PR 00-1662-01 | Rev. C | Page 9 of 9
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2 If the device shows flashing/ blinking GREEN LED (after powering the
device for at least 8 hours)
This means that the device is not able to connect to the CMS server. This can
be due to the following reasons:
1. The device is not yet registered in the Tvilight CMS. Please get it
registered using the Scan & Go app (see instructions above).
2. There is no sim card network reception on the device location. (Please
note that the sim connection can take as much as 8 hours when used
for the first time in your region.)
3. If the above steps did not resolve the issue, then please contact
Tvilight support desk ([email protected])
3 Tried everything/ faulty device?
We are very sorry. Please contact: [email protected] for further
instructions and send the device for (RMA) replacement.
Further support
We are here for you! Please contact us at [email protected], our preferred
partner JIRA portal or https://www.tvilight.com/support/
Thank you for purchasing
We are proud of your contribution with making our world
Greener and Safer!!