.
To Reset: Briefly unplug CapTel 2400iBT from the power adapter, wait

10 seconds, then plug it back in. The display screen lights up while the

phone powers up. Then the display automatically takes you through the

set-up steps again, asks you to confirm your language choice, checks your

Internet connection, and confirms your time/date zone. CapTel will also

check to make sure you have the most current software, and download any

updates as needed.

Содержание CapTel 2400iBT

Страница 1: ...CapTel 2400iBT USER MANUAL 305 020553 4 17...

Страница 2: ...5 mm Large 7 0 51 12 mm 8 0 54 13 5 mm 9 0 90 22 mm Adjustable colors for captions font and background Five 5 font style options Connections Telephone line requires RJ11 connection can be standard ana...

Страница 3: ...n on the handset Or you can use the easy touch screen display to make and answer calls Whatever works best for you If you ever have any questions please refer to this guide to learn How to start using...

Страница 4: ...e volume 31 Adjusting the Tone Control 32 Customizing the Tone setting 33 Using the Speakerphone 34 Knowing what sounds are on the line 36 Section 3 Viewing Captions 37 Turning captions on off during...

Страница 5: ...a phone number in your Contact List 70 Editing an existing contact 71 Removing a contact 72 Adding a photo to a contact 73 Adding a contact to Speed Dial 85 Section 7 Favorites 86 About Favorites 87...

Страница 6: ...T display screen for you to read You can enjoy conversations over the phone with the added help of written captions The CapTel 2400iBT phone does not generate captions of the phone call on its own The...

Страница 7: ...ter to plug into a wall outlet Important Use only the power adapter that came in the box with your CapTel 2400iBT Ethernet Cable to connect to Internet service not necessary for WiFi installations Cap...

Страница 8: ...Service 888 269 7477 Overview of CapTel 2400iBT Phone Please see the descriptions that correspond with the matching numbers on the next few pages to help explain what each feature is 15 16 18 17 1 3 6...

Страница 9: ...Contacts Allows you to store and quickly dial people you call often Saves up to 100 contacts 6 Favorites Saves the phone number of people you call most often for quick and easy dialing 7 Bluetooth Co...

Страница 10: ...e returns to a mid range setting every time you hang up the handset To save your volume setting so that it will be used during every captioned call see Saving Conversation Volume on page 93 11 SPEAKER...

Страница 11: ...tomer Service team is happy to help you set up and use your CapTel 2400iBT phone we re only a button push away Help is available 24 hours a day 7 days a week closed on major holidays Help materials ar...

Страница 12: ...to connect to your Internet service If you connect to the Internet using a WiFi network you do not need to plug in the Ethernet cable 3 LNK ACT Status Light Lets you know if your Ethernet cable is co...

Страница 13: ...ailable 3 Standard electrical power AC adapter plugs into standard wall outlet Step 1 Select a Location Pull out the kickstand in the back then set up the CapTel 2400iBT in a place where A high speed...

Страница 14: ...ions on the display screen To choose an option touch the icon on the screen and then touch next Step 3 Select Language 1 Touch English or Espanol for the language you want 2 Touch next to continue Pow...

Страница 15: ...al cable phone service or analog with DSL filter CapTel does not work with digital PBX office phone systems unless an analog port is available Initial Setup no phone line detected connect phone line o...

Страница 16: ...o not need a dialing prefix touch yes no no If you want to enter a dialing prefix touch yes no yes Use the on screen dial pad to enter the dialing prefix To include a two second pause touch Pause Paus...

Страница 17: ...our Internet service is set up you could be plugging into an available Ethernet jack on any of the following On a digital cable modem On a DSL modem On a router in your home In an Ethernet wall outlet...

Страница 18: ...he Ethernet cable If your Internet outlet is in a different room from where you plan to use CapTel see the Setup Guide for instructions Power Outlet Telephone Wall Outlet Router DSL or Digital Cable M...

Страница 19: ...the wireless network for you it may be helpful to consult with that person as you set up your CapTel phone 1 Touch Use WiFi Network Use WiFi Network on the display screen CapTel scans for wireless net...

