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CHAPTER 5: CUSTOMER SERVICE

Truefitness.com / 800.426.6570 / 636.272.7100

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REPORTING FREIGHT OR PARTS DAMAGE:

Unfortunately, sometimes materials can be damaged during shipment. If materials are damaged during shipment, please
follow the guidelines below to determine the appropriate process for you to follow in case of damages.

Severe Damage:

Obvious damage to external packaging / internal product. Please

refuse

the shipment and it will be returned to TRUE

Fitness by the carrier. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by

calling 800.426.6570 Monday-Friday during normal business hours to notify us that the shipment has been refused. Once

we have received the damaged shipment, a replacement shipment will be sent to you. Only refuse the damaged piece if the
shipment is multiple boxes.

Slight Damage:

The box may have minimal damages and you are not sure if the actual product is damaged or not. You

must

sign the bill

of lading as damaged when accepting the shipment. Once you have opened the box and you have determined something

is indeed damaged please gather the serial number, model number, description and photos of damages. Please make sure

the photos include the damaged product as well as the damaged box the product arrived in. Contact the TRUE Fitness

customer support team by calling 800.883.8783 or sales support team by calling 800.426.6570 Monday-Friday during
normal business hours.

Concealed Damage:

You may receive a shipment that looks intact and discover once the box has been opened that there are hidden damages.

Please notify the carrier

immediately

. We will not be able to file a claim if the carrier is not notified in a timely manner.

Once you have called the carrier you will need to gather the serial number, model number, description and photos of

damages. Contact the TRUE Fitness customer support team by calling 800.883.8783 or sales support team by calling

800.426.6570 Monday-Friday during normal business hours.

WARRANTY:

NOTICE

For unit and console warranty information, refer to the Warranty Information chapter in the unit manual.

Содержание SHOWRUNNER

Страница 1: ...SHOWRUNNER CONSOLE OWNER S MANUAL Model Showrunner Console Manual SKU CPVS Revision 091820 ...

Страница 2: ... com resources document library ماھ عیمج تاجتنملا ةضورعملا يھ جذومنلا دق فلتخت جتنملا يلعفلا اھمیلست تافصاوم جتنملا تازیملاو جماربلاو ةلباق رییغتلل نود راعشإ مظعمل ام لصی ىتح نآلا لیلد كلاملا ىجری ةرایز www truefitness com تادنتسملل يف تاغل ةیفاضإ ىجری ةرایز www truefitness com resources document library WICHTIG Alle hier gezeigten Produkte sind Prototypen Das tatsächliche Produkt ausgeliefert wir...

Страница 3: ...alike The proud manufacturing tradition of quality and the culture of innovation at TRUE have given rise to a full line of extraordinary cardio and strength equipment As a result people all over the world are benefiting from the TRUE experience Innovation across the full product line has made TRUE successful and is a trademark of the TRUE heritage TRUE s patented Heart Rate Control technology is j...

Страница 4: ...out Program Descriptions 12 Chapter 4 Showrunner Console Console Navigation 12 Idle Screen 18 Workout Summary 18 TV Cabling Requirements for TRUE Fitness Equipment 19 Samples of Connectivity Ports on TRUE Products 19 TV Solution Options 20 Internet Requirements 21 Maintenance Menus 22 Apple GymKit Technology 30 Console Assembly 31 Chapter 5 Customer Service Contacting Service 32 Contacting Sales 3...

Страница 5: ...ock always unplug this TRUE product before cleaning or attempting any maintenance activity Do not handle the plug with wet hands WARNING To reduce the risk of burns fire electric shock or injury it is imperative to connect each product to a properly grounded 110V electrical outlet A risk of electrical shock may result from improper connection of the equipment s grounding conductor Check with a qua...

Страница 6: ...er cord or electrical plug or if it has been dropped damaged or even partially immersed in water Contact TRUE Customer Service for a replacement Use a TRUE AC power cord or AC DC adapter only Note the plug configuration for the power adapter may vary by country Position this product so the power cord plug is accessible to the user Keep the power cord away from heated surfaces Do not pull the equip...

Страница 7: ...nufacturer Allow only trained personnel to service this equipment Avoid the possibility of bystanders being struck or caught between moving parts by making sure that they are out of reach of the equipment while it is in motion This appliance can be used by children aged from 8 years and above and persons with reduced physical sensory or mental capabilities or lack of experience and knowledge if th...

