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Appendix IV: Technical Support 

 
 
If a problem arises with your system, you should first turn to your dealer for direct 
support. Your system has most likely been configured or designed by them and they 
should have the best idea of what hardware and software your system contains. 
Hence, they should be of the most assistance for you. Furthermore, if you purchased 
your system from a dealer near you, take the system to them directly to have it 
serviced instead of attempting to do so yourself (which can have expensive 
consequence). 
 
 
If these options are not available for you then MITAC COMPUTING TECHNOLOGY 
CORPORATION can help. Besides designing innovative and quality products for 
over a decade, MiTAC has continuously offered customers service beyond their 
expectations. TYAN’s website (http://www.tyan.com) provides easy-to-access 
resources such as in-depth Linux Online Support sections with downloadable Linux 
drivers and comprehensive compatibility reports for chassis, memory and much 
more. With all these convenient resources just a few keystrokes away, users can 
easily find their latest software and operating system components to keep their 
systems running as powerful and productive as possible. MiTAC also ranks high for 
its commitment to fast and friendly customer support through email. By offering 
plenty of options for users, MiTAC serves multiple market segments with the 
industry’s most competitive services to support them.   
 
 
Please feel free to contact us directly for this service at [email protected] 
 
 

Help Resources: 

 
1. See the beep codes section of this manual. 
2. See the TYAN’s website for FAQ’s, bulletins, driver updates, and other 
information: 

http://www.tyan.com

 

3. Contact your dealer for help before calling TYAN. 
 
 
 

Содержание GT62B-B5539

Страница 1: ...1 http www tyan com GT62B B5539 Service Engineer s Manual...

Страница 2: ...2 http www tyan com...

Страница 3: ...ing liability or warranties relating to fitness for a particular purpose or merchantability MiTAC retains the right to make changes to produce descriptions and or specifications at any time without no...

Страница 4: ...es These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radi...

Страница 5: ...Do not puncture mutilate or dispose of battery in fire There will be danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by manufacturer D...

Страница 6: ...This chapter provides an introduction to the TYAN GT62B B5539 barebones and standard parts list describes the external components gives an overview of the product from different angles Chapter 2 Sett...

Страница 7: ...the purpose of this pin If your outlet does not support this kind of plug contact your electrician to replace your obsolete outlet Do not place anything on the power cord Place the power cord where it...

Страница 8: ...The potential for injury exists if cautions are not observed Consult equipment documentation for specific details Caution Slide mounted equipment is not to be used as a shelf or a work space Warning...

Страница 9: ...d injury or damage to the equipment Observe local occupational health and safety requirements and guidelines for manual materials handling Do not attempt to move a rack by yourself a minimum of two pe...

Страница 10: ...equipment Make sure the product is properly matted with the rails Products that are improperly matted with the rails might be unstable Verify that the AC power supply branch circuit that provides powe...

Страница 11: ...atures higher than 60 C 140 F The system battery is not replaceable If the battery is replaced by an incorrect type there is danger of explosion Replace the battery only with a spare designated for yo...

Страница 12: ...all watches rings or loose jewelry when working before removing covers and touching internal components Do not use conductive tools that could bridge live parts Use gloves when you remove or replace...

Страница 13: ...http www tyan com 13...

Страница 14: ...is Cover 41 2 1 2 Installing the Memory 42 2 1 3 Installing Hard Drives 43 2 2 Rack Mounting 45 2 2 1 Installing the inner Rails to the Chassis 46 2 2 2 Installing the Outer Rails to the Rack 47 2 2 3...

Страница 15: ...3 8 1 M7016 B7066 PDB Power Distribution Board Feature 66 3 8 2 Power Distribution Board Pin Definitions 67 3 9 Replacing the Power Supply 69 Appendix I Cable Connection Tables 73 Appendix II Fan and...

Страница 16: ...http www tyan com 16 NOTE...