Страница 20: ...try to connect 4 Enter WiFi Password On the display use the onscreen keyboard to enter the password for your WiFi network Remember to use the shift key for capital letters when needed Passwords are c...

Страница 21: ...adjust the time and date touch the field on the display screen that you want to change Use arrows on the display screen to scroll to the correct number Then touch the next field that you want to chan...

Страница 22: ...wnload It may damage your CapTel phone Once the software download is complete your CapTel phone will re boot as part of the update process It will automatically run through the setup steps again using...

Страница 23: ...l you accept the Registration Terms Conditions If you need assistance press the blue CUSTOMER SERVICE button for help Details about the FCC requirements can be found at www CapTel com Congratulations...

Страница 24: ...giving you cordless connectivity to Bluetooth headsets and neckloops Or you can simply plug a headset assistive device into the audio jack located on the right side of the CapTel phone Headsets devic...

Страница 25: ...to be discovered What name is assigned to your Bluetooth device To connect a Bluetooth device 1 Make sure your Bluetooth device is turned on and set in pairing mode 2 On the CapTel display screen tou...

Страница 26: ...your Bluetooth device in the list so that the device name is highlighted 8 Touch Pair Pair Your Bluetooth device is now connected and can be used when making answering calls 9 Press HOME HOME button...

Страница 27: ...and how to answer incoming calls SECTION 2 Making and Answering Calls TOPICS Dialing a Phone Number Directly Answering an Incoming Call Turning Captions On O during a Call Adjusting the Volume Adjust...

Страница 28: ...n to turn captions on 2 Lift the handset Or to make a call using the speakerphone press SPEAKER button If you are using a Bluetooth headset touch Headset to turn on your Bluetooth device 3 Use the Cap...

Страница 29: ...essing the up or down arrows on the VOL button When you are finished with your call hang up the handset If you are using a Bluetooth headset you may need to adjust the volume directly on your Bluetoot...

Страница 30: ...he CAPTIONS button to turn captions on When you are finished with your conversation hang up the phone as you normally would If you answer on an extension telephone and want to get captions just pick u...

Страница 31: ...2 When the phone rings the CapTel display lights up to let you know there is an incoming call 3 On the CapTel display touch answer by Bluetooth You will be able to hear the caller s voice over your Bl...

Страница 32: ...ou may be able to end the call directly on your headset neckloop The end call process will vary depending on the type and style of your Bluetooth device Check the instructions that came with your Blue...

Страница 33: ...is on If captions are turned off the maximum volume is 18dB gain Watch the lights next to the VOL bar to see what level the volume is set to To increase the volume press on the VOL button To decrease...

Страница 34: ...isplay shows what the current setting is LOW MED HIGH or CUSTOM 5 Touch the Tone setting you wish to use To test how the Tone setting will sound lift the handset and press on the display screen You wi...

Страница 35: ...Custom 5 Touch and drag the blue circles on the frequency chart to adjust the various sound levels As you make changes test the sound quality by touching play while listening over the handset If you...

Страница 36: ...r the Speakerphone and captions of your call will appear on the display screen Turning the Speakerphone O You can alternate between using the Speakerphone or using the CapTel handset during your calls...

Страница 37: ...el dialing pad The Speakerphone will turn off light on the Speaker button goes OFF and the call will end If the CapTel handset is not hung up Hang up the handset as you would end with any other call I...

Страница 38: ...more sound waves coming out of the handset the louder the sound Outgoing Volume Meter Helps you to see how loudly you are speaking The more lines going into the handset MIC graphic the louder your voi...

Страница 39: ...ing a Call Viewing Corrections Reviewing Captions During a Call Reviewing Captions After Hanging Up Saving Conversation Captions Erasing Captions Changing the Color of the Captions Changing the Captio...

Страница 40: ...he blue light around the CAPTIONS button goes off You can increase decrease the size of the captions font by touching or at the bottom of the screen You can press the CAPTIONS button at any time durin...