Страница 8: ...elines for Setting Up the Equipment After removing the equipment from the packaging place the equipment on a clean level surface Make sure the electrical cord easily reaches a grounded three pronged outlet Important Electrical Requirements 120V Your TRUE equipment requires a dedicated 120 volt alternating current AC 20 amp grounded outlet circuit This means nothing else can be plugged into the sam...

Страница 9: ...VIEW SHOWRUNNER OVERVIEW Truefitness com 800 426 6570 636 272 7100 9 of 33 Reading Rack Bluetooth Selection Button HDMI Mirroring Port Closed Captioning Headphone Jack USB Port Warning Decal View Button Workout Finder Button ...

Страница 10: ...ptioning Toggles the closed captioning on or off while in Watch TV mode via the View button HDMI Mirroring Port Used to connect and project the screen of an Apple or Android device to the Showrunner console Reading Rack This ledge on the console can be used to hold a book magazine e reader or tablet computer during a workout Bluetooth Selection Button Enables the following Bluetooth pairing option...

Страница 11: ...at from exercise works best but ordinary tap water may be used prior to the workout if desired A Note on Chest Strap Heart Rate Monitoring The chest strap produces a radio signal that the machine reads and registers as the user s heart rate The accuracy of a reading may be affected when outside interference is present Contact Heart Rate CHR The CHR system will let the user monitor their heart rate...

Страница 12: ...creasing and decreasing Incline or Resistance changes that simulate rolling hills while all other settings remain constant CONSOLE NAVIGATION Home Screen The Home Screen is displayed on the console when there is no workout in progress From this screen the user is able to select from various options to begin a workout or view media Select the Quick Start or the Workout Finder buttons to begin a wor...

Страница 13: ...he base unit used A Workout Data Entry Screen The Workout Data Entry screen enables the user to input workout parameters specific to the selected workout and the user prior to beginning the workout To set a value select the data box A and input a value Select the Start button on the console overlay to begin the workout Note The Workout Data Entry screen may vary based on the workout selection and ...

Страница 14: ...t C Time Elapsed Displays the time elapsed since the start of the workout D Calories Displays the estimated total amount of calories burned since the start of the workout E Heart Rate Information When the user is wearing a heart rate chest strap or utilizing the Contact Heart Rate system their heart rate will be displayed in bpm F Speed TI1000 TC900 650 400 TE900 Pace UC900 400 RC900 400 XS1000 XC...

Страница 15: ... the Bluetooth device to complete the pairing process Note Some but not all Bluetooth connection combinations are possible i e A workout tracking application on a mobile device a Bluetooth enabled heart rate strap and Bluetooth enabled headphones streaming audio from the Watch TV screen are possible at the same However a mobile device can not stream music to the Showrunner console and either track...

Страница 16: ...sion cable connected to the HDMI port on the bottom right of the console reading rack For Apple devices a HDMI to lightening conversion cable is required for mirroring For Android devices a HDMI to USBc conversion cable is required for mirroring If a conversion cable is not connected to the HDMI port then the Mirror Device screen will not populate and advise the user to connect a conversion cable ...

Страница 17: ...ntrols are built in to a workout view screen to allow the user to monitor their workout while enjoying their favorite shows A Channel List Scroll through the list of available channels B Volume Controls Increases or decreases the audio volume from the TV program C Closed Captioning Toggles the closed captioning on or off D Screen Toggle Allows the user to toggle between full screen and letter box ...

Страница 18: ...the Workout Summary screen Note During the cooldown sequence the unit is in manual mode where the user directly controls all settings such as SPEED and INCLINE Note The Idle Screen will disable the Resume Workout Reset Pause and Cool Down buttons until the base unit ceases movement B A D C WORKOUT SUMMARY At the end of a workout the Workout Summary screen will display an overview of the workout da...

Страница 19: ...o the equipment unencrypted Coaxial cable must be a quad shielded RG6 cable with an F Type compression fitting Digital signal strength delivered to the equipment 5dBmV to 10dBmV with a target of 5dBmV Analog signal strength delivered to the equipment 0dBmV to 12dBmV with a target of 6dBmV Splitters or taps are acceptable for distributing signal provided that the signal strength delivered to the eq...

Страница 20: ... cardio equipment or far away If STB is located far from cardio equipment customer is responsible for installing unused cat5 or cat6 cable from STB to cardio equipment Enables cardio console control of ANY cable or satellite set top box The set top box can be located next to the cardio equipment or remotely located back in an A V closet for instance The CAB is small enough 3 x 1 5 x 75 that it can...