Страница 17: ...mpany in nowadays IT demand but also offers a smooth path for future application usage TYAN also offers the GT62B B5539 in a version that can support up to six 2 5 hot swap SATA SAS and four 2 5 NVMe...

Страница 18: ...RPSU Efficiency 80 plus Platinum Redundancy 1 1 Input Range AC 100 240V 10 5A Frequency 50 60 Hz Output Watts 650 Watts Processor Supported CPU Series Intel Xeon processor D 1541 SoC 8 cores Thermal D...

Страница 19: ...environment LED Over temperature warning indicator Fan PSU fail LED indicator Others Watchdog timer support Server Management Onboard Chipset Onboard Aspeed AST2400 AST2400 IPMI Feature IPMI 2 0 compl...

Страница 20: ...ve Bay HDD backplane support 6 SATA 6Gb s 4 mini SAS HD for NVMe devices Supported HDD Interface 6 SATA 6Gb s 4 NVMe System Cooling Configuration FAN 4 4cm fans Power Supply Type RPSU Efficiency 80 pl...

Страница 21: ...System Monitoring Chipset Aspeed AST2400 Voltage Monitors voltage for CPU memory chipset power supply Temperature Monitors temperature for CPU memory system environment LED Over temperature warning i...

Страница 22: ...x9 6 243 8x243 8mm Front Panel Buttons 1 PWR 1 RST 1 ID LEDs 1 PWR 1 HDD 2 LAN 1 ID 1 Warning I O Ports 2 USB ports External Drive Bay HDD backplane support 6 SATA 6Gb s 4 mini SAS HD for NVMe device...

Страница 23: ...M 1 DB 9 COM port VGA 1 D Sub 15 pin port RJ 45 2 10GbE ports 2 GbE ports 1 PHY dedicated for IPMI Button ID Button System Monitoring Chipset Aspeed AST2400 Voltage Monitors voltage for CPU memory chi...

Страница 24: ...H 24 6 x 17 2 x 1 72 625 4 x 436 x 43 6mm Motherboard S5539GM2NR D41 Board Dimension Micro ATX 9 6 x9 6 243 8x243 8mm Front Panel Buttons 1 PWR 1 RST 1 ID LEDs 1 PWR 1 HDD 2 LAN 1 ID 1 Warning I O Po...

Страница 25: ...ic Connector type D Sub 15 pin Resolution Up to 1920x1200 Chipset Aspeed AST2400 I O Ports USB 2 USB3 0 ports 2 at rear 2 USB2 0 ports 2 at front COM 1 DB 9 COM port VGA 1 D Sub 15 pin port RJ 45 2 Gb...

Страница 26: ...upported list Regulation FCC DoC Class A CE DoC Class A VCCI Class A CB LVD Yes RCM Class A Operating Environment Operating Temp 10 C 35 C 50 F 95 F Non operating Temp 40 C 70 C 40 F 158 F In Non oper...

Страница 27: ...539 Box Content 1 1U chassis 4 Fan modules 1 or 2 Power supply modules by SKU 1 Hard Drive Backplane M1274G62B BP12E 10 pre installed 1 Front Panel Board M1706G62 FPB pre installed 1 Power Distributio...

Страница 28: ...uct 1 5 1 System Front View M1706G62 FPB I O and LED Indication 1 Power ID LED 2 LAN2 LED 3 LAN1 LED 4 Warning IPMI LED 5 HDD LED 6 Power Button 7 ID Button 8 Reset Button 9 USB Ports NOTE HDD form fa...

Страница 29: ...Blinking Link Green Solid On Off Link Green Off LAN2 Active Access Green Blinking Link Green Solid On Off Link Green Off HDD Status integrated HDD Ready Green Off HDD Access Green Blinking Front Pane...

Страница 30: ...KU 1 Power Supply 2 ID LED Button 3 LAN5 Port dedicated for IPMI 4 USB3 0 Ports 5 VGA Port 6 Serial Port COM1 7 LAN4 Intel i210 8 LAN3 Intel i210 9 LAN2 Intel X557 optional 10 LAN1 Intel X557 optional...

