www.tsicustomerservice.com
REV-0
6
TROUBLE SHOOTING
Problem
Root Cause
Corrective Action
Display shows “E1”
The thermostat sensor is
broken or disconnected.
Unplug the fireplace, remove the back panel of the fireplace and check that the
thermostat is plugged into the main circuit board. If this does not solve the
problem contact customer service for a replacement thermostat sensor.
Display shows “E2”
The thermostat sensor is
broken.
Contact customer service for a replacement thermostat sensor.
Display shows “Er”
Power cord overheating
protection has activated.
Check your heater cord and plug connections. Faulty wall outlet connections or
loose plugs can cause the outlet or plug to overheat. Be sure the plug fits tight in
the outlet. Heaters draw more current than small appliances, overheating of the
outlet may occur even if it has not occurred with the use of other appliances.
During use check frequently to determine if your plug outlet or faceplate is
HOT! If so, discontinue use of the heater and have a qualified electrician check
and/or replace the faulty outlet(s).
Heater does not blow warm
air.
Normal operation
Because of the larger heater outlet size and the higher fan speed the hot air will
not feel as hot to the touch as other heaters.
The fan continues to run
after turning off the heater
Cool down cycle
This is normal operation, the fan will continue to run for less than a minute to
cool down the internal componets.
Unit continues to run after
reaching set temperature/or
powering off.
Cool down cycle
Normal operation, will continue to run for less than a minute before shutting
down. Times will vary based on heat time. UNIT WILL BLOW COOL AIR.
Not reaching set
temperature.
Location or misuse
Unit is designed to be used an supplemental heating in conjunction with
primary heat source.
Why is my unit taking a
long time to reach desired
room temperature?
Misuse
Unit is designed to be used an supplemental heating. To be used in conjunction
with primary heat source.
Improper use of unit
Unit should be located in a room with proper insulation.
Unit heats UP TO 1000 square feet.
Location
The back and sides of the heater should be 3 - 6 inches away from the walls for
proper air intake.
Use of surge protector/
extension cord.
Plug unit directly into the wall outlet.
The heater shut off and
won't come back on.
Manual Reset Triggered
Turn the POWER to “OFF” and unplug the unit from the wall outlet for 5
minutes. After 5 minutes plug the unit back into wall outlet, and operate as
normal. If the problem presist contact customer service.
Reduced air flow or heat
output.
Dirty Filter
Periodicly clean the filter by vacuuming.
Filter cover hard to open.
Filter cover
Press both filter tabs at the same time to open.
How many quartz heating
elements are in unit?
Product Inquiry
2 oversized infrared quartz heating elements.
Remote Control is not
working.
No batteries
Change the remote batteries.
Poor Signal
Operate remote transmitter at a slow measured pace.
Press the remote control buttons with an even motion and gentle pressure.
Repeatedly pressing buttons in rapid succession may cause the transmitter to
malfunction.
Distance
Operate the remote at a distance less than 20 feet from the front of the
appliance; point the remote at the control panel.
