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15 TROUBLESHOOTING AND TECHNICAL SUPPORT
If problems are experienced, please read through the symptom topics below in order
to resolve the problem. After doing so, if you still need to, contact Technical Support
at
http://www.tvone.com/support
. Please have the following details of the problem
handy:
Whether the problem happens only at specific times or has only just started
occurring (and what other things have changed at the same time).
Firmware revision numbers - found in the first item of the System menu (S2-106AD
only)
If the problem relates to a specific source.
15.1 Your unit does not power up
When powered, you should see one or more LED’s illuminated on the front panel. If
this is not the case, and your unit is not connected to a C2 unit, check that the power
supply is plugged in and is the correct voltage and polarity.
If your unit is connected to a C2 unit via an OPTION cable and your unit is not
powered, your switcher will only be powered via the OPTION cable if there is only a
single OPTION cable between your unit and the C2 unit, and the C2 unit must be
plugged into a live mains outlet. If this is the case then check the OPTION cable
connection itself, otherwise your unit can be powered by an external 12v adapter.
15.2 There is no picture on the Output of your video switcher.
If no LEDs are on, then ensure that the AC power adaptor is connected properly and
the power switch is on at the AC outlet.
Check that video is being input to the unit by connecting your video source directly to
the receiving equipment.
Check that the display video equipment is set to the correct line input and
format/standard as appropriate.
Check that the device connected to the output is on and can support the resolution of
the input device.
15.3 There is no audio on the output of your S2-106AD audio switcher.
If no LEDs are on, then ensure that the AC power adaptor is connected properly and
the power switch is on at the AC outlet.
Check that the input selected is correct.
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