Страница 31: ...er SKU 1 1 1 RPSU 2 ID LED Button 3 LAN5 Port dedicated for IPMI 4 USB3 0 Ports 5 VGA Port 6 Serial Port COM1 7 LAN4 i210 8 LAN3 i210 9 LAN2 X557 optional 10 LAN1 X557 optional 11 ID LED blue 12 Expan...

Страница 32: ...5 4 System Top View Single Power SKU 1 HDD Trays 2 M1706G62 FPB and Front Panel Tray 3 M1274G62B BP12E 10 HDD Backplane Board 4 System Fans 5 Power Supply 6 Heatsink 7 M5539 2E MEZZ Card 8 M2091 Riser...

Страница 33: ...ower SKU 1 HDD Trays 2 M1706G62 FPB and Front Panel Tray 3 M1274G62B BP12E 10 HDD Backplane Board 4 System Fans 5 M7016 B7066 Power Distribution Board 6 1 1 RPSU 7 Heatsink 8 M5539 2E MEZZ Card 9 M209...

Страница 34: ...available at the time of publishing The board you receive may not look exactly like the above diagram The DIMM slot numbers shown above can be used as a reference when reviewing the DIMM population gu...

Страница 35: ...Board J4 20 7 pin Vertical SATA6 0 Connector SATA0 8 4 pin Fan Connector J19 21 SATA SGPIO Pin Header for SATA SGPIO1 9 4 pin Fan Connector J24 22 Vertical Type A USB2 0 Connector USB1 10 Front Panel...

Страница 36: ...t 3PHD_1 Slots i PCI e Slot 1 Gen3 x8 link open end type J6 iii OCP slot for TYAN LAN SAS card OCP1 J8 ii PCI e Slot 2 Gen2 x4 link open end type J5 iv OCP slot for TYAN LAN SAS card OCP2 J15 LEDS LED...

Страница 37: ...The LED shuts off when DIMM works abnormal CAT_LED1 CAT Error LED Pin Signal VCC3 GND State Description OFF OFF The LED shuts off when System is running normally ON Orange The LED lighted up when the...

Страница 38: ...http www tyan com 38 NOTE...

Страница 39: ...d proper tools can prevent you from accidentally damaging the internal components 2 0 3 Tools The following procedures require only a few tools including the following A cross head Phillips screwdrive...

Страница 40: ...d touching motherboard components IC chips connectors memory modules and leads The motherboard is pre installed in the system When removing the motherboard always place it on a grounded anti static su...

Страница 41: ...omponents on to the motherboard including memory modules HDD and add on cards 2 1 1 Removing the Chassis Cover Follow these instructions to remove the GT62B B5539 chassis cover 1 Loosen the screw on t...

Страница 42: ...herboard 2 Press the memory slot locking levers in the direction of the arrows as shown in the following illustration 3 Align the memory module with the slot When inserted properly the memory slot loc...

Страница 43: ...http www tyan com 43 2 1 3 Installing Hard Drives Follow these instructions to install a hard drive 1 Pull the locking lever open 2 Slide the HDD tray out 3 Unscrew the HDD tray bracket...

Страница 44: ...http www tyan com 44 4 Place a hard drive into the drive tray and use 4 screws to secure the HDD 5 Reinsert the HDD tray into the chassis and push the locking lever back to secure the tray...

Страница 45: ...s including screws x 2 Screws Kit x 1 Mounting Brackets x 4 Installing the Server in a Rack Follow these instructions to mount the TYAN GT62B B5539 into an industry standard 19 rack NOTE Before mounti...

Страница 46: ...s 1 Screw the mounting ear to each side of TYAN GT62B B5539 as shown using two screws of 6 32 L5 3 D from the supplied screws kit 2 Draw out the inner rails from rail assembly Install inner rails to l...

Страница 47: ...de of the front and rear mounting brackets in the rack 2 Locate the front and rear brackets Rear Bracket x2 Front Bracket x2 3 Secure the front bracket to outer rail with 2 M4 4L A screws 4 Reserve th...

