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0315 TH-2526
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H-2526, H-2550
ZEBRA BAR CODE
PRINTER
1-800-295-5510
uline.com
PRINT QUALITY PROBLEMS
RESOLUTION
No print on the label.
The media may not be direct thermal media when printing without ribbon:
• Check that the correct media is loaded.
• Thermal transfer labels require a ribbon.
The media is loaded incorrectly:
• Reload the media.
The printed image
does not look right.
The printhead is dirty:
• Clean printhead.
The printhead is under temperature:
• Wait for printhead to come up to temperature before using.
The print quality or print speed needs adjusting:
• Adjust print darkness or speed.
The media is incompatible with the printer:
• Direct thermal should be used if not using a ribbon.
The printhead is worn out:
• Replace the printhead.
The platen roller may need cleaning or replacement:
• Check the platen roller for debris.
• Clean the platen roller if necessary.
The platen roller may be losing traction:
• Check platen roller for foreign objects attached to its surface.
• Check the surface of the platen roller; if polished or slippery, replace
the platen roller.
• Check the surface of the platen roller; if there is damage such as box knife cuts,
replace the platen roller.
TROUBLESHOOTING CONTINUED
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