Keep These Instructions
Retain these assembly instructions for future use
CARE INSTRUCTIONS
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Your bed frame does not require special waxing or oiling. For routine cleaning, follow the
instructions on the care card. You may also dust at any time with a clean, dry, soft cloth.
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Moisture and heat can damage a wood finish. To prevent moisture damage, promptly
wipe up any spills or any other moisture. To prevent heat damage, avoid placing your
bed frame too close to heat sources such as HVAC vents and radiators.
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Avoid dragging sharp or rough objects across the surface of your wood bed frame,
or it will become scratched.
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Wood may expand and contract with seasonal humidity changes. Maintaining consistent
humidity levels will minimize movement in the wood and help to prevent warping.
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Over time, air and sunlight may change the color of natural wood. To prevent fading,
avoid placing your bed frame in direct sunlight.
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To move the frame, we recommend that you please use two people to lift and carry the
frame and place it in the desired place. Avoid pulling or dragging the frame across floors
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Weight capacity: 550 lbs
100-NIGHT TRIAL & 12-YEAR LIMITED WARRANTIES
Thank you for purchasing a new Tuft & Needle wood bed frame (hereinafter the “bed frame”
or “Product”). We hold ourselves to high standards and are confident that you’ll be pleased
with your purchase. However, if you are dissatisfied or if you discover a defect in your Product,
simply review our 100-Night Trial Policy and Limited Warranty and, if you believe that you
are entitled to take advantage of their terms, please contact us at [email protected].
All products are carefully inspected prior to shipment. Please carefully inspect your bed
frame at the time of delivery. PLEASE NOTE: If your bed frame or any part of it arrives
damaged, please notify us within three (3) days of receipt of your delivery; we will arrange for a
replacement or return/refund as necessary, and you will not be responsible for any return
fees or shipping charges. Please reach out to us by email at [email protected] or by phone
at 877-842-2586 to report items that are damaged upon delivery. We reserve the right to
request images of such damage. All claim for damage ascertainable under initial inspection
must be made within three (3) days after you receive delivery of the product; thereafter any
physical damage to the bed frame that you do not report within three (3) days of delivery
will invalidate the remainder of your 100-night trial.
For more information about your warranty,
visit tuftandneedle.com/legal/warranty
.
100-NIGHT TRIAL POLICY
PLEASE NOTE: Any physical damage to the bed frame that you do not report to Tuft
& Needle within three (3) days of delivery of your bed frame will void the remainder of
the 100-night trial. If within the first 100 nights of sleeping on your new Tuft & Needle bed
frame you’re not completely satisfied—for any reason—you may return it, if it remains in
like-new condition and is undamaged, for a full refund. Damaged bed frames will not be
accepted for return. If you return a product under our 100-Night Trial Policy that we originally
shipped to an address in Alaska or Hawaii, we will be unable to refund the shipping fees
that you paid for the original delivery. Please retain your bed frame packaging materials to
use in the event you wish to take advantage of the 100-night trial.
T WO-PERSON ASSEMBLY
Our Frame, and certain individual pieces, can be quite heavy, so please ask a friend or family
member to help you assemble it. Plus, having two people to hold everything in place during
assembly makes it even easier than it already is! Bonus, your buddy is now there to help you
move the Frame so you don’t drag or pull it across the floor (which we greatly discourage).
If any hardware appears to be missing, or further assembly direction is
needed, reach us at (877) 842-2586 or [email protected]