Страница 41: ...ht delay before the word error is corrected If you are unclear about what was said ask your caller to clarify 555 6295 Call Time 00 00 37 May 11 12 42 pm CapTel CA C7005 Ringing 1 F Hi Debra sure she...

Страница 42: ...during the time you were reviewing captions will appear and the live captions will continue as usual Your CapTel phone holds captions for up to 100 different conversations in memory approximately 10 h...

Страница 43: ...forwards through captions Touch and to see captions from a previous later call 4 When you are done reviewing captions press HOME HOME button to exit The Call History listing lets you know whether a c...

Страница 44: ...Captions On 4 Touch on off On or on off O to select Save Captions On saves conversation captions after the call is finished and the phone is hung up Save Captions O erases the conversation captions af...

Страница 45: ...he call you want highlighted information about the call appears on the right side of the display Touch Delete to erase captions of the call 4 The display asks you to confirm that you want to delete th...

Страница 46: ...after a call You cannot change the captions colors during a live captioned call Changing the font color applies only to conversation captions The font size and style for your CapTel 2400iBT menu opti...

Страница 47: ...Background color 1 Touch Background Background to highlight blue 2 In the Color Options table touch the color you that you would like the background to appear As you select your color CapTel shows you...

Страница 48: ...1 With the handset hung up touch Settings 2 Touch Display 3 Touch Font Settings 4 The display shows you what the current font size and style setting is To change the font style touch one of the five 5...

Страница 49: ...he scrolling option that you prefer Line by Line Scrolling captions appear word by word across the screen as they are captioned Smooth Scrolling captions appear one line at a time in a continuous moti...

Страница 50: ...he setting that you would like Sliding left makes the display screen dimmer Slide right to make the display screen brighter 5 When the brightness is set touch accept cancel Accept to save or accept ca...

Страница 51: ...ber such as 9 first to get an outside line first and then press CUSTOMER SERVICE button Available 24 hours a day 7 days a week Customer Service is closed on major holidays Help materials are also avai...

Страница 52: ...Previous Calls Reviewing Captions from a Previous Call Dialing from Call History Erasing Previous Calls This section explains how to use Call History to see who has called you to review captions of p...

Страница 53: ...cts Previous calls Touch the call you want information about Information about the call shows up here Indicates whether call was incoming outgoing or unanswered Date and time of the call Use the scrol...

Страница 54: ...on about the call that you selected appears in the right of the screen 4 Touch Review Captions to review captions of the call 5 Touch and drag the scroll bar at the right to move backwards and forward...

Страница 55: ...e Next Previous to move up or down the list 3 Information about the call that you selected appears in the right of the screen 4 Touch Call to place a call to this person If you are calling this number...

Страница 56: ...use Next Prev to move up or down the list 3 Information about the call you selected appears in the right of the display 4 Touch Delete to erase this call from your Call History 5 The display asks you...

Страница 57: ...also show you captions of messages that are left on an external answering machine SECTION 5 Answering Machine TOPICS About the Answering Machine Turning Answering Machine On O Playing Your Answering...

Страница 58: ...ing Machine should be turned off Turning Answering Machine On Off 1 On the display screen touch Ans Machine The first time you set up your Answering Machine the display tells you there are no messages...

Страница 59: ...place a call to this person Touch Delete to erase the Answering Machine message and captions Touch re caption re caption to get new captions of this message Touch play PLAY to play the message captio...

Страница 60: ...the captions 6 To delete the message touch Delete The display asks you to confirm you want to delete the message Touch yes no yes to delete or touch yes no no to cancel When you are finished erasing...

Страница 61: ...splay screen touch Settings 2 Touch Answering Machine 3 Touch Delete All Messages 4 The display asks you to confirm you want to delete ALL messages Touch yes no yes to delete or touch yes no no to can...

Страница 62: ...greeting 1 From the display screen touch Settings 2 Touch Answering Machine 3 Touch Greeting Message To hear the greeting that is currently being used lift the handset and touch play greeting message...

