number key to call the saved phone number.
Go to Contacts/Options/Settings/Set Speed
Dial Contacts.
In Case of Emergency contacts or ICE
You can add up to 5 ICE contacts. Contacts/
Options/Settings/Set ICE Contacts. ICE Contacts
will be displayed at the top of your contact list,
so these can be accessed very easily
APPS
Please note some of the following apps need
an internet connection to use their services.
It is recommended to use Wi-Fi connections
when available to reduce costs for data traffic.
Contact your service provider for detailed
subscription costs. To access the APPS from
the home screen press the center key to
display the app tray, use the navigation key to
select your chosen app.
Internet
The TT240 comes with a simplified Internet
browser you can use to access your favourite
websites. Go to Menu/Browser select
SEARCH, enter the web address and select
GO. The navigation key will act as a mouse
you can control with the pointer on the
screen
Navigate to WhatsApp application and set up
your account, you will need Wifi or Data and a
phone number to set up and use WhatsApp.
For help setting up visit www.ttfone.com/
support. Currently, voice and video calls are
not supported in WhatsApp.
Navigate to Facebook application and set up
your account, you will need Wifi or Data and
Facebook login to set up and use the app.
For help setting up visit www.ttfone.com/
support.
Google Assistant
Google Assistant is Google’s voice controlled
smart assistant that allows you to search
for information online, open apps on your
phone, send messages, etc. To access Google
Assistant press and hold the Center soft key
for 3 seconds. Speak into the microphone of
the device clearly and follow the on screen
instructions.
News
You can gain access to a tailored feed of
relevant news based on your location and
category, go to Menu/News.
KaiWeather
Stay up-to-date with reliable weather
forecasts. Simply go to Menu/KaiWeather and
set your city.
QR Reader
The app will automatically recognise the QR
code and takes you where you need to go.
This is a quick access to google browser to
get your needed information on-line.
Games
You can have access to a multiples kind of
games on the KAIOS store, section “Games”.
YouTube
YouTube is an online video-sharing
application where users can upload, view,
and share videos. Available content includes
video clips, TV clips, music videos, and other
content such as video blogging, short original
videos, and educational videos. It supports
a streaming function that allows you to start
with a 4 digit code of your choice. Follow the
on screen instructions for each menu.
Change Ringtones
Change ringtones by going to Settings/
Personalisation/Sound/Tones/Ringtones.
Change Wallpaper
Change Wallpaper of the home screen by
going to Settings/Personalisation/Display/
Wallpaper.
Screen Timeout
If your device is idle for a period of time, the
screen will turn off to save battery power.
To set a longer or shorter time go to Menu/
Settings/Personalisation/Display/Screen
Timeout.
Memory
The TT240 has 4GB internal memory. For
extra memory space you can install a micro
SD card (which is sold separately) no larger
than 32GB.
Accessibility Options
Navigate to Menu/Settings/Device/
Accessibility to find helpful features like
colour invert, captions, mono audio, volume
balance and hearing aid compatibility.
Restore Settings
Go to Menu/Settings/ Device/Device
Information/Reset Phone to restore the
phone back to factory settings. If you restore
the factory data, your device will reset to
the settings that were configured at the
factory. All of your personal data from the
internal device storage, including account
information, the system and application
settings, and any downloaded applications
will be erased. Resetting your device does not
erase any system software updates that have
been downloaded or any files on a microSD
card, such as music or photos.
Troubleshooting
Before contacting the service Centre, you
are advised to follow the instructions below:
You are advised to fully charge the battery
for optimal operation. Avoid storing large
amounts of data in your phone as this
may affect its performance. Use the FOTA
(Firmware Over The Air) Upgrade tool to
update your phone’s software. To access
Update phone, press Settings\Device\Device
Information\Software Update
My phone can’t be switched on or is frozen
1. Check the battery contacts, remove and
reinstall your battery, then turn your phone
on.
