Trouble shooting
‧
Speaker / earbud don't power on
‧
If there's enough power of your speaker / earbud.
‧
Speaker / earbud can't be paired
‧
If your bluetooth turned on.
‧
If your bluetooth device is powered on.
‧
If your bluetooth device support the profile of the earbuds.
‧
If there's obstacle between bluetooth devices or the distance is too far.
‧
Speaker / earbud don't connect with mobile device
‧
Check if your earbuds and bluetooth devices are powered on.
‧
If your bluetooth device is connecting with other devices.
‧
If your bluetooth device is at standby mode.
‧
If the registration of your earbuds on bluetooth device has been deleted.
‧
No sound
‧
If your speaker / earbud be paired with bluetooth device.
‧
Is the volume of speaker / earbud or Bluetooth device set to the
‧
minimum level.
‧
If there's obstacle between bluetooth devices or the distance is too far.
‧
There is noise and echo sound
‧
If there's obstacle between bluetooth devices or the distance is too far.
‧
Are you using the speaker / earbud near microwaves or Wi-Fi
‧
environment that interferes wireless communication.
‧
Unable to charge
‧
Is the speaker and the computer with USB port connected correctly.
‧
Be sure to use the supplied charging cable.
‧
If the speaker connected via a USB hub.
‧
Is the computer connected in power saving or sleep mode.
‧
Speaker / earbud don't respond to incoming calls even when
‧
connected with mobile phone via Bluetooth
‧
Is the mobile phone set to silent mode.
‧
Some mobile phones require a switching operation when using Bluetooth.
‧
Check with the instruction manual of the mobile phone.