Once the LEDs on the headset and transmitter are solid green, make sure that the console is recognizing
the headset. To do so:
1.
Press the Xbox/Home button on the Xbox One controller.
2.
Go to
Settings >> All Settings >> Kinect
& Devices >> Devices
&
Accessories.
3.
You will see the controller you are currently using; you should be able to scroll to the right to
see other devices being used with the Console. The headset will appear in this list as
"Headset".
Do you see the headset in that list?
If the headset and console are paired, and you can see the headset in that list, but you cannot be heard,
please proceed to step 2.
If you do not see that headset listed, please contact our
Support Team
.
2. Party Chat/Icon Ring Test
If the headset is paired to the transmitter and is being detected by the console, we'd need to verify that
the mic is being picked up by the console next.
To do so:
1.
Press the Xbox/Home button on the Xbox controller.
2.
Scroll to the
Parties & Chats
tab, and select
"Start A Party"
. You do not need to invite any other
players to your party; you can still perform this test even if you are the only party member.
3.
Speak into the mic. When you speak into the mic, does a ring light up around the icon next to
your Gamertag (in the list of party members)?
Regardless of the results of this test, please continue to Step 3 -- but if you did not see that icon ring,
please keep that in mind for now.
3. Record A Test Message
1.
Press the Xbox button while in the home screen.
2.
Go to
Parties & Chats
tab, and select
New Chat
3.
Select someone from the list (you do not have to select anyone in particular, as you will not be
sending this message), and then tap the Menu button to complete the selection.
4.
After you choose a person, two options will appear:
Write a Message
(pencil icon on left)
and
Record a Message
(mic icon on right). Select the
Record a Message/Mic
icon on the right.
5.
Select
Record
, and then speak into the mic. When you are done recording, stop the recording.
6.
The new recording should appear under the Write a Message/Record a Message icons.
Select
Play
, and listen to that recording you made. This will tell you how your voice will sound to
other players. Can you hear your voice clearly?
