True Professional Installation Guide
17
FREQUENTLY ASKED QUESTIONS
Q. How do I adjust the temperature?
A. Refer to True Precision Control Operation on page 12.
Q. What are the suggested temperature settings?
A. The recommended settings are 38°F (3°C) for refrigerators and, 55°F (13°C) for wine
chillers. Dual zone units come preset at 45˚F (7°C) upper and 55˚F (13°C) lower.
Q. Why isn’t my unit cooling properly?
A. Check to see that there are no obstructions to the condenser coil (behind front grill).
Confirm that the condenser area is clean.
Q. How do I adjust or remove a shelf from my current configuration?
A. Refer to shelving operation on page 15.
Q. Why is there warm air coming from the bottom/front of the refrigerator
(grill/kickplate area)?
A. This is normal as heat dissipation is part of the refrigeration cycle.
Q. Why is there condensation forming on the inside or outside of the unit?
A. In climates with higher humidity or when the cabinet is placed in an outdoor setting,
condensation may form on the unit and is considered normal. leaving the door open
for a long period of time will also cause excess condensation.
Q. What are the preset limits for the high temperature alarm?
A. The electronic control will monitor temperatures and activate an alert if unsafe
product temperatures are present for more than 60 minutes. The limit for
refrigerators is 50°F (10°C), and 75˚F (24ºC) for wine chillers. For dual zone wine
chillers, the alarm will activate if the temperature deviates more than 10˚F or 6ºC
degrees warmer or colder than the set point. On refrigerators and wine chillers this
alarm is disabled when the unit is first powered on (or after a power failure) and
during Sabbath mode. On dual zone wine chillers, this feature is only active if the
door ajar alarm mode is active.
GENERAL MAINTENANCE
REPLACEMENT PARTS
keeping the condenser coil clean will minimize required service and lower electrical cost.
The condenser coil is accessible from the front..
The condenser coil should be cleaned by removing dust and other build-up from the tube
assembly with vacuum or a cleaning rag.
When properly cleaned you should be able to see through the tube assembly.
Warranty does not cover cleaning the condenser coil.
True maintains a record of the cabinet serial number for your unit If at any time during the life
of your unit, a part is needed, you may obtain that part by furnishing the model number and
serial number to the company from whom you purchased the cooler. For replacement parts
contact the dealer from whom you purchased the refrigerator or call True parts department at
1-800-424-TRUE. Inquires can be sent to the following address:
Attention Parts Department
True Manufacturing
2001 East Terra lane
O’Fallon, MO 63366-4434
To ensure a proper installation, this checklist should be completed upon installation to ensure that no
part of the process has been overlooked.
Have all packaging materials been removed?
Is the unit operating properly? If not, is the unit plugged in? Is the control turned on?
Have the anti-tip brackets been installed securely and are they properly engaging the unit?
Is the unit leveled properly with all leveling legs making contact with the floor? Has the kick plate
been installed?
Are panels attached securely and properly aligned? (Overlay cabinets only).
Does the customer understand the unit’s operation?
Has the customer been given the keys and literature package?
Have stainless steel surfaces been inspected for any imperfections? This is to be done by the
authorized True dealer or installer with the customer, upon completion of installation. Stainless
steel doors, handles and shelves are covered by a limited 30-day warranty for cosmetic defects.
INSTALLATION CHECKLIST
True Professional Installation Guide
18
