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Property of Ultrasonic Power Corporation - © 2019
Publication # 190610
Property Loss and Beyond Repair
A determination will be made upon receipt of product to determine whether or not the
product can be repaired. In the event a product is determined to be “beyond repair”,
UPC will notify the customer with a stated reason for the “beyond repair” determination.
UPC reserves the right, at its sole discretion, to offer replacement equipment, parts,
etc., in exchange for any product that is deemed “beyond repair”. Pricing will be
determined based on the repair pricing schedule;
forfeiture to UPC of the original
product is required if replacement is offered and agreed to by the customer.
Testing/Evaluation Fees
Diagnostic Fees will apply to all products returned to UPC for repair or replacement. A
fee is assessed to cover expense of testing, inspecting, evaluating and the costs for
non-UPC or non-product related issues. If a Warranty Replacement or Warranty
Repair is required by the applicable UPC Warranty Policy, this diagnostic fee is
waived. If a non-warranty replacement or non-warranty repair is required, the
diagnostic fee is accounted for in the Pricing Schedule.
Shipping Expenses/Abandoned Product/Failure to Authorize Repair in Timely
Manner
Shipping expenses are the responsibility of the customer. UPC recommends a
shipping method which provides for tracking of returned product and also includes
insurance against shipping damage and/or property loss. UPC will not be responsible
for damaged and/or lost product prior to receipt by UPC at UPC’s facility. Return
shipping (only) to the Customer will be paid by UPC and will be sent via standard
ground shipping upon completion of a warranty or replacement/warranty repair.
Additional expenses including international shipping and related customs paperwork,
overnight and special shipping methods requested by the customer will be charged to
customer.
All refused and/or unpaid repairs are the responsibility of the customer and will be
subject to the UPC 60 day “Must Claim” Policy. All products not claimed after 15
calendar days following repair will be subject to a storage fee beginning on the 16
th
workday. The fee will be US$50 per day. After 90 calendar days, the product will be
considered abandoned and UPC will take possession of abandoned property with
intent to recover its costs for repair and storage. Once UPC has taken possession of
said abandoned property, UPC shall be entitled to sell the abandoned property and