2. Check the battery power level, charge for at
least 20 minutes.
My phone has not responded for several
minutes
1. Restart your phone by pressing and
holding the Back/End Key
2. Remove the battery and re-insert it, then
restart the phone.
My phone turns off by itself
1. Check whether your phone is locked
when not in use, and make sure you don’t
accidentally turn off your phone when
locking it by pressing the Back/End Key
2. Check the battery charge level.
My phone can’t charge properly
1. Make sure you are using a TTfone battery
and the charger cable from the box.
2. Make sure your battery is inserted properly and
clean the battery contact if it’s dirty. It must be
inserted before plugging in the charger.
Calendar
Use Calendar to create and manage events,
meetings and appointments. Depending on
your synchronisation settings, the calendar
on the device remains synchronised with the
calendar on the web.
Open the calendar by going to Menu/
Calendar and press the left soft key to start
adding a new event. Set the time and date
and event details then press SAVE.
Notes
This is where you can make short text notes
by going to Menu/Note.
Calculator
The Calculator can perform basic
mathematical operations. Go to Menu/
Calculator to open the app.
Unit Converter
It is a smart, simple and easy to use interface
to convert various units. Go to Menu/Unit
Conv.
Todo
Mange your time and list of activities to plan
your day ahead and increase productivity, go
to Menu/Todo.
Horoscope
You can get your daily horoscope.
File Manager
Manage the contents and properties of
files. You can open, delete, move, copy and
rename files.
Settings
Setting the date and Time
When you first turn on your device, there
is an option to update the date and time
automatically using the time provided
by your network. You can’t set the date,
time, and time zone manually if using the
automatic option.
To manually adjust the date and time settings
go to Menu/Settings/Personalisation/Date
& Time.
Display Settings
Go to Menu/Settings/Personalisation/
Display/Brightness to adjust the screen
brightness levels.
Over-the-air Upgrade
Using the Over-the-air Upgrade tool you
can update your phone’s software. To access
Update phone select Settings/Device/Device
Information/Software Update. If you want to
update the system, select Download, after it
is done please select Install to complete the
upgrade. Now your phone’s software will be
the latest version. You should turn on data
connection before searching for updates.
Settings for auto-check intervals is also
available once you restart the phone. If you
have chosen auto-check, when the system
discovers the new version, the notification
also will show in status bar.
Bluetooth®
Use Bluetooth® on the TT240 to connect to
your headset, car or to transfer files from
one phone to another. Navigate to Menu/
Settings/Network & Connectivity/Bluetooth®
Switch on Bluetooth® and pair your
devices, make sure the other device is set to
discoverable mode.
Privacy & Security
Menu/Settings/Privacy & Security in this menu
you can check app permissions, manage
Internet privacy settings and set a screen lock
I am unable to add a contact in my contacts
Make sure that your SIM card contacts are not
full; delete some files or save the files in the
phone contacts.
I can’t access my voicemail
1. Make sure your operator’s voicemail
number is correctly entered.
2. Try later if the network is busy.
SIM card PIN locked
Contact your network operator to obtain the
PUK code (Personal Unblocking Key).
The phone can’t be detected by others via
Bluetooth
1. Make sure that Bluetooth is turned on and
your phone is visible to other users.
2. Make sure that the two phones are within
Bluetooth’s detection range.
Radio Frequency (RF) Exposure
and SAR
This device meets international guidelines
for exposure to radio waves. Your mobile
device is a radio transmitter and receiver. It is
designed and manufactured not to exceed
the limits for exposure to radio frequency
(RF) radiation recommended by international
guidelines (ICNIRP). These limits are part of the
comprehensive guidelines and establish the
permitted levels of RF energy for the general
population. The guidelines were developed by
independent scientific organizations through
periodic and thorough evaluation of scientific
studies. The exposure standard for mobile
devices employs a unit of measurement known
as the Specific Absorption Rate, or SAR. Although
the SAR is determined at the highest certified
power level, the actual SAR of the device while
operating can be well below the maximum
value. This is because the device is designed to
operate at multiple power levels so as to use
only the power required to reach the network. In
general, the closer you are to a base station, the
lower the power output of the device. SAR values
may vary depending on national reporting and
testing requirements and the network band.