Страница 48: ...http www tyan com 48 5 Secure the outer rail to the rack using 2 brackets and 4 M5 20L C screws for each side Secure the mounting brackets from inside not outside of the rack Mounting Bracket...

Страница 49: ...ting the Server 1 Draw out the middle rail to the latch position 2 Lift the chassis and then insert the inner slide rails into the middle rails 3 Push the chassis in and press the latch key A Then pus...

Страница 50: ...Secure the mounting ears of chassis to the rack with 2 M5 15L C screws NOTE To avoid injury it is strongly recommended that two people lift the TYAN GT62B B5539 into the place while a third person sc...

Страница 51: ...chapter explains how to replace the pre installed components including the M1706G62 FPB Front Panel Board M1274G62B BP12E 10 SATA SAS HDD Backplane Board PCI E Card System Fan and Power Supply Unit et...

Страница 52: ...he Chassis Cover page 41 to remove the cover of the GT62B B5539 3 2 Replacing the M2091 and M2092 Cards Follow these instructions to replace the M2092 and M2091 cards M2092 MEZZ Card 1 Release the loc...

Страница 53: ...an com 53 M2091 Riser Card 4 Unscrew to lift up the riser card bracket 5 Unscrew the M2091 riser card to replace with a new one 6 Follow the steps described earlier in reverse to reinstall the riser c...

Страница 54: ...9 2E MEZZ Card Follow these instructions to replace the M5539 2E MEZZ card 1 Disconnect the cables 2 Unscrew the M5539 2E MEZZ card to replace with a new one 3 Follow the steps described earlier in re...

Страница 55: ...t Panel Board Follow these instructions to replace the M1706G62 FPB Front Panel Board 1 Release cables from the cable clip Unscrew the front panel tray 2 Pull the front panel tray from the chassis 3 D...

Страница 56: ...rew the Front Panel Board to replace a new one 5 Follow the steps described earlier in reverse to reinstall the USB Board 6 Repeat the procedures described earlier in reverse order to place the front...

Страница 57: ...ation LED 6 PW_LED FPB power LED 21 ID_SW Location Switch 7 WLED IPMI LED 22 FP5V_STBY 5VSB power 8 WLED IPMI LED 23 FPB_HDD_ACTIVITY_G HDD Green LED 9 SMBDAT I 2 C BUS Data 24 FPB_HDD_FAULT_R HDD Red...

Страница 58: ...n com 58 3 5 Replacing the System Fan Follow these instructions to replace the system fan 1 Disconnect the fan power cord from the HDD backplane board 2 Take out the failed fan 3 Pull the front rubber...

Страница 59: ...http www tyan com 59 4 Pull the rear rubber screws out 5 After replacing the new fan follow the steps described earlier in reverse order to reinstall the fan into the chassis...

Страница 60: ...d Follow these instructions to replace the M1274G62B BP12E 10 HDD Backplane Board 1 Disconnect all cables attached to the HDD BP Board 2 Unscrew to lift the HDD Backplane bracket up 3 Loosen 8 screws...

Страница 61: ...Connector connect to HDD 4 MINI SAS HD Connector connect to MB 2 MINI SAS Connector connect to MB 2 SATA connector connect to MB 1 2 10 Pin FAN connector connect to MB 6 8 Pin FAN connector connect t...

Страница 62: ...TACH1 1 2 TACH6 TACH2 3 4 TACH7 TACH3 5 6 TACH8 TACH4 7 8 TACH9 TACH5 9 10 TACH10 GND 11 12 KEY PW2 13 14 PW1 TACH11 15 16 SDA TACH12 17 18 SCL VCC 19 20 PW3 FAN1 2 3 4 5 6 8 pin Fan Header Signal Pin...

Страница 63: ...e Identify Locate the HDD Blinking 1Hz Don t care Rebuild Blinking 4Hz Don t care Hot swap NVMe HDD LED Indications Status LED Color Orange Activity LED Color Green No Driver Present or power disconne...

