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6. Troubleshooting
Problems
Solutions
Phone does not
turn on
1. Ensure you have held the power button
down for more than 5 seconds.
2. Re-insert the battery and retry phone boot.
3. Plug charger into the phone and make sure
the battery is charged.
Cannot connect
to a network
1. Signal strength may be weak, try move
location and try again.
2. It may be possible that you are using the
phone beyond the network service coverage
area.
3. Check to make sure your SIM card is insert-
ed correctly and is valid. (contact network
provider)
No information
displayed when
phone is on
1. Check SIM card is correctly installed.
2. You may need to unlock your key-pad
using the button on the side of the phone or
your keypad (password maybe required).
3. You may have permanently locked your
phone by entering the pin code incorrectly
3 times, obtain your PUK code from your
network provider.
4. Increase the screen brightness in settings.
