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Appendix C:  Contact Information

Ubiquiti Networks, Inc.

UniFi Enterprise WiFi System User Guide

Appendix C:  
Contact Information

Ubiquiti Networks Support

Ubiquiti Support Engineers are located in the U.S. and 
Europe and are dedicated to helping customers resolve 
software, hardware compatibility, or field issues as quickly 
as possible. We strive to respond to support inquiries 
within a 24 hour period.
Email: 

[email protected]

Phone: 408-942-1153 (9 a.m. - 5 p.m. PST)
Skype: Ubiquiti_Support

Online Resources

Wiki Page: 

www.ubnt.com/wiki

Support Forum: 

www.ubnt.com/forum

Knowledge Base: 

www.ubnt.com/kb

Downloads:  

www.ubnt.com/support/downloads

 

91 E. Tasman Drive 
San Jose, CA 95134 

www.ubnt.com

© 2010 Ubiquiti Networks, Inc. All rights reserved.

Содержание UniFi

Страница 1: ...Enterprise WiFi System...

Страница 2: ...Requirements 1 Front 2 Back 2 Chapter 2 Installation 3 Hardware Installation 3 Software Installation 5 Chapter 3 Using the UniFi Controller Software 7 Map 7 Statistics 9 Access Points 9 Users 10 Guest...

Страница 3: ...48V 802 3af compliant product Product details are available on our website at http ubnt com 8023af Package Contents Wall Mount UniFi Enterprise AP Wall Mount Bracket Ceiling Mount Plate UniFi Controll...

Страница 4: ...ashing Green This is used to locate an AP When you click on Locate in the UniFi Controller software the AP will blink It will also display the location of the AP on the map Steady Green Indicates the...

Страница 5: ...your ceiling perform the ceiling mount installation steps before connecting the Ethernet cable to the PoE Adapter Below is an overview of the Power over Ethernet connections Power Connection Diagram...

Страница 6: ...iling mount plate This will be used for the Ethernet cabling 5 Secure the wall mount bracket and ceiling mount plate to the ceiling tile using the 3 flathead screws and 3 nuts with tooth washers 6 Fee...

Страница 7: ...nstructions to install the software 3 Go to Go Applications and double click the UniFi icon Proceed to Configuring the UniFi Controller Software on page 6 PC Users 1 Launch UniFi installer exe 2 Click...

Страница 8: ...b Enter a passphrase to be used for your primary network c To enable guest access select Enable Guest Access and enter a guest network name in the Guest SSID field d Click Next 5 Enter an admin name a...

Страница 9: ...and password in the appropriate fields and click Login Map The UniFi Controller software allows you to upload map images of your location s for a visual representation of your wireless network When y...

Страница 10: ...cluding the MAC address model version IP address uptime connected users and connected guests Click Radio to display the channel used transmit power and packet information Users Displays the hostname o...

Страница 11: ...d out Setting the Map Scale 1 Click the Set Map Scale button 2 Click and hold to draw a line in the area that you want to use to set the scale of the map If you need to redraw the line just click and...

Страница 12: ...ess Point Displays the hostname or alias of the Access Point You can click on the name to get additional details on the Access Point Signal Displays the signal strength from the AP to the client Up Di...

Страница 13: ...ed to press enter Clicking on an Event Device Link The event messages have clickable links in brackets underlined in gray text for access points and users guests Details vary based on the selection AP...

Страница 14: ...packets received that needed to be resent and the percentage of packets that were dropped Users Displays the number of users connected to the primary network Guests Displays the number of users conne...

Страница 15: ...Click this to block a specific user from accessing the Access Point This will add the client to the Blocked Device list Reconnect Click this button to reconnect a specific user to the Access Point Con...

Страница 16: ...er is connected to Connected AP Displays the MAC address or name of the Access Point the user is connected to Channel Displays the channel being used for wireless communication Signal Displays the sig...

Страница 17: ...played on the screen Adopt Click this button to adopt an access point that is waiting for adoption Archive Archive the selected alert message Settings System System related settings Guest Control Gues...

Страница 18: ...that you specify here after accepting the terms of use Be sure to specify the URL with http in front of the web address Example http www ubnt com Access Control Restricted Subnets Enter in any subnets...

Страница 19: ...port number Hide SSID Select this option if you don t want the SSID to be broadcast Priority Defines the traffic priority low medium or high Be sure to click Apply to save any changes that you have ma...

Страница 20: ...ter included Maximum Power Consumption 4W Max TX Power 23 dBm BSSID Up to four per radio Power Save Supported Wireless Security WEP WPA PSK WPA TKIP WPA2 AES 802 11i Certifications CE FCC IC Mounting...

Страница 21: ...eight prepaid No Products will be accepted for replacement or repair without obtaining a Return Materials Authorization RMA number from UBIQUITI NETWORKS Products returned without an RMA number will n...

Страница 22: ...oftware hardware compatibility or field issues as quickly as possible We strive to respond to support inquiries within a 24 hour period Email support ubnt com Phone 408 942 1153 9 a m 5 p m PST Skype...

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