Страница 21: ...oad speed That amount of bandwidth will allow for any number of TRUE consoles to connect to the internet Wireless Internet Requirements A router gateway and wireless access points must be installed Wired Internet Requirements A router gateway must be installed Wired connections require a CAT5e or CAT6 cable with RJ45 fittings Bandwidth TRUE Fitness requires 1 5Mb s download speed for every four co...

Страница 22: ...dable data with that sub menu Press the left horizontal arrow button to navigate to the parent level menu exit a data set within a sub menu or completely exit Maintenance Mode if on the Maintenance Menu home screen Additionally the left and right horizontal arrow buttons can update the amendable data with any menu Enter button D Press the Enter button to navigate to a sub menu within the currently...

Страница 23: ...ct Model The model number that the console is currently configured to B Console Serial Base Unit Serial Number The serial number of the console and serial number of the base unit respectively C Tuner Type The type of TV tuner installed in the console D Software Version Nucleus Firmware Version Product Version Bios The current versions of software and firmware that are installed on the console E Lo...

Страница 24: ...calibrate the incline motor to ensure proprer incline functionality during use Note During calibration the treadmill will cycle through the full speed and incline ranges rendering it unusable until calibration is complete Note Do not stand on the base unit during the calibration process Calibration only applies to all treadmills and the XS1000 C TV Setup The Showrunner console displays live TV pro...

Страница 25: ...a USB drive in a folder named screen saver case sensitive are selectable in this screen for use Screen saver time dim display time and sleep timer backlight off are available customization options in this screen G Clock Setting up the clock ensures all workout data exported by the user is correctly labeled Correct time is also important for troubleshooting purposes when viewing the system s error ...

Страница 26: ... Import Scan from USB C button will import TV channel scan settings from an external USB drive connected to the console A A B C B C TV Advanced Sub Menu To delete a channel select the channel from the available channels and then select the Delete Channel button A to delete To delete multiple channels at once first select the Select Multiple Channels checkbox B to select the channels to be deleted ...

Страница 27: ...n menu The Options menu provides various customization options such as adjusting the LCD brightness and setting the default language MAINTENANCE MENUS Network Setup Sub Menu The Network Setup sub menu displays the current network information for the console To connect to a network select the Setup Connection button A and follow the on screen prompts to connect A B ...

Страница 28: ...ers to adjust various timer settings throughout the console menus such as post workout cooldown time and maximum workout time Statistics Screen The Statistics menu is accessed by selecting the Statistics button on the Main menu The Statistics menu provides statistical data about workout statistics motor usage and other statistics Note The specific statistics shown below will vary based on the base...

Страница 29: ...of all error and fault codes C Software Nucleus Updates TRUE may periodically release software and Nucleus updates to enhance the workout experience Due to the complex nature of this procedure it is recommended that a TRUE certified service professional performs any software and Nucleus updates D Advanced Displays a list of advanced settings to view and update E Bluetooth Enables the user to diagn...

Страница 30: ... separate from the NFC Near Field Communications module containing the Apple GymKit functionality as they are housed in different locations within the Showrunner console Therefore an Apple Watch paired via the NFC module and a Bluetooth enabled device i e celluar device or wireless earbuds paired via the Bluetooth module all on the same Showrunner console can function at the same time For more inf...

Страница 31: ...excess cord length inside the pedestal Note Ensure the rubber boot is positioned over the coaxial cable connection point after making the connection B Note Refer to the respective unit manual included with your unit for console mast and rear console cover assembly Note Before connecting the power source and mounting the console to the unit connect the USB data cable When removing the console from ...

Страница 32: ... contact information for the closest dealer You may also contact TRUE Fitness customer support team by calling 800 883 8783 or e mailing us at service truefitness com Monday Friday during normal business hours TRUE FITNESS SERVICE DEPARTMENT 865 HOFF ROAD ST LOUIS MO 63366 1 800 883 8783 HOURS OF OPERATION 8 30 A M 5 00 P M CST E MAIL service truefitness com CONTACTING SALES Interested in TRUE Pro...

Страница 33: ...st sign the bill of lading as damaged when accepting the shipment Once you have opened the box and you have determined something is indeed damaged please gather the serial number model number description and photos of damages Please make sure the photos include the damaged product as well as the damaged box the product arrived in Contact the TRUE Fitness customer support team by calling 800 883 87...

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