CONNECTED SERVICES FAQS
167
CONNECTED SERVICES STOLEN VEHICLE
ASSISTANCE FAQS
1. Can someone locate my vehicle? To
enhance your privacy, and the privacy of
others using your vehicle, a stolen vehicle
police report is required for you to activate
this service. Depending if your vehicle is
equipped with either SiriusXM Guardian™
or Uconnect Connected Services, you must
involve local law enforcement to have
either SiriusXM Guardian™ or Uconnect
Connected Services locate your vehicle.
We may also locate the vehicle for other
law enforcement or government agencies,
subject to a valid court order telling
SiriusXM Guardian™ or Uconnect
Connected Services to do so. We will also
provide the service for FCA entities to
locate a vehicle that you have purchased
through them.
2. How will I know if my vehicle is recovered?
After you provide the SiriusXM Guardian™
or Uconnect Connected Services Customer
Care agent with the stolen vehicle report,
the agent will work together with law
enforcement to try to locate your vehicle. If
your vehicle is recovered, you will be
contacted by law enforcement.
3. Can SiriusXM Guardian™ or Uconnect
Connected Services lower my insurance
rates? Some insurance providers offer
lower rates on vehicles equipped with
systems that can deter auto theft. When
shopping for insurance, be sure to inform
the insurance provider of your SiriusXM
Guardian™ or Uonnect Connected Services
services subscription to find out if the
insurance provider can offer you a lower
rate.
NOTE:
FCA is not an insurance company, and SiriusXM
Guardian™ or Uconnect Connected Services is
not an insurance product. You are responsible
for obtaining insurance coverage for your
vehicle and yourself.
CONNECTED SERVICES REMOTE VEHICLE
START FAQS
1. How long does it take to remotely start my
vehicle? Depending on various conditions,
it can take three minutes or more for the
request to get through to your vehicle.
2. Which is faster, my key fob or the Uconnect
App? Your key fob will remote start your
vehicle more quickly. However, its range is
limited. For example, when you are leaving
the stadium after the game, you can use the
Uconnect App to remote start your vehicle
and have the inside of your vehicle
comfortable by the time you get to it.
3. Will my vehicle be safe if I lose my wireless
device? People sometimes lose their
wireless devices, which is why security
measures have been engineered into the
Brand App. Asking for your username,
password and either SiriusXM Guardian™ or
Uconnect Connected Services Security PIN
help to ensure that nobody can start your
vehicle if they happen to find your device.
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