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Troubleshooting the Installation

Ubee DDW366 Dual-Band Concurrent Advanced Wireless Gateway Subscriber User Guide • February 2014

16

Example pre-shared key: C1V3X11000023



If using WPS, enter the WPS personal identification number (PIN). The WPS PIN

is a randomly-generated number found on the Wireless Primary Network screen.

Refer to

Using the Primary Network Option on page 77

. The WPS PIN can also be

found on the device label. Refer to

Understanding the Device Label on page 10

.



WPA-WPA2 TKIP+AES

is the default encryption method.

3. Confirm connectivity by opening a Web browser and going to any Web site

(for example,

http://www.wikipedia.org

) or access the Web interface for the DDW366.

Note

The Web interface allows you to customize the configurations and capabilities for the
device. For a full explanation of all Web interface functions, refer to

Using the Web

User Interface on page 16

.

If you have wireless issues or questions, refer to

Deploying and Troubleshooting the

Wireless Network on page 93

.

2.3

Troubleshooting the Installation

Use the following tips to troubleshoot the installation.



None of the LEDs are on when I power on the DDW366.



Check the connection between the power outlet and the power cord. Verify the

power outlet is energized and the power cord is connected to the power outlet.



Check the connection between the power cord and the cable modem. Power off

the cable modem and wait for 5 seconds and power on the modem again. If the

problem still exists, there may be a hardware problem.



The ETH1, ETH2, ETH3, or ETH4 LEDs on the back of the modem are not lit
where Ethernet cables are connected.



Restart the computer so that it can re-establish a connection with the cable

modem.



Check for a resource conflict (Windows users only):

1. Right-click

My Computer

on your desktop and choose

Properties

.

2. Choose the

Device Manager

tab and look for a yellow exclamation point or red

X

over the

network interface card (NIC) in the Network Adapters field. If you see either one, you may
have an interrupt request (IRQ) conflict. Refer to the manufacturer’s documentation or ask
your service provider for further assistance.



Verify that TCP/IP is the default protocol for your network interface card.



Power cycle the cable modem by removing the power cord from the electrical

outlet and plugging it back in. Wait for the cable modem to re-establish

communications with your cable service provider.



Check General Connectivity Issues:



If your PC is connected to a hub or gateway, connect the PC directly into an

Ethernet port on the cable modem.

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Содержание DDW366

Страница 1: ...nglewood CO 80112 1 888 390 8233 Sales email amsales ubeeinteractive com Support email amsupport ubeeinteractive com February 2014 Ubee DDW366 Dual Band Concurrent Advanced Wireless Gateway Firmware V...

Страница 2: ...y either internal or external to Ubee except in accordance with applicable agreements contracts or licensing without the express written consent of Ubee and the business management owner of the materi...

Страница 3: ...Interface Locally 18 4 Understanding the Status Menu 21 4 1 Using the Software Option 21 4 2 Using the Connection Option 22 4 3 Using the Account Option 25 4 4 Using the Diagnostics Option 25 4 5 Usin...

Страница 4: ...9 2 Using the Primary Network Option 70 9 3 Using the Advanced Option 74 9 4 Using the Access Control Option 76 9 5 Using the Wi Fi Multimedia Option 78 9 6 Using the Bridging Option 81 9 7 Deploying...

Страница 5: ...mation on page 1 Understanding Connections and Applications on page 3 Requesting Support on page 3 Checking Device Package Components on page 3 Understanding the Device Panels Connections and LEDs on...

Страница 6: ...nd or table the device can fall and become damaged To prevent overheating the device do not block the slots and openings in the module housing that provide ventilation Do not expose this device to dir...

Страница 7: ...um gain of 2 dBi This device must not be co located with or operating in conjunction with any other antenna or transmitter 1 2 Understanding Connections and Applications The following diagram illustra...

Страница 8: ...Components Ubee DDW366 Dual Band Concurrent Advanced Wireless Gateway Subscriber User Guide February 2014 4 1 Power Cable Input 90 120VAC 50 60Hz 0 9A Max CE and UL Certified Sample image actual appea...

Страница 9: ...riber User Guide February 2014 5 1 5 Understanding the Device Panels Connections and LEDs 1 5 1 Understanding the Device Front and Rear Panels The following images represent the device front and rear...

Страница 10: ...the device To factory reset the device push down the reset button for more than 5 seconds CABLE Connects to the cable outlet with the cable provided by your service provider or a cable splitter connec...

Страница 11: ...triggers WPS via the device s Web UI an LED on the top front of the device blinks for 4 minutes until a PIN is entered from the wireless client that wishes to connect for example a laptop computer Aft...

