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0330 333 0819 | [email protected] | www.ttfone.com
TROUBLESHOOTING
Problems
Solutions
Phone does
not turn on
1. Ensure you have held the power button down for more than 5 seconds.
2. Re-insert the battery and retry turning on the phone.
3. Plug charger into the phone and ensure the battery is charged.
Cannot
connect to a
network
1. Signal strength may be weak, try moving your location and try again.
2. It may be possible that you are using the phone beyond the network
service coverage area.
3. Check that your SIM card is correctly installed and is valid. (Contact
your network provider)
No
information
displays when
the phone
is on
1. Check that your SIM card is correctly installed.
3. You may have permanently locked your phone by entering the PIN
code incorrectly 3 times. Obtain your PIN code from your network
provider.
4. Increase the screen brightness in "Settings".
Phone call
quality is poor
1. Increase the call volume using the up and down keys while on a call.
2. It may be that the network reception is poor in your location. Try
moving to another area to obtain a better connection.
Shorter
standby time
1. Standby time is related to system settings. In areas of poor reception,
the phone will use more battery power to try to find a base station.
Reduce the standby time to save battery power.
2. It could also be the case that the battery of the phone has become
worn out. You may need to replace the battery.
If one of these
features;
WhatsApp,
Facebook,
Youtube is not
working.
1. Check wifi/mobile data connection.
2. One of the apps might require update go to App>Aptoide or for video
help visit our website
www.ttfone.come/tt950
.
3. Check if there is available software update, go to App>Wireless Update
or for video help visit our website
www.ttfone.come/tt950
.
4. Reset the phone.