Страница 64: ...ser card bracket before replacing the motherboard or certain components 1 Release the expansion slot locking tab and unscrew the riser card bracket Lift up the riser card bracket and disconnect all ca...

Страница 65: ...m the M7016 PDB power distribution board 2 Step 1 Press and the latch to pull the two power supplies out Step 2 Remove six 6 screws that secure the power distribution board to the chassis Step 3 Push...

Страница 66: ...PDB Power Distribution Board Feature Form Factor 36 7 x 420 40 x 2mm 6 layer PCB Integrated I O 1 ATX 24pin Power Connector 2 2x4pin Power Connector 2 Power input Connector 2 1x4pin Power Connector 1...

Страница 67: ...1 5 6 12V1 12V3a 7 8 12V3a PW1 24 pin Power Connector Definition Pin Pin Definition 3 3V 1 2 3 3V GND 3 4 5V GND 5 6 5V GND 7 8 Power Good 5VSB 9 10 12V 12V 11 12 3 3V 3 3V 13 14 12V GND 15 16 PS_ON G...

Страница 68: ...http www tyan com 68 Pin 1 2 3 4 5 Definition SMBUS_CLK SMBUS_DATA NC NC GND...

Страница 69: ...ou follow these instructions to replace the power supply units Single Power SKU 1 Disconnect the 4 pin power cables from the M1277 HDD Backplane 2 Disconnect the 24 pin main power and PSMI cable from...

Страница 70: ...http www tyan com 70 4 Slide out the whole power supply unit 5 Unscrew to remove the iron pieces from the power supply 6 Install a new power supply unit following the steps in reverse...

Страница 71: ...www tyan com 71 Redundant Power SKU 1 Press and hold the latch to pull the power supply out 2 After replacing a new power supply press and hold the latch to push the power supply unit back into the ch...

Страница 72: ...http www tyan com 72 NOTE...

Страница 73: ...trol Board to S5539 MB M1706G62 FPB Connect to S5539 Control Cable J6 FPIO USB Cable J3 USB3_1 3 Mini SAS Cable FAN Ctrl Cable M1274 Backplane BP Board to S5539 MB Cable M1274 Connect to S5539 Mini SA...

Страница 74: ...r Single SKU PSU to S5539 MB PSU Connect to S5539 2x12P PWR P1 PWR1 PSMI P8 J16 PSU to M1274 Backplane BP Board PSU Connect to M1274 B4P P4 PW2 B4P P5 PW1 5 Power Cables For Redundant SKU M7016 PDB to...

Страница 75: ...anation is also included for readers reference NOTE The red dot indicates the temp sensor Fan and Temp Sensor Location 1 Fan Sensor It is located in the third pin of the fan connector which detects th...

Страница 76: ...the SYS_Air_Inlet Area M B_Air_Inlet Temperature of the M B_Air_ Inlet Area CPU0_DIMM_A0 Temperature of CPU0 DIMM A0 Slot CPU0_DIMM_A1 Temperature of CPU0 DIMM A1 Slot CPU0_DIMM_B0 Temperature of CPU0...

Страница 77: ...PSU SKU FRU PS 0140 471100000254 TF POWER SUPPLY SBU 650W 3Y YM 2651MDR REV A 1U MODULE REV A FAN FRU TS 0100 336210000046 TF FAN SBU FAN 12V V40S12BGD5 07T09 2B ALL 1 A 12 W 22000 RPM 27 8 CFM 3 49...

Страница 78: ...http www tyan com 78 NOTE...

Страница 79: ...expectations TYAN s website http www tyan com provides easy to access resources such as in depth Linux Online Support sections with downloadable Linux drivers and comprehensive compatibility reports...

Страница 80: ...oper maintenance of products NOTE A receipt or copy of your invoice marked with the date of purchase is required before any warranty service can be rendered You may obtain service by calling the manuf...

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