16
OBTAINING SERVICE
For Your Records
Date of Purchase
Dealer’s name
Dealer’s Address
Dealer’s City
Dealer’s State
Dealer’s Zip Code
Appliance Serial Number
Rev. Letter
Appliance Service Number
Date Warranty Card Sent (Must
be within 10 days of purchase).
Table A
How to Obtain Service
If trouble occurs during normal operation, first check the
troubleshooting guide on page 15 to see if any of these
simple steps may correct the problem. If service becomes
necessary:
1.
If the product is within the first year warranty period,
please call Twin Eagles Customer Service at (562) 802-
3488 for directions on how to obtain warranty coverage
in your area.
2.
If the product is outside of the first year warranty
period, Twin Eagles Customer Service can provide
recommendations of service centers in your area.
3. In all correspondence regarding service, be sure to
give the service number, serial number, located on your
product’s serial plate, and proof of purchase.
4. Try to have information or description of the nature of
the problem, how long the appliance has been running,
the room temperature, water temperatures, and any
additional information that may be helpful in quickly
solving the problem.
If You Do Need Service
If you do need service, contact your dealer or Twin Eagles.
In any correspondence, refer to the service number and
serial number of your appliance which are located inside
the cabinet on the bottom of the liner toward the left side.
Open the bottom drawer to view it. Retain your proof of
purchase. You may want to record these numbers in Table
A below.
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