1T-C2-511 A
ND
1T-C2-520 O
PERATION
M
ANUAL
23
8
TROUBLESHOOTING AND TECHNICAL SUPPORT
If problems are experienced, please read through the symptom topics below in order
to resolve the problem. After doing so, if you still need to, contact Technical Support
at
http://www.tvone.com/support
. Please have the following details of the problem
handy:
Whether the problem happens only at specific times or has only just started
occurring (and what other things have changed at the same time).
Firmware revision numbers - found in the first item of the System menu.
If the problem relates to a specific source.
8.1
Your unit does not power up
When powered, you should see one or more LED’s illuminated on the front panel. If
this is not the case, check that the power supply is plugged in and is the correct
voltage and polarity.
8.2
There is no picture on the output of your unit.
If no LEDs are on, then ensure that the AC power adaptor is connected properly and
the power switch is on at the AC outlet.
Check that video is being input to the unit by connecting your video source directly to
the receiving equipment.
Check that the display video equipment is set to the correct line input and
format/standard as appropriate.
Check that the device connected to the output is on and can support the resolution of
the input device.
8.3
There is no audio on the output of your 1T-C2-511.
If no LEDs are on, then ensure that the AC power adaptor is connected properly and
the power switch is on at the AC outlet.
Check that there is audio embedded in the SDI source, and that you have selected
audio channels with audio present.
8.4
The controls are not responding.
Check that the unit is powered and that the LEDs are illuminated.
