two yeaR CoveRage: you’Re CoveReD FoR DeFeCts
For the first two years that you own your Tumi product, Tumi will repair any items that are defective
in materials or workmanship (for a nominal processing fee), including any structural defects (such as
defective handles, zippers, or locks). We will not cover damage resulting from wear and tear that is
not the result of defects in materials or workmanship. Other damages not covered are damage
resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics) and incidental or
consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time,
or similar expenses.
total Commitment
At Tumi, we are totally committed to keeping you happy about our products and our service. Once
you have had the pleasure of owning and using our products, we hope that they will become your
trusted companions for life. You can reach us online, 24 hours a day, seven days a week at www.tumi.
com/repair or call 800.781.TUMI (8864) to speak with a customer service representative during normal
business hours. (To contact Tumi customer service outside of the US and Canada, please see the list of
international centers on the envelope.)
pRooF oF puRChase
Please save your store receipt as proof of purchase. This will be needed to demonstrate your warranty
coverage. Additionally, this will serve as proof that your purchase was made at an authorized Tumi
retailer. Our Two Year Limited Warranty only applies to products that were purchased from an authorized
Tumi store or dealer.
This warranty gives you certain rights, and you may also have other rights, which vary from state to
state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to you.
CustomeR seRviCe ContaCt numbeRs
USA/Canada
+800.781.8864
Australia
+61.1.800.048.377
China/Beijing
800. 810. 8390
China/Outside Beijing
[email protected]
Europe
+49 (0) 2394.9198.0
Hong Kong
[email protected]
India
+91.80.4173.8748
Indonesia
+62.21.574.5808
Japan
+81.3.6434.9865
Korea
+82.2.546.8864
Malaysia
+603.2162.8787
Middle East
+971.4.804.5526
Philippines
+632.728.0117
Russia
+7.495.787.91.06
Singapore
+65.8479.7285
South Africa
+27.11.555.2353
Taiwan
+886.2.2570.0918
Thailand
+662.365.6000
United Kingdom
+44(0)20.8731.3500
Vietnam
+84.08.39397999
For additional locations, please refer to www.tumi.com
tumi
1001 Durham Avenue
South Plainfield, NJ 07080
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