www.tsicustomerservice.com
REV-0
6
TROUBLESHOOTING
Problem
Root Cause
Corrective Action
Display shows “E1”
The thermostat sensor is
broken or disconnected.
Unplug the fireplace, remove the back panel of the fireplace and check that the
thermostat is plugged into the main circuit board. If this does not solve the
problem contact customer service for a replacement thermostat sensor.
Display shows “E2”
The thermostat sensor is
broken.
Contact customer service for a replacement thermostat sensor.
Display shows “Er”
Power cord overheating
protection has activated.
Check your heater cord and plug connections. Faulty wall outlet connections
or loose plugs can cause the outlet or plug to overheat. Be sure the plug fits tight
in the outlet. Heaters draw more current than small appliances, overheating of
the outlet may occur even if it has not occurred with the use of other appliances.
During use check frequently to determine if your plug outlet or faceplate is
HOT! If so, discontinue use of the heater and have a qualified electrician check
and/or replace the faulty outlet(s).
Heater does not blow
warm air.
Cool down cycle
Normal operation, will continue to run for several minutes before shutting
down. Times will vary based on temperatures. During this time cool air will
blow.
Dirty filters
Clean the filter gently with a vacuum.
Not reaching set
temperature.
Perform a master reset; turn off and unplug unit. Hold down main power but
-
ton on the unit itself. Continue to hold button down while plugging unit back
in. Once unit is plugged back in continue to hold button for 5 seconds and then
release. Turn unit back on and temperature should flash 72 degrees then display
the ambient room temperature.
Not reaching set
temperature.
Unit is designed to be used as a supplemental heat source in conjunction with a
primary heat source.
Temperature display not
matching room
temperature read by other
thermostats.
Calibration
Press and hold timer button, 00 flashes then a single digit between -9 degrees to
9 degrees will appear. At this point release the timer button and use the arrow
up/down button to adjust the temperature variance up to 9 d/- . After
10 second without control input the heater will exit thermostat calibration.
The heater is taking a long
time to reach desired room
temperature.
Dirty filter
Clean the filter gently with a vacuum.
Improper use of unit
Unit is designed to be used as a supplemental heat source in conjunction with a
primary heat source.
Location
Your unit should always be positioned on an inside wall with proper insulation.
The heater provides supplemental heating for up to 1000 sq/ft in conjunction
with a primary heat source.
Location
The back and side of the heater should be greater than 6 inches away from ob
-
jects for proper air intake.
Use of surge protector/
extension cord.
Plug unit directly into the wall outlet.
Temperature will not
change.
Defective control panel
circuit board.
Replace control panel circuit board.
Heater does not turn on
but other functions work
fine.
Manual reset needed
Turn the POWER to “OFF” and unplug the unit from the wall outlet for 5 min
-
utes. After 5 minutes plug the unit back into wall outlet, and operate as normal.
If the problem persist contact customer service.
Unit continues to run after
reaching set temperature/
or powering off.
Cool down cycle
Normal operation, will continue to run for several minutes before shutting
down. Times will vary based on heating. UNIT WILL BLOW COOL AIR.
Heat turns on randomly.
Ambient room
temperature scan.
Normal operation, unit will periodically run to test air temperature.
Will run 3 minute of cool air and 3 minutes of warm air.
Buttons do not work.
Defective control panel
circuit board.
Replace control panel circuit board.
Display does not
illuminate.
Defective control panel
circuit board.
Replace control panel circuit board.
How many quartz heating
elements are in my unit?
9QI product Inquiry.
6 Infrared Quartz heating elements.
Remote Control is not
working.
No batteries or battery
power.
Change the remote batteries.
poor signal
Operate remote transmitter at a slow measured pace. Press the remote control
buttons with an even motion and gentle pressure. Repeatedly pressing buttons in
rapid succession may cause the transmitter to malfunction.
Distance
Operate the remote at a distance less than 20 feet from the front of the
appliance; point the remote at the control panel.