20
111679-02 - 1/23
Appendix (continued)
Troubleshooting Tips
Indication
Possible Cause
Corrective Action
App Will Not Accept
New User Account
Cell signal not
available.
App requires a cell signal to accept a new user profile. User can
log in without cell signal after initial acceptance.
Bluetooth Adaptor
LED is OFF
Cables not connected
properly.
Sage Controller: Cable 2, connections to boiler are reverse.
Switch RJ45 connections, see page 5.
Alta Controller: Cable 1 is not connected. Cable 1 is connected
to the Bluetooth Adaptor center connection, should be to the right
side connection, see page 5.
Wrong Cable.
Cable 1, 2 and 3 must be “straight through” cables.
Boiler is not powered.
Power up boiler.
Bluetooth Adaptor
LED is flashing
Red
Sage Control
Fail to Connect.
Sage Slave Address is not set to 1, Panasonic Status screen
should show “Boiler 1”. If not, go to Panasonic display/Adjust
Menu/Sequencer Slave and adjust Boiler Address to 1. Cycle
power to Bluetooth adaptor.
Wiring to Boiler RJ45 boiler connection are disconnected. To fix
this use: “CST Sage J3 Terminals to RJ45 Interface Board”, PN:
111640-01, see page 5.
Failed Cable or
connection.
Check cables and cable connections. Replace cables if
necessary.
Erratic number
updates or bad data Bad connection.
Reboot Bluetooth Adaptor and open App after Bluetooth Adaptor
LED has turned green.
App will not connect
Bad connection.
Reboot Bluetooth Adaptor and open App after Bluetooth Adaptor
LED has turned green.
More than one (1)
Bluetooth Adaptor is
powered.
App can only connect to one Bluetooth Adaptor. When more than
one (1) are available the App will connect to neither.
Failed to close &
reopen App after
connection to different
Bluetooth Adaptor.
When two Bluetooth Adaptors are on site, close App and reopen
when connecting to next Bluetooth Adaptor.
App will not connect
to Sage Controller
Sage Controller greater
than 10 years old.
Sage controllers older than 2012 (revision 1967, 3212 and 3220)
are not compatible with the App.
Sage Controller with
multiple boilers in a
peer-to-peer network.
When connecting boilers arranged in Sage Controller equipped
Boiler peer-to-peer network the Sequencer Master must be
disabled. To keep the Sequence Master enabled, connect the
CST directly to the Sage Controller using “CST Sage J3 Terminals
to RJ45 Interface Board”, PN: 111640-01, (see page 5) and MB1
terminals. Alta Controller does not have this issue.
