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Possible cause
Solution
Incorrect console setup
Confirm that your headset is assigned to the Xbox Live
Account that you are choosing. Go to Settings > Devices
and Accessories to confirm this.
Mic muted
Press the Mic Button on the Headset to toggle the Mic Mute.
Note: Mic Monitor is always ON even when the mic is muted.
Mic disconnected
Confirm that the Removable Mic Boom is firmly inserted into
the Headset. The Mic should be inserted into the “D” Slot on
the bottom of the earcup NOT the Mobile Connection jack.
Incorrect NAT Type
Make sure your NAT Type is configured correctly. http://
support.xbox.com/en-US/xbox-one/networking/nat-error-
solution
Party Chat Issues?
Try chatting over Game Chat/Skype or recording a voice
message. If these function normally party chat (or your NAT
Type see above) could be the issue.
Troubleshooting Tips
Voice Chat Issues
If your issue is not resolved by these steps, please visit
turtlebeach.com/support
