6.0 TROUBLESHOOTING
If you experience a ‘no signal’ condition with the DV-1394-A70’s outputs, first make
certain that the signal being fed to its inputs is acceptable.
Disconnect the cables from the DV-1394-A70’s inputs and connect them directly to an
appropriate monitoring device. If you do not see or hear a signal the problem may well
be the signal source itself. Also check that the AC outlet you have used to power the
DV-1394-A70 is actually providing power as a wall switch often controls an AC outlet.
The second most common problem is forcing the unit to believe that a signal is one type
of format when, in reality, it is another. For this reason, we recommend that you allow
the DV-1394-A70 to auto-detect the input signal to make certain the unit can do a
proper conversion.
Another problem with the DV-1394-A70 revolves around the cables. Inspect the cables
for loose connectors or cable damage such as crushed cables or cables with cuts or
nicks. Replace any cable exhibiting these problems.
You also must use the highest quality cables if you want to achieve the best results.
Poor quality cables will cause poor quality signals.
After trying the above suggestions should the problem still persist, contact your dealer
for additional suggestions before contacting TV One. Should the dealer’s technical
personnel be unable to assist you, contact TV One via our parent company’s support
website:
http://tvone.crmdesk.com.
Create a technical support request on the site
and our support team will respond within a short period of time.
11
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