Use of device accessories and enhancements
may result in different SAR values. The SAR limit
for mobile devices used by the public is 2.0 w/
kg (watts per kilogram) averaged over 10 grams
of body tissue. The guidelines incorporate a
substantial margin of safety to give additional
protection for the public and to account for any
variations in measurements. The highest SAR
Value - 1.790 w/kg.
Some features of the product and its accessories
described herein rely on the software installed,
capacities and settings of local network, and
may not be activated or may be limited by local
network operators or network service providers.
Therefore, the descriptions in this manual may
not exactly match the purchased product or its
accessories.
The manufacturer reserves the right to change
or modify any information or specifications
contained in this manual without prior notice or
obligation.
The manufacturer is not responsible for the
legitimacy and quality of any products that
you upload or download through this device
including text, pictures, music, movies, and non-
built-in software with copyright protection. Any
consequences arising from the installation or
usage of the preceding products on this device is
accountable to you.
Check out our other fantastic range
of products at www.ttfone.com
watching videos almost as soon as they begin
downloading from the internet.
Maps
Google Maps offers satellite imagery, road
condition, topographic map and route
planning for traveling by foot, car, or public
transportation. By using this application, you
can get your own location, search for a place,
and get suggested route planning for your
trips.
You can use the TT240 to read and send email
messages. Add an email account by going to
Menu/Email and follow the instructions. Write
an email by going to Menu/Email and select
COMPOSE, in the “To” field type the email
address, add your subject and email content
and press SEND. You can also add attachments,
reply and forward emails and even search for
emails using the options menu.
Camera
Your mobile phone is fitted with a camera for
taking photos and shooting videos:
• Store them in your “My files”.
• Send them in a whatsapp message to a
mobile phone.
• Customise your Home screen.
• Transfer them by data cable or memory card
to your computer.
To take a picture navigate to Menu/Camera
and press the center key to capture the image.
The TT240 is also fitted with a front camera
for taking selfies and using for video calls. To
change the camera to the front press the right
soft key for Options and select which Camera
you want to use.
Take pictures with a timer by selecting
Options/Self Timer in the camera app.
To view the photos you have taken go to
Menu/Gallery.
Video
Take videos by going to Menu/Camera and
then press the right navigation key. Use the
center key to start and stop recording. To view
the video recordings go to Menu/Video.
Recorder
Use the sound recorder to record voice notes
and messages by going to Menu/Recorder.
FM radio
Play your favourite FM radio stations, using a
wired headphone will give better reception.
Go to Menu/FM Radio and click TURN ON,
press the right soft key to scan for available
stations. To turn off the FM Radio press the
back button and then press TURN OFF.
Music
Music files can be transferred from a PC
onto your TT240 so you can listen to music
wherever you are. Ensure that the USB storage
has been enabled Settings/Storage tab/USB
Storage/Enabled, then connect your phone to
a PC using the USB cable. On the PC navigate
to the USB drive and copy your music across.
Gallery
This is where you can view and manage your
saved pictures by going to Menu/Gallery.
Torch
A handy torch light can be found at the top
of the TT240. When on the home screen hold
down the 0 key for 3 seconds to turn on the
torch, hold it down again to switch off.
Clock
You can add more than 10 Alarms and you can also
access timer and stopwatch. Go to Menu/Clock.
3. Make sure that your battery is not completely
discharged; if battery power is empty for a long
time, it may take around 20 minutes to display
the battery charger indicator on the screen.
4. Make sure charging is carried out under
normal conditions (0°C to +40°C).
5. When abroad, check that the voltage input
is compatible.