Страница 12: ...640 1280 2560 5120 Ksps RF cable Output Power TDMA ATDMA 8dBmV to 54dBmV 32 64 QAM ATDMA Only 8dBmV to 55dBmV 8 16 QAM 8dBmV to 58dBmV QPSK S CDMA 8dBmV to 53dBmV all modulations Actual speeds vary ba...

Страница 13: ...i Fi MAC address F4 B7 E2 E5 C3 D2 SSID DDW366 E5C3D2 2 4G 2 5G radio with Wi Fi MAC address F4 B7 E2 E5 C3 D2 SSID DDW366 E5C3D3 5G If the subscriber changes the SSID the device does not revert to th...

Страница 14: ...g is an example of the housing label for the DDW366 Descriptions are provided in the table below Item Description CABLE RF MAC Defines the MAC address of the cable RF interface of the DDW366 WAN MAN M...

Страница 15: ...called the network key The WPA pre shared key for the DDW366 is the 13 characters of the modem s serial number WPS PIN A randomly generated 8 digit number in accordance with the WPS specification Hard...

Страница 16: ...twork on page 14 Steps To set up the device 3 Remove the contents from the device packaging 4 Place the DDW366 in a central location convenient for connecting to other devices such as PCs or gaming co...

Страница 17: ...duct package to your computer s Ethernet port Connect the other end to the ETH1 ETH2 ETH3 or ETH4 port on the DDW366 8 Connect a coaxial cable from the CABLE connector on the back of the device to the...

Страница 18: ...vice on page 14 Connecting a Wireless Device on page 15 2 2 1 Connecting an Ethernet Device You can connect up to three additional Ethernet devices to the DDW366 Steps To connect another Ethernet devi...

Страница 19: ...he wireless networks window The default SSID is DDW366 plus a period plus the last 6 characters of the Wi Fi MAC address plus 2 4G In the 5GHz band the SSID is the same as the 2 4GHz except add 1 hex...

Страница 20: ...ction between the power outlet and the power cord Verify the power outlet is energized and the power cord is connected to the power outlet Check the connection between the power cord and the cable mod...

Страница 21: ...re using a cable splitter remove the splitter and connect the cable modem directly to the cable wall outlet Wait for the cable modem to re establish communications with the cable service provider Try...

Страница 22: ...W366 from a Web browser such as Internet Explorer on a Windows computer Default values are shown in the steps below Steps To access the Web user interface 1 Launch an Internet browser such as Internet...

Страница 23: ...o Using the Software Option on page 21 for detailed field descriptions of the Status Software screen 3 1 1 Changing the User Password After successfully logging in to the DDW366 for the first time the...

Страница 24: ...oncurrent Advanced Wireless Gateway Subscriber User Guide February 2014 20 You will be returned to the login screen again Enter the username user and the new password Click OK The Status Account scree...

Страница 25: ...Using the Software Option on page 21 Using the Connection Option on page 22 Using the Account Option on page 25 Using the Diagnostics Option on page 25 Using the User Default Option on page 28 Steps...

Страница 26: ...emote destination upstream channels Label Description Information Standard Specification Compliant Defines the current DOCSIS standard of the device Hardware Version Defines the internal version numbe...

Страница 27: ...Dual Band Concurrent Advanced Wireless Gateway Subscriber User Guide February 2014 23 Steps To view connection information 1 Click Status from the main menu 2 Click Connection from the left side menu...

Страница 28: ...d for the downstream channel to lock on to by the device This method is determined by the service provider Channel ID Displays the downstream channel ID Frequency Displays the downstream channel frequ...

Страница 29: ...ions are listed below the screen example Note After changing the user password you may be instructed to log into the device again using the new password 4 4 Using the Diagnostics Option Use the Diagno...

Страница 30: ...between devices 1 Click Status from main menu 1 Click Diagnostics from the left side menu 2 Choose Ping from the Utility drop down menu 3 Enter new parameter values or accept the default values 4 Cli...

Страница 31: ...n is active Steps To trace host IP addresses along a route 1 Click Status from main menu 2 Click Diagnostics from the left side menu 3 Choose Traceroute from the Utility drop down menu 4 Enter new par...

Страница 32: ...ss or domain for example ubeeinteractive com to which you want to trace a route Max Hops Defines the maximum number of hops Hops are the number of routers the traceroute traverses Default is 30 Data S...

Страница 33: ...xample Label Description Restore User Defaults Restores settings to factory defaults Select Yes then Apply to have the device to the default Firewall and Parental Control Content Filter settings This...

