NOTE: Italicized steps are optional and may not be prompted for.
NOTE: Printing the customer copy is an option on all transactions.
R E TA I L
Quick
Reference
Guide
TERMINAL MESSAGES
AMOUNT DUE/BALANCE DUE:
A partial authorization
has occurred. Ask customer for another form
of payment for the remaining balance of the
sale. Press ENTER to print the receipt. Pressing
CANCEL will not void the transaction.
AVS (ADDRESS VERIFICATION SERVICE):
Checks if the
street address and ZIP code entered match the
customer’s billing address.
CALL:
Call Voice Authorization Center. If
approved, proceed with Offline Entry.
HOLD/CALL OR PICK UP CARD:
Hold the card.
Use Code 10 procedure. Call the Voice
Authorization Center.
CARD SWIPE ERROR:
Magnetic stripe did not read.
Swipe card again or manually key-in account
number.
COMM ERROR:
A communication error has
occurred. Check line connections, call Help
Desk.
GB (NUMBER):
Good batch. Batch transmission
accepted.
MANUAL ENTRY NOT ALLOWED:
Current transaction
will not allow manual entry. Debit cards may
not be manually keyed-in.
QD (NUMBER) OR RB (NUMBER):
Quit Duplicating or
Rejected Batch. Call Help Desk.
RECORD NOT FOUND:
Invoice number is not found
in terminal batch.
SETTLE FAILED, RETRY:
Settlement failed, call help
desk.
V-CODE:
Verification Code. A 3-4 digit non
embossed number found on card signature
panel or near embossed account number
on front. V-code may be prompted for on a
manually-entered transaction.
AUTOMATIC DOWNLOADS
With this application, downloads are
automatically initiated by the terminal at
a preset time and date. Some automatic
downloads will require the terminal to be
re-authenticated. Any manual configurations
performed on the terminal will be reset after
a download.
0300017
V100815
© 2015 Total System Services, Inc. All rights reserved worldwide. TSYS is a federally registered service mark of Total System Services, Inc. Other marks are trademarks
or registered trademarks of their respective owner.
www.tsysacquiring.com
VERIFONE® VX 680, XEVA432 / XEVA433
CREDIT SALE
• Select
SALE
• Enter sale amount and press
ENTER
– Enter tip amount and press
ENTER
,
or press
ENTER
to bypass.
• Select
YES
• Swipe customer card, insert customer card,
or manually enter account number and press
ENTER
– Select the desired language
– Select
CREDIT
– Enter expiration date (MMYY) and press
ENTER
– Card present? Select
YES
(if No, see Mail/Phone section)
– Imprint the card and press
ENTER
– Enter V-Code and press
ENTER
,
or press
ENTER
to bypass
– If bypassed, select V-Code option:
NO
(no V-Code),
XREAD
(unreadable),
or
XPROV
(not provided)
– Enter Zip Code and press
ENTER
• Terminal dials out
– Remove the card
• Receipt prints
MAIL/PHONE SALE
• Tap the
SCROLL
icon
• Select
PHONE
ORDER
• Enter sale amount and press
ENTER
• Select
YES
• Manually enter account number and press
ENTER
• Enter expiration date (MMYY) and press
ENTER
• Select option:
PHONE
or
WEB
– If Web, encrypted? Select
YES
or
NO
• Enter purchase order number, and press
ENTER
• Enter V-Code and press
ENTER
, or press
ENTER
to bypass
– If bypassed, select V-Code option:
NO
(no V-Code),
XREAD
(unreadable),
or
XPROV
(not provided)
• Enter street address number and press
ENTER
• Enter Zip Code and press
ENTER
• Terminal dials out, and receipt prints
DEBIT SALE
• Select
SALE
• Enter sale amount and press
ENTER
• Select
YES
• Swipe customer card
• Select
DEBIT
• Have customer enter
PIN
on PIN pad and press
ENTER
– Enter cash back amount and press
ENTER
• Terminal dials out, and receipt prints
CREDIT REFUND
• Tap the
SCROLL
icon
• Select
REFUND
• Enter refund amount and press
ENTER
• Select
YES
• Swipe customer card, insert customer card,
or manually enter account number and press
ENTER
– Select the desired language
– Select
CREDIT
– Enter expiration date (MMYY) and press
ENTER
• Terminal dials out
– Remove the card
• Receipt prints
DEBIT REFUND
• Tap the
SCROLL
icon
• Select
REFUND
• Enter refund amount and press
ENTER
• Select
YES
• Swipe customer card or manually enter
account number and press
ENTER
• Select
DEBIT
• Have customer enter
PIN
on PIN pad
and press
ENTER
• Enter original transaction date (MMDDYY),
and press
ENTER
• Enter original time (HHMMSS), and press
ENTER
• Terminal dials out, and receipt prints
REVERSAL (FULL/PARTIAL)
Reversals may only be processed on sales within
the current batch.
• Tap the
SCROLL
icon until Reversal displays
• Select
REVERSAL
• Select
FULL
(full amount reversed) or
PARTIAL
(partial amount reversed)
• Select retrieval method:
INV#
(invoice #) or
AMT
(amount)
• Enter retrieval information, and press
ENTER
• Transaction displays on screen; select
YES
(reverses trans),
NO
(returns to last screen),
or
NEXT
(scrolls to next trans)
– If No or Next, follow prompts.
– If partial reversal, enter the dollar amount to
be reversed and press
ENTER
• Terminal dials out, receipt prints
Bank Name ______________________
Bank Phone ______________________
Help Desk Phone __________________
V Number _______________________
Voice Authorization Phone ____________
Merchant Number ID _______________
Other __________________________
_______________________________
QUICK
REFERENCE
IC
ON
LEGEND