My phone can’t connect to a network or “No
service” is displayed
1. Try connecting in another location.
2. Verify the network coverage with your
operator.
3. Check with your operator that your SIM card
is valid.
4. Try selecting the available network(s)
manually.
5. Try connecting at a later time if the network
is overloaded.
My phone can’t connect to the Internet
1. Make sure that the internet access service of
your SIM card is available.
2. Check your phone’s Internet connecting
settings.
3. Make sure you are in a place with network
coverage.
4. Try connecting at a later time or another
location.
Invalid SIM card
1. Make sure the SIM card has been correctly
inserted.
2. Make sure the chip on your SIM card is not
damaged or scratched.
3. Make sure the service of your SIM card is
available.
Unable to make outgoing calls
1. Make sure you have dialled a valid number
and have pressed the call button.
2. For international calls, check the country and
area codes.
3. Make sure your phone is connected to a
network, and the network is not overloaded
or unavailable.
4. Check your subscription status with your
operator (credit, SIM card valid, etc.).
5. Make sure you have not barred outgoing calls.
6. Make sure that your phone is not in
aeroplane mode.
Unable to receive incoming calls
1. Make sure your phone is switched on
and connected to a network (check for
overloaded or unavailable network).
2. Check your subscription status with your
operator (credit, SIM card valid, etc.).
3. Make sure you have not forwarded
incoming calls.
4. Make sure that you have not barred certain
calls.
5. Make sure that your phone is not in
Aeroplane mode.
I can’t find my contacts
1. Make sure your SIM card is not broken.
2. Make sure your SIM card is inserted properly.
3. Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
1. You can adjust the volume during a call by
pressing the Volume Up/down key.
2. Check the network strength
3. Make sure that the receiver, connector or
speaker on your phone is clean.
When I select a number from my contacts,
the number can’t be dialled
1. Make sure that you have correctly recorded
the number in your file.
2. Make sure that you have selected the country
prefix when calling a foreign country.
11
8
10
7
12
9
www.ttfone.com
number key to call the saved phone number.
Go to Contacts/Options/Settings/Set Speed
Dial Contacts.
In Case of Emergency contacts or ICE
You can add up to 5 ICE contacts. Contacts/
Options/Settings/Set ICE Contacts. ICE Contacts
will be displayed at the top of your contact list,
so these can be accessed very easily
APPS
Please note some of the following apps need
an internet connection to use their services.
It is recommended to use Wi-Fi connections
when available to reduce costs for data traffic.
Contact your service provider for detailed
subscription costs. To access the APPS from
the home screen press the center key to
display the app tray, use the navigation key to
select your chosen app.
Internet
The TT240 comes with a simplified Internet
browser you can use to access your favourite
websites. Go to Menu/Browser select
SEARCH, enter the web address and select
GO. The navigation key will act as a mouse
you can control with the pointer on the
screen
Navigate to WhatsApp application and set up
your account, you will need Wifi or Data and a
phone number to set up and use WhatsApp.
For help setting up visit www.ttfone.com/
support. Currently, voice and video calls are
not supported in WhatsApp.
Navigate to Facebook application and set up
your account, you will need Wifi or Data and
Facebook login to set up and use the app.
For help setting up visit www.ttfone.com/
support.
Google Assistant
Google Assistant is Google’s voice controlled
smart assistant that allows you to search
for information online, open apps on your
phone, send messages, etc. To access Google
Assistant press and hold the Center soft key
for 3 seconds. Speak into the microphone of
the device clearly and follow the on screen
instructions.
News
You can gain access to a tailored feed of
relevant news based on your location and
category, go to Menu/News.
KaiWeather
Stay up-to-date with reliable weather
forecasts. Simply go to Menu/KaiWeather and
set your city.
QR Reader
The app will automatically recognise the QR
code and takes you where you need to go.
This is a quick access to google browser to
get your needed information on-line.
Games
You can have access to a multiples kind of
games on the KAIOS store, section “Games”.