Страница 63: ...rding touch press to stop recording 7 If you are not satisfied with your personal greeting you can re record it Just repeat steps 4 6 above 8 When you are satisfied with your personal greeting touch a...

Страница 64: ...able to see captions of the messages If you call using any other phone you will be able to listen to the voice part of the Answering Machine messages but you will not be able to read captions at your...

Страница 65: ...ows a list of remote access commands Use these commands when calling in to get your messages remotely 8 When you are finished press HOME HOME button to exit TIP Back Remote Access Setup Enter a 4 digi...

Страница 66: ...ns of the messages while they are played After each message is played there is a pause that lets you enter one of the following commands on the phone s dial pad Press 1 Play Message Press 2 Go to Next...

Страница 67: ...place it next to your external answering machine speaker Make sure the mouth piece of the handset is next to the speaker of your answering machine While you do this your CapTel phone connects to the c...

Страница 68: ...c telephone system To set the number of rings before answering 1 From the display screen touch Settings 2 Touch Answering Machine 3 Touch Set Ring Count 4 Touch the arrows to select the number of ring...

Страница 69: ...Touch the option you want 5 Press HOME HOME button to exit You can screen incoming Answering Machine messages by listening to the caller and reading the captions while the message is recorded Make sur...

Страница 70: ...ve frequently called numbers in your contact list for easy and quick dialing SECTION 6 Contacts TOPICS Adding a New Contact Dialing a Phone Number in Your Contact List Editing an Existing Contact Remo...

Страница 71: ...specific about which number s you are adding Work Touch the field s next to the number s you d like to add to begin entering 6 When you are finished entering the Contacts information touch save save...

Страница 72: ...Previous to move up down through entries in your Contacts list 3 On the right side of the display touch the phone number of the person you want to call Mobile Home or Work CapTel will dial the number...

Страница 73: ...then use the on screen keyboard to type in the new information Touch the next field you want to edit or move between fields by touching return or Tab Tab Touch to erase the entire contents of a field...

Страница 74: ...your contacts 4 CapTel asks you to confirm you want to delete the contact Touch yes no yes to remove the contact or yes no no to exit 5 When you are finished press HOME HOME button to exit Contacts M...

Страница 75: ...he changes directly to your phone Please see pages 73 84 for full instructions If someone helped set up your CapTel 2400iBT phone you may want to consult with them as you manage Contact Lists on your...

Страница 76: ...e the sync process is easiest when the computer you are using and the CapTel phone are located close together If the phone is in a different location than the computer it may be helpful to have two pe...

Страница 77: ...Customer Service 888 269 7477 CONTACTS 75 3 Enter the name you would like to use for your new Contact List then click on Create 4 Click on Add Contact...

Страница 78: ...the first and last name of your contact then click on Save 6 Add the phone number information for your contact Use the tab key to move between fields Click on Save Contact when information is entered...

Страница 79: ...want to add Once your photo is selected you may re size or crop the image to fit nicely in the CapTel display window Only the part of the image inside the green shaded box will appear on your CapTel...

Страница 80: ...order by first name Making your contact a Speed Dial number lets you quickly dial by picture on your CapTel phone Click on speed dial to add this contact to your Speed Dial list You may have up to 4...

Страница 81: ...uching Contacts then touching sync On your CapTel display screen Contacts Mary Cell Best Buy Corner Pharmacy John S Mary Cell Movie Line 1 321 555 6712 remove favorite add to speed dial edit delete Wo...

Страница 82: ...ontacts touch accept cancel Accept Contacts Mary Cell Best Buy Corner Pharmacy John S Mary Cell Movie Line 1 321 555 6712 remove favorite add to speed dial edit delete Work prev sync add new next Cont...

Страница 83: ...your phone If you would like to erase the existing contacts on your phone and replace them with the new Contact List from your computer click on Yes Erase on the MyContacts website before you start th...

Страница 84: ...saved from the computer onto your CapTel phone Watch on your CapTel phone display as the sync completes sync is complete sync summary added deleted changed contacts 10 0 0 photos 5 0 0 favorites 1 0...