Страница 34: ...e following topics Using the Setup Option on page 30 Using the DHCP Option on page 32 Using the DDNS Option on page 34 Using the Backup Option on page 35 Steps To access the basic menu 1 Access the We...

Страница 35: ...ddress Interface Prefix None Specified Indicates no interface or prefix has been specified WAN IP Address Displays the current WAN public IP address obtained from the service provider MAC Address Disp...

Страница 36: ...r each type different data entry is required as explained below DHCP The WAN interface is set to a DHCP client and the IP address is assigned by the service provider s DHCP server Static IP For Static...

Страница 37: ...Defines the maximum number of customer premises equipment devices CPE that can connect to the network through the DDW366 Lease Time Defines the DHCP lease time duration in minutes between 1 and 715827...

Страница 38: ...iptions are listed below the screen example DHCP Clients Lists all DHCP clients currently connected to the device either via an Ethernet link or via a wireless connection Each client is listed with th...

Страница 39: ...the Current Modem Configuration To backup and save the current modem configuration click the Backup button A pop up window appears instructing you to select Save when prompted Click OK Label Descript...

Страница 40: ...Click the Save File option and click OK The file will be saved to your Downloads folder as a binary file bin titled GatewaySettings bin 5 4 2 Restoring the DDW366 to a Previously Saved Configuration T...

Страница 41: ...teway Subscriber User Guide February 2014 37 The location for the backed up file appears in the box to the left of the Browse button Click the Restore button You are advised that you will be required...

Страница 42: ...Option Ubee DDW366 Dual Band Concurrent Advanced Wireless Gateway Subscriber User Guide February 2014 38 You are then presented with the login screen for the modem Enter the Username and Password to r...

Страница 43: ...ggers Option on page 50 Using the Pass Through Option on page 54 Using the DMZ Host Option on page 54 Steps To access the Advanced menu 1 Access the Web user interface Refer to Accessing the Web User...

Страница 44: ...necessary for the remote configuration of some VoIP phones e g Cisco Polycom Ipsec PassThrough When enabled allows encrypted IPsec VPN traffic to pass through the router between the IPsec VPN Client a...

Страница 45: ...ns reserve resources and how they free the reserved resources once they are no longer needed FTP Enables or disables the file transfer protocol FTP used to transfer files from one host to another TFTP...

Страница 46: ...virtual private network MSN Enables or disables the Microsoft network protocol used for instant messaging SIP Enables or disables the session initiation protocol application layer gateway SIP ALG SIP...

Страница 47: ...e LAN MAC filtering establishes a list and any host on this list is not able to access the network through the DDW366 Steps To filter MAC addresses 1 Note the MAC address of the devices that you want...

Страница 48: ...s that use the ports specified Steps To configure port filters 1 Click Advanced from the main menu 2 Click Port Filtering from the left side menu Field descriptions are listed below the screen example...

Страница 49: ...elow the screen example Caution Use caution when assigning port filtering by port range You may accidentally prevent traffic that should pass through your network such as http or email Pre assigned ap...

Страница 50: ...ems Security systems that use the Internet Audio Servers VoIP Audio and VoIP applications and services Topics See the following topics Before Setting Up Forwarding on page 46 Setting Up Forwarding on...

Страница 51: ...ion to set up port forwarding IP address of each local host system for example Xbox for which you need to setup a port forwarding rule Port numbers the local host s application listens to for incoming...

Страница 52: ...t located in your LAN External IP Address Designates another router on the network through which to forward data External Start Port Defines the port number to start the range of ports to publish to t...

Страница 53: ...y not be required for other applications Steps To set up port forwarding for an Xbox 1 Click Advanced from the main menu 2 Click Forwarding from the left side menu 3 Enter the Xbox IP address in the L...

Страница 54: ...Applications such as video conferencing voice gaming and some messaging program features may require these special settings Some services use a dedicated range of ports on the client side and a dedica...

Страница 55: ...the traffic to John s computer IP address 4 Only John can connect to the Real Audio server until the connection is closed or expires Steps To set up port triggering 1 Click Advanced from the main men...

Страница 56: ...r in a range of trigger port numbers Trigger End Port Defines a port number or the ending port number in a range of trigger port numbers Target Start Port Defines a port number or the starting port nu...

Страница 57: ...ide February 2014 53 The following example shows the Port Triggering option set up for a dual Xbox configuration Label Description Remove All Deletes all the port trigger rules Edit Allows you to edit...

Страница 58: ...ained following this screen example 6 8 Using the DMZ Host Option Use the DMZ Demilitarized Zone Host option to expose a host IP address to the WAN public Internet You can use this option when applica...

