Use & Care Guide
13
Ice Machines
Before Calling for Service
If you think your U-Line product is malfunctioning, read the
OPERATION section of this guide to understand clearly the function
of the control.
If the problem persists, read the NORMAL OPERATING SOUNDS
and TROUBLESHOOTING GUIDE section of this guide to help you
quickly identify common problems, and possible causes and remedies.
Most often, this will resolve the problem without the need to call for
service.
If Service is Required
If you do not understand a troubleshooting remedy, or your product
needs service, contact U-Line Corporation directly. Contact
information appears on the rear cover of this guide.
When you call, you will need your product Model and Serial
Numbers. This information can be recorded inside the front cover of
this guide. It also appears on the Model and Serial number plate
located on the interior of your product or can be accessed through
“Help” in the Customer Menu.
Replacement Parts
When you need replacement parts, always request genuine U-Line
replacements. U-Line designs and engineers products using
components that work efficiently, and provide superior service life
and performance. The use of aftermarket parts or components may
affect the safety, operation, performance or durability of your
product, and may also void its warranty.
Normal Operating Sounds
All models incorporate rigid foam insulated cabinets to provide high
thermal efficiency and maximum sound reduction for its internal
working components. Despite this technology, your model may make
sounds that are unfamiliar.
Normal operating sounds may be more noticeable because of the
unit’s environment. Hard surfaces such as cabinets, wood, vinyl or
tiled floors and paneled walls have a tendency to reflect normal
appliance operating noises.
Listed below are common refrigeration components with brief
description of the normal operating sounds they make. NOTE: Your
product may not contain all the components listed.
• Compressor: The compressor makes a hum or pulsing sound that
may be heard when it operates.
• Evaporator: Refrigerant flowing through an evaporator may sound
like boiling liquid.
• Condenser Fan: Air moving through a condenser may be heard.
• Automatic Defrost Drain Pan: Water may be heard dripping or
running into the drain pan when the unit is in the defrost cycle.
• Solenoid Valves: An occasional clicking sound may be heard as
solenoid valves are operated.
Troubleshooting Guide
DANGER
!
ELECTROCUTION HAZARD. Never attempt to repair or
perform maintenance on the unit until disconnecting the main
electrical power.
Troubleshooting -
What to check when problems occur:
7 Service
Problem
Possible Cause and Remedy
Digital Display
and Light Do
Not Work.
Ensure power is connected to the unit.
If the unit is cooling, it may be in Sabbath mode. (See
OPERATION)
Interior Light
Does Not
Illuminate.
If the unit is cooling it may be in Sabbath mode, or
manually set to off. (See OPERATION)
Light Remains
on When Door
is Closed.
Lighting may be set to On, reset to with door. (See
OPERATION)
Unit Develops
Condensation
on External
surfaces
The unit is exposed to excessive humidity, moisture
will dissipate as humidity levels decrease.
Digital Display
Functions, But
Unit Does Not
Produce Ice.
Ensure the unit is not in ‘Showroom Mode’. Press and
hold the Power icon for five seconds to exit
Showroom mode. Press the power button again to
resume normal operation.
Digital Display
Shows an Error.
“Door” indicates the door may be opened too long,
ensure the door is closing properly. For other error
codes contact U-Line Customer Service.
Ice Is Too Thick/
Thin
Ice Adjust not set to user’s preference. Adjust ice
thickness via Customer Menu.
Poor Ice Quality Unit may not be level. Check unit for levelness. (See
MAINTENANCE)
Ice maker may be dirty. Clean ice maker. (See
CLEANING)
No Ice
Production
Ensure water is being supplied to the unit. Verify the
ice making unit is turned on. (See OPERATION)
Not Enough Ice
Ensure the condenser coil is clean and free of any dirt
or lint buildup.
Water in Bin
Ensure the unit is plugged in. Check if the drain is
restricted. Ensure drain is free of foreign debris and
hose is not kinked or twisted.
Hear Running
Water
During ice creation, the water running over the
evaporator may be heard.
Hear Ice Falling
After each harvest, ice will fall into the bin.