Страница 85: ...ist on your computer once the sync is finished the Contact List is saved on your CapTel phone If you choose to save your Contact List make note of where the xml file is saved on your computer for futu...

Страница 86: ...s website If any changes have been made you can save the current Contact List to your computer If you do not save all information will be lost for security purposes If the Contact List was already syn...

Страница 87: ...n through entries 3 On the right side of display touch Edit Touch Speed Dial 4 If there are multiple phone numbers for this contact the display asks which phone number mobile home or work you want to...

Страница 88: ...CTION 7 Favorites This section tells you how to set your most frequently called Contacts as favorites for quick dialing and dialing by photo TOPICS About Favorites Adding a Contact to Favorites Dialin...

Страница 89: ...your favorites list You can save up to 10 favorites To add someone to your Favorites list they must first be entered into your Contacts list If you want to edit one of your Favorite s information you...

Страница 90: ...favorite 5 If there are multiple phone numbers for this contact the display asks which phone number mobile home or work you want to make a favorite Touch the number s you want then touch accept cance...

Страница 91: ...can remove a person from your Favorites list Deleting a person from Favorites does NOT delete them from your Contacts list To delete a person in your Favorites list 1 From the display screen touch Fav...

Страница 92: ...creen Timeout Night Mode Connections WiFi Settings Bluetooth Saving Captions After Hang up Captions Button Ring Flasher Saving Conversation Volume Keypad Lights Language Setting the Ringer Volume Adju...

Страница 93: ...display screen restores it to its original brightness You can set how much time you want the screen to wait before becoming dim Settings Display Screen Timeout Night Mode There may be times that you w...

Страница 94: ...o work with a Bluetooth device giving you the convenience of wireless cord free use of Bluetooth headphones or neckloops Bluetooth devices sold separately The Bluetooth Settings lets you pair your dev...

Страница 95: ...all comes in or whenever you have answering machine messages waiting You can adjust the flash rate of the Ring Flasher for different indicators For example the Ring Flasher can blink evenly to indicat...

Страница 96: ...d Lights On Language You can set CapTel menus and captions to be in Spanish or English The default setting is English Settings General Settings English or Spanish Setting the Ringer Volume You can tur...

Страница 97: ...e displayed on your CapTel phone screen Touch the white area around the date number that you want to change Settings 15 Monday Time and Date About Your CapTel Phone Provides details about how your Cap...

Страница 98: ...time you dial The default setting is no dialing prefix Settings General Settings Advanced Settings 1 2 3 4 5 6 7 8 0 9 0 Dialing Prefix Dynamic or Static IP Using a Dynamic IP address DHCP is recomme...

Страница 99: ...is off If the call was answered on an extension line you can join by picking up the CapTel handset and pressing one of the keys on the number keypad The captioning service will connect to the call and...

Страница 100: ...phone operates To correct you need to reset your CapTel phone the same way you might reset your computer To Reset Briefly unplug CapTel 2400iBT from the power adapter wait 10 seconds then plug it back...

Страница 101: ...review captions from call 51 erase 54 Call waiting 8 Captions 4 28 37 47 52 92 button 6 9 change font color 44 45 change font size and style 46 erase 43 how captions scroll 47 In Spanish 12 91 review...

Страница 102: ...ble networks 17 92 view saved networks 92 Personal identification number PIN 63 64 Power Reset 98 Reading captions 37 after hang up 41 during a call 40 from previous call 52 Redial button 6 8 Remote M...

Страница 103: ...o 85 adding picture to 73 dialing from 85 Time Date 19 95 Tone Control 32 95 customize Tone setting 33 Troubleshooting 98 Updating your software 95 Voice mail 61 Volume 8 adjust during a call 31 butto...

Страница 104: ...ay be connected to the telephone line Excessive RENs on the line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five...

Страница 105: ...that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off an...

Страница 106: ...Tel 2400iBT we re here to help Use any of these ways to contact us Pick up the handset and press CUSTOMER SERVICE button to automatically speed dial directly to our helpful Customer Service team If yo...

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