YouTube
YouTube is an online video-sharing
application where users can upload, view,
and share videos. Available content includes
video clips, TV clips, music videos, and other
content such as video blogging, short original
videos, and educational videos. It supports
a streaming function that allows you to start
with a 4 digit code of your choice. Follow the
on screen instructions for each menu.
Change Ringtones
Change ringtones by going to Settings/
Personalisation/Sound/Tones/Ringtones.
Change Wallpaper
Change Wallpaper of the home screen by
going to Settings/Personalisation/Display/
Wallpaper.
Screen Timeout
If your device is idle for a period of time, the
screen will turn off to save battery power.
To set a longer or shorter time go to Menu/
Settings/Personalisation/Display/Screen
Timeout.
Memory
The TT240 has 4GB internal memory. For
extra memory space you can install a micro
SD card (which is sold separately) no larger
than 32GB.
Accessibility Options
Navigate to Menu/Settings/Device/
Accessibility to find helpful features like
colour invert, captions, mono audio, volume
balance and hearing aid compatibility.
Restore Settings
Go to Menu/Settings/ Device/Device
Information/Reset Phone to restore the
phone back to factory settings. If you restore
the factory data, your device will reset to
the settings that were configured at the
factory. All of your personal data from the
internal device storage, including account
information, the system and application
settings, and any downloaded applications
will be erased. Resetting your device does not
erase any system software updates that have
been downloaded or any files on a microSD
card, such as music or photos.
Troubleshooting
Before contacting the service Centre, you
are advised to follow the instructions below:
You are advised to fully charge the battery
for optimal operation. Avoid storing large
amounts of data in your phone as this
may affect its performance. Use the FOTA
(Firmware Over The Air) Upgrade tool to
update your phone’s software. To access
Update phone, press Settings\Device\Device
Information\Software Update
My phone can’t be switched on or is frozen
1. Check the battery contacts, remove and
reinstall your battery, then turn your phone
on.
2. Check the battery power level, charge for at
least 20 minutes.
My phone has not responded for several
minutes
1. Restart your phone by pressing and
holding the Back/End Key
2. Remove the battery and re-insert it, then
restart the phone.
My phone turns off by itself
1. Check whether your phone is locked
when not in use, and make sure you don’t
accidentally turn off your phone when
locking it by pressing the Back/End Key
2. Check the battery charge level.
My phone can’t charge properly
1. Make sure you are using a TTfone battery
and the charger cable from the box.
2. Make sure your battery is inserted properly and
clean the battery contact if it’s dirty. It must be
inserted before plugging in the charger.
Calendar
Use Calendar to create and manage events,
meetings and appointments. Depending on
your synchronisation settings, the calendar
on the device remains synchronised with the
calendar on the web.
Open the calendar by going to Menu/
Calendar and press the left soft key to start
adding a new event. Set the time and date
and event details then press SAVE.
Notes
This is where you can make short text notes
by going to Menu/Note.
Calculator
The Calculator can perform basic
mathematical operations. Go to Menu/
Calculator to open the app.
Unit Converter
It is a smart, simple and easy to use interface
to convert various units. Go to Menu/Unit
Conv.
Todo
Mange your time and list of activities to plan
your day ahead and increase productivity, go
to Menu/Todo.
Horoscope
You can get your daily horoscope.
File Manager
Manage the contents and properties of
files. You can open, delete, move, copy and
rename files.
Settings
Setting the date and Time
When you first turn on your device, there
is an option to update the date and time
automatically using the time provided
by your network. You can’t set the date,
time, and time zone manually if using the
automatic option.
To manually adjust the date and time settings
go to Menu/Settings/Personalisation/Date
& Time.
Display Settings
Go to Menu/Settings/Personalisation/
Display/Brightness to adjust the screen
brightness levels.
