TSL PAM1-3G8, Руководство пользователя

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PAM1-3G8 Version 7
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All TSL product has a one year warranty period starting from the date it leaves the factory.
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A repair warranty is to apply. That is, the product is to be returned for repair with no
replacement and an exchange shipping policy is also to apply.
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TSL offers a seven day DOA policy together with an exchange shipping policy. That is, if a
product has been declared „dead on arrival‟ within a seven day period a warranty
replacement will be shipped.
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A temporary replacement may be available where, for operational reasons, it is imperative
that service is continued. The customer will be asked to enter into a „loan agreement‟ for
the duration of repair.
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All faulty equipment returned to TSL for repair will, where possible, be returned to the
customer within seven working days.
TSL Returns Procedure
Please tel44 (0)1628 676200 (Fax: +44 (0)1682 676299) and ask for Customer Support,
detailing the model and serial number of the equipment, who will provide a Returns Number. This
will enable us to track the unit effectively and will provide some information prior to the unit
arriving.
For each item, this unique Returns Number must be included with the Fault Report sent with the
unit.
A contact name and telephone number are also required with the Fault Report sent with the unit.
Fault report details required.
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Company:
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Name:
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Address:
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Contact Name:
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Telephone number:
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Fax number:
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Email address:
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Returns Number:
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Symptoms of the fault (to include switch setting positions, input signals etc):
Packing
Please ensure that the unit is well packed as all mechanical damage is chargeable. TSL
recommends that you insure your equipment for transit damage.
The original packaging, when available, should always be used when returning equipment.
If returned equipment is received in a damaged condition, the damage should be reported
both to TSL and the carrier immediately.