Page
6
Troubleshooting
Installation:
Problem
Possible
cause
or
solution
Network
connection
fails
If
using
Wired
connection:
•
Confirm
the
network
setting
is
set
for
wired
connection.
•
Make
sure
any
security
settings
on
your
router
allow
this
type
of
connection.
•
Try
power
cycle
of
the
unit
–
Power
up
with
Ethernet
cable
plugged
in.
•
Check
or
change
your
Ethernet
cable.
If
using
Wireless
connection:
•
Confirm
the
network
setting
is
set
for
wireless
connection.
•
Confirm
that
you
have
entered
your
security
key
correctly
<
if
required
for
your
secure
network
>.
•
Make
sure
any
security
settings
on
your
router
allow
this
type
of
connection
(you
may
need
to
allow
MAC
address
of
the
unit,
check
page
4)
•
Try
power
cycle
of
the
unit
–
Power
up
with
the
WiFi
dongle
plugged
in,
(remove
the
plug
at
the
back
of
the
unit)
Your
Unit
does
not
find
your
WiFi
Network
•
Make
sure
your
unit
has
open
space
around
it,
ideally
there
should
be
no
other
devices
30cm
around
the
unit
•
It
may
be
that
the
signal
strength
is
not
strong
enough
for
the
WiFi
Dongle
to
pick
up,
try
to
move
the
router
or
the
unit
closer
together.
•
Try
the
WiFi
Dongle
in
both
USB
connectors
to
improve
the
WiFi
Signal
strength.
(when
you
do
this
make
sure
to
power
off
first)
•
Try
power
cycle
of
the
unit
–
Power
up
with
the
WiFi
dongle
plugged
in,
and
try
again
(remove
the
plug
at
the
back
of
the
unit)
WiFi
Dongle
does
not
fit
with
other
cables
connected
•
Try
to
move
the
dongle
to
the
Side/Front
USB
connector
•
Use
a
USB
extender
cable
(available
separately)
to
locate
the
dongle
away
from
the
Digital
TV
Recorder
and
away
from
the
cables.
Using
Internet
services:
Problem
Possible
cause
or
solution
When
Text
or
Red
is
pressed
there
is
no
BBC
iPlayer
option
•
Try
to
change
channel
to
3
(ITV)
and
then
back
to
BBC
channel.
•
Try
pressing
Text
instead
of
<Red>
Button.
•
Try
to
test
the
Network
setup
to
confirm
it
is
working.
•
Try
a
power
cycle
of
the
unit.
(remove
the
plug
are
the
back
of
the
unit)
BBC
iPlayer
sometimes
does
not
play
programmes,
or
stops
working
•
Confirm
that
your
internet
speed
is
working
above
2Mb/S.
•
Confirm
that
the
signal
strength
of
your
WiFi
is
not
weak
or
dropping
out
when
other
devices
are
turned
on
(you
may
need
to
move
devices
or
your
router).
•
Try
a
power
cycle
of
the
unit.
(remove
the
plug
at
the
back
of
the
unit)
NOTES:
•
Wireless
Internet
services
available
Only
with
WiFi
Dongle
purchased
from
TVonics.
•
It
is
NOT
recommended
that
you
remove
the
WiFi
Dongle
when
the
unit
is
powered
up
and/or
using
internet
services.
This
may
cause
damage
to
the
Dongle
and/or
the
unit.
•
It
is
NOT
recommended
that
you
plug
in
the
WiFi
Dongle
when
the
unit
is
powered
up,
as
this
may
cause
damage
to
the
Dongle,
and
may
mean
that
the
unit
will
not
detect
the
dongle.