Over-the-air Upgrade
Using the Over-the-air Upgrade tool you
can update your phone’s software. To access
Update phone select Settings/Device/Device
Information/Software Update. If you want to
update the system, select Download, after it
is done please select Install to complete the
upgrade. Now your phone’s software will be
the latest version. You should turn on data
connection before searching for updates.
Settings for auto-check intervals is also
available once you restart the phone. If you
have chosen auto-check, when the system
discovers the new version, the notification
also will show in status bar.
Bluetooth®
Use Bluetooth® on the TT240 to connect to
your headset, car or to transfer files from
one phone to another. Navigate to Menu/
Settings/Network & Connectivity/Bluetooth®
Switch on Bluetooth® and pair your
devices, make sure the other device is set to
discoverable mode.
Privacy & Security
Menu/Settings/Privacy & Security in this menu
you can check app permissions, manage
Internet privacy settings and set a screen lock
I am unable to add a contact in my contacts
Make sure that your SIM card contacts are not
full; delete some files or save the files in the
phone contacts.
I can’t access my voicemail
1. Make sure your operator’s voicemail
number is correctly entered.
2. Try later if the network is busy.
SIM card PIN locked
Contact your network operator to obtain the
PUK code (Personal Unblocking Key).
The phone can’t be detected by others via
Bluetooth
1. Make sure that Bluetooth is turned on and
your phone is visible to other users.
2. Make sure that the two phones are within
Bluetooth’s detection range.
Radio Frequency (RF) Exposure
and SAR
This device meets international guidelines
for exposure to radio waves. Your mobile
device is a radio transmitter and receiver. It is
designed and manufactured not to exceed
the limits for exposure to radio frequency
(RF) radiation recommended by international
guidelines (ICNIRP). These limits are part of the
comprehensive guidelines and establish the
permitted levels of RF energy for the general
population. The guidelines were developed by
independent scientific organizations through
periodic and thorough evaluation of scientific
studies. The exposure standard for mobile
devices employs a unit of measurement known
as the Specific Absorption Rate, or SAR. Although
the SAR is determined at the highest certified
power level, the actual SAR of the device while
operating can be well below the maximum
value. This is because the device is designed to
operate at multiple power levels so as to use
only the power required to reach the network. In
general, the closer you are to a base station, the
lower the power output of the device. SAR values
may vary depending on national reporting and
testing requirements and the network band.
Use of device accessories and enhancements
may result in different SAR values. The SAR limit
for mobile devices used by the public is 2.0 w/
kg (watts per kilogram) averaged over 10 grams
of body tissue. The guidelines incorporate a
substantial margin of safety to give additional
protection for the public and to account for any
variations in measurements. The highest SAR
Value - 1.790 w/kg.
Some features of the product and its accessories
described herein rely on the software installed,
capacities and settings of local network, and
may not be activated or may be limited by local
network operators or network service providers.
Therefore, the descriptions in this manual may
not exactly match the purchased product or its
accessories.
The manufacturer reserves the right to change
or modify any information or specifications
contained in this manual without prior notice or
obligation.
The manufacturer is not responsible for the
legitimacy and quality of any products that
you upload or download through this device
including text, pictures, music, movies, and non-
built-in software with copyright protection. Any
consequences arising from the installation or
usage of the preceding products on this device is
accountable to you.
Check out our other fantastic range
of products at www.ttfone.com
watching videos almost as soon as they begin
downloading from the internet.
Maps
Google Maps offers satellite imagery, road
condition, topographic map and route
planning for traveling by foot, car, or public
transportation. By using this application, you
can get your own location, search for a place,
and get suggested route planning for your
trips.
You can use the TT240 to read and send email
messages. Add an email account by going to
Menu/Email and follow the instructions. Write
an email by going to Menu/Email and select
COMPOSE, in the “To” field type the email
address, add your subject and email content
and press SEND. You can also add attachments,
reply and forward emails and even search for
emails using the options menu.
Camera
Your mobile phone is fitted with a camera for
taking photos and shooting videos:
• Store them in your “My files”.
