TROUBLESHOOTING GUIDE
–
G
AS
I
NFRARED
H
EATER
NEVER attempt to service the heater without disconnecting or shutting OFF its power
and gas supply from the source.
Important Notes:
a)
After the initial usage it is normal to see white smoke come out the back. This eventually will
go away and it doesn’t affect the performance of the heater.
b)
It is also normal to see warpage on the housing since the housing expands while heated but
after it cools back down it will come back to its originally shape because the housing is a
welded construction.
c)
On LP (propane) gas heaters, NEVER use a DENTED, RUSTED LP tank or with a DAMAGED valve.
PROBLEM
WHAT TO DO
Igniter sparks but
pilot burner will
not ignite and
igniter goes to
lock-out.
1.
No gas supply to the pilot . Check if gas supply valve is turned on.
2.
Air trapped in gas line (VERY COMMON DURING INITIAL START-UP).
Turn on remote control 3 times to purge air. If unsuccessful, disconnect gas hose
from heater inlet and purge air until you smell gas. Then reconnect gas hose to
heater inlet.
Igniter gives
very weak or
slow sparks.
1.
Low battery in battery pack. Open heater control panel and replace 4 AA batteries.
2.
Ground wire is not connected. With the control panel open, check if green wire is
grounded.
Remote control
(transmitter) will
not communicate
with heater
module
(receiver)
1.
Low battery in transmitter. Replace 2 lithium batteries (3V)
2.
Low battery in battery pack or battery pack is unplug. Open control panel and
check if battery pack is plugged in or replace 4 AA batteries.
3.
Module switch is set to OFF. Make sure module switch is set to REMOTE.
4.
Remote is not synchronized with module. Refer to manual on how to
synchronize remote.
Remote control
communicates
with heater but
heater will beep
and no sparks to
pilot.
1.
Pilot sensor is damped or wet. Installation must be located in dry condition.
2.
Defective pilot sensor. Replace pilot burner assembly
3.
Low battery pack. Replace 4 AA batteries.
Pilot turns on
and off. Burner
turns on and off
1.
Windy condition. Pilot sensor senses flame inconsistently. Do not operate
equipment until wind dies down or heater is relocated to less windy condition.
2.
Pilot flame is too small for flame sensing. Increase pilot flame such that flame
surrounds the pilot sensor rod.
3.
Heater is installed reversed such that the pilot sensor is below the pilot flame
instead of above or even to the pilot flame. Correct installation such that the gas
inlet is on the left side of the heater for proper operation. When the gas inlet is on
the left side the pilot sensor rod is above the pilot burner.
Pilot burner stays
on after heater is
turned off.
1. Defective gas valve. Contact local dealer to replace gas valve.
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