Страница 59: ...wish to be in the DMZ to an Ethernet port on the DDW366 3 Log in to the DDW366 Web user interface 4 Click Advanced from the main menu 5 Click DMZ Host from the left side menu 6 Enter the IP address of...

Страница 60: ...Note Firewall menu options are not available when the DDW366 is in Bridge mode Refer to Using the Bridging Option on page 81 for more information Topics See the following topics Using the Basic Optio...

Страница 61: ...main menu 2 Click Local Log from the left side menu Field descriptions are listed below the screen example Label Description IPv4 Firewall Protection Defines the level of protection Choices are Off Lo...

Страница 62: ...de menu The Remote Log fields are explained following this screen example Label Description Contact Email Address Defines the email address where you want to send the log SMTP Server Name Defines the...

Страница 63: ...re allowed by the firewall when checked Blocked Connections Logs all access attempts that are blocked by the firewall when checked Known Internet Attacks Logs all known attacks from the Internet when...

Страница 64: ...e Basic Option on page 62 Using the ToD Filter Option on page 64 Using the Local Log Option on page 66 Steps To access the Access Control menu 1 Access the Web interface Refer to Accessing the Web Use...

Страница 65: ...password for this user It is required when this user tries to access the Internet via the device Re Enter Password Confirms the password with the re entered password Trusted User Defines the selected...

Страница 66: ...sic fields are explained following this screen example Time Access Rule Selects a defined time access rule to apply to the selected user Session Duration Allows you to enter a time in minutes for the...

Страница 67: ...cy name and click Add New Policy The policy then becomes selectable in the Content Policy List drop down menu Content Policy List Lists existing policies you can choose to use Remove Policy Deletes a...

Страница 68: ...main List Enter a domain in the field next to the Add Domain button and click Add Domain Remove Domain Removes a domain from the Blocked Domain List Select the domain from the Blocked Domain List and...

Страница 69: ...Select the policy from the Time Access Policy List drop down menu and click Remove Days to Block Allows you to select the days to block Internet access Time to Block All Day or a specific time frame A...

Страница 70: ...Local Log from the left side of the screen The Local Log fields are explained following this screen example Label Description Last Occurrence Displays the time when the last event occurred Action Disp...

Страница 71: ...the Wi Fi Multimedia Option on page 78 Using the Bridging Option on page 81 Deploying and Troubleshooting the Wireless Network on page 82 Steps To access the Wireless menu 1 Access the Web interface R...

Страница 72: ...or 100 802 11 Band Sets the 802 11 band to either 2 4GHz or 5GHz 802 11 n mode Sets the wireless networking standard Select Auto to use 802 11 n mode when possible This mode has a significant increase...

Страница 73: ...rticular region Channel selection can have an impact on wireless networking performance Control Channel is set to Auto by default For more information refer to Selecting a Wireless Channel on page 86...

Страница 74: ...point with an SSID and channel Network communications such as authentication conflict and duplicate packets are managed by the wireless card Managed Communicates with an associated master not directl...

Страница 75: ...ample shows the settings when the modem is in the 2 4GHz band Refer to Understanding Default Values and Logins on page 8 for more information on the SSID Closed Network Hides the selected SSID when en...

Страница 76: ...requires a RADIUS or TACACS server for authentication This method is mostly used in large enterprise implementations WPA2 PSK Enables or disables WPA2 PSK If you do not have an external RADIUS server...

Страница 77: ...ntication as optional or required Shared Key is an authentication method used by wireless LANs which follow the IEEE 802 11 standard Wireless devices authenticate each other by using a secret key that...

Страница 78: ...to configure data rates and Wi Fi thresholds 1 Click Wireless from the main menu 2 Click Advanced from the left side menu Field descriptions are listed below the screen example Generate AP PIN Creates...

Страница 79: ...formance developed by Broadcom When Xpress enabled aggregate throughput can improve up to 27 in 802 11g only networks and up to 75 in mixed networks comprised of 802 11g and 802 11b standard equipment...

Страница 80: ...ea the access point address the broadcast destination addresses a time stamp delivery traffic indicator maps and the Traffic Indicator Message TIM DTIM Interval Specifies the DTIM interval from 3 to 2...

Страница 81: ...ons and allows any wireless client to connect to this device However if you use other security mechanisms for access to the wireless network clients must still adhere to those restrictions Allow creat...

Страница 82: ...ss Displays the MAC addresses entered in the MAC Addresses field see above Age s Displays the duration since the wireless client s polled values were sent to the device The values include all informat...

Страница 83: ...liver packets to a station STA that is operating in a reduced power mode WMM transmit opportunity TXOP is assigned to each access point The bounded time interval during which a station can send as man...