• Send them in a whatsapp message to a
mobile phone.
• Customise your Home screen.
• Transfer them by data cable or memory card
to your computer.
To take a picture navigate to Menu/Camera
and press the center key to capture the image.
The TT240 is also fitted with a front camera
for taking selfies and using for video calls. To
change the camera to the front press the right
soft key for Options and select which Camera
you want to use.
Take pictures with a timer by selecting
Options/Self Timer in the camera app.
To view the photos you have taken go to
Menu/Gallery.
Video
Take videos by going to Menu/Camera and
then press the right navigation key. Use the
center key to start and stop recording. To view
the video recordings go to Menu/Video.
Recorder
Use the sound recorder to record voice notes
and messages by going to Menu/Recorder.
FM radio
Play your favourite FM radio stations, using a
wired headphone will give better reception.
Go to Menu/FM Radio and click TURN ON,
press the right soft key to scan for available
stations. To turn off the FM Radio press the
back button and then press TURN OFF.
Music
Music files can be transferred from a PC
onto your TT240 so you can listen to music
wherever you are. Ensure that the USB storage
has been enabled Settings/Storage tab/USB
Storage/Enabled, then connect your phone to
a PC using the USB cable. On the PC navigate
to the USB drive and copy your music across.
Gallery
This is where you can view and manage your
saved pictures by going to Menu/Gallery.
Torch
A handy torch light can be found at the top
of the TT240. When on the home screen hold
down the 0 key for 3 seconds to turn on the
torch, hold it down again to switch off.
Clock
You can add more than 10 Alarms and you can also
access timer and stopwatch. Go to Menu/Clock.
3. Make sure that your battery is not completely
discharged; if battery power is empty for a long
time, it may take around 20 minutes to display
the battery charger indicator on the screen.
4. Make sure charging is carried out under
normal conditions (0°C to +40°C).
5. When abroad, check that the voltage input
is compatible.
My phone can’t connect to a network or “No
service” is displayed
1. Try connecting in another location.
2. Verify the network coverage with your
operator.
3. Check with your operator that your SIM card
is valid.
4. Try selecting the available network(s)
manually.
5. Try connecting at a later time if the network
is overloaded.
My phone can’t connect to the Internet
1. Make sure that the internet access service of
your SIM card is available.
2. Check your phone’s Internet connecting
settings.
3. Make sure you are in a place with network
coverage.
4. Try connecting at a later time or another
location.
Invalid SIM card
1. Make sure the SIM card has been correctly
inserted.
2. Make sure the chip on your SIM card is not
damaged or scratched.
3. Make sure the service of your SIM card is
available.
Unable to make outgoing calls
1. Make sure you have dialled a valid number
and have pressed the call button.
2. For international calls, check the country and
area codes.
3. Make sure your phone is connected to a
network, and the network is not overloaded
or unavailable.
4. Check your subscription status with your
operator (credit, SIM card valid, etc.).
5. Make sure you have not barred outgoing calls.
6. Make sure that your phone is not in
aeroplane mode.
Unable to receive incoming calls
1. Make sure your phone is switched on
and connected to a network (check for
overloaded or unavailable network).
2. Check your subscription status with your
operator (credit, SIM card valid, etc.).
3. Make sure you have not forwarded
incoming calls.
4. Make sure that you have not barred certain
calls.
5. Make sure that your phone is not in
Aeroplane mode.
I can’t find my contacts
1. Make sure your SIM card is not broken.
2. Make sure your SIM card is inserted properly.
3. Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
1. You can adjust the volume during a call by
pressing the Volume Up/down key.
2. Check the network strength
3. Make sure that the receiver, connector or
speaker on your phone is clean.
When I select a number from my contacts,
the number can’t be dialled
1. Make sure that you have correctly recorded
the number in your file.
2. Make sure that you have selected the country
prefix when calling a foreign country.
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