Страница 84: ...sNoAck Frames with QosNoAck are not acknowledged avoiding the retransmission of highly time critical data Power Save Support Enables On or disables Off power savings WMM Power Save increases the effic...

Страница 85: ...Wmax AIFSN TXOP b Limit usec TXOP a g Limit usec Discard Oldest First Sets the time for the following fields CWmin Contention window minimum CWmax Contention window maximum AIFS Arbitration inter fram...

Страница 86: ...tions are listed below the screen example 9 7 Deploying and Troubleshooting the Wireless Network Use the information in this section to help you understand deploy and troubleshoot your wireless enviro...

Страница 87: ...how far a wireless access point the DDW366 can be placed from wireless client devices Environmental variances include the capabilities of wireless clients and the types of material through which the w...

Страница 88: ...ou may resolve and prevent some performance issues 7 Check the wireless signal strength and speed of the computer connected wirelessly to the DDW366 Instructions for checking speeds are provided for b...

Страница 89: ...comparison between the 2 4GHz and 5GHz bands Checking Wireless Signal Strength and Speed Windows PC Apple Mac 1 Click the Wireless networking icon in the system tray to display a list of available wir...

Страница 90: ...2 4GHz channels available in the Americas Each available channel is 22MHz wide Since channels overlap it is best to choose channels that have the least overlap typically 1 6 and 11 in the Americas an...

Страница 91: ...ource Wikipedia org and IEEE article IEEE 802 11n 2009 5GHz Channels The following table shows the 5GHz channel list and the corresponding frequencies Channel GHz Channel GHz 36 5 180 108 5 540 40 5 2...

Страница 92: ...ion on page 91 Using the Storage Advanced Option on page 92 Using the Media Server Option on page 95 Steps To access USB options 1 Access the Web user interface Refer to Accessing the Web User Interfa...

Страница 93: ...example Label Description Enable USB Devices connected to the USB port Allows you to enable USB devices that are plugged in to the USB port Options are All Approved or None The default setting is All...

Страница 94: ...B device Manufacturer Displays the manufacturer of the USB device Product Indicates the type of the USB device Free Space Displays the free space available on the USB storage device Used Space Display...

Страница 95: ...rmation 1 Click Storage Basic from the left side menu Field descriptions are listed below the screen example Add To add an available USB device to the Approved USB Devices list select the device and c...

Страница 96: ...e left side menu Field descriptions are listed below the screen example Label Description Network Device Name Allows you to define the network and device name Default Sharing Allows you to set the def...

Страница 97: ...in Name Password Enter the NAS network attached storage administrator name and password then you will be allowed to change the user name and password Protocols Allows you to enable or disable access m...

Страница 98: ...ontrols assigned to the folder All no password is displayed if all users are allows to access the folder Admin only is displayed if a password is required to access the folder Write Access Free Space...

Страница 99: ...server The media server must be DLNA certified The DLNA Digital Living Network Alliance defines standards that enable devices to share information such as photos videos and music The media server nam...

Страница 100: ...nd Concurrent Advanced Wireless Gateway Subscriber User Guide February 2014 96 Label Description Basic Settings Media Server Displays whether the media server is enabled or disabled Media Server Name...

Страница 101: ...s all of the available file types on the media server Available file categories include Video Audio Image and Other Beneath each file category you can select specific file types to scan for or scan al...

Страница 102: ...ated to each other are in close enough proximity to hear each other physically Overlapping BSS may degrade the network performance severely BSSID Basic Service Set Identifier The BSSID uniquely identi...

Страница 103: ...k comprised of a group of clients and servers under the control of one security database Domain Name A descriptive name for an address or group of addresses on the Internet Domain names are in the for...

Страница 104: ...ndard set of rules procedures or conventions relating to the format and timing of data transmission between two computers that they must accept and use to understand each other Used in conjunction wit...

Страница 105: ...at the hardware level Usually written in the form 01 23 45 67 89 ab Mbps Megabits per Second A unit of measurement for data transmission that represents one million bits per second MTU Maximum Transmi...

Страница 106: ...s farther away RSSI is optimal between 0dBm and 64dBm RSVP Resource Reservation Protocol A set of communication rules that allows channels or paths on the Internet to be reserved for the multicast tra...

Страница 107: ...in the form of message units datagrams between network devices over a LAN or WAN While IP handles the actual delivery of the data routing TCP keeps track of the individual units of data packets that...

Страница 108: ...method used to protect your wireless data communications WEP uses 64 bit or 128 bit keys to provide access control to your network and security for everyday transmissions To decode data transmissions...

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