CHAPTER 7: ADDITIONAL INFORMATION
truefitness.com / 800.426.6570 / 1.636.272.7100
Residential Limited Warranty
Bike MS Cycling Bike
All TRUE® Fitness products are distributed by TRUE and are
warranted to the original registered product purchaser and the
parts of the TRUE product (the “Product”) listed below, under
normal use and service, shall be free of manufacturing defects
in workmanship and materials only for the period of time
beginning from the original date of purchase set forth below:
Frame*
5 Years
Parts
Mechanical Parts
Wear Items
Cosmetics
1 Year
90 Days
90 Days
Labor
Parts
Optional Equipment
Display
Speed Sensor
90 Days
90 Days parts,
no labor
NOTE: Warranty valid for USA and Canada only.
Frame:
The frame is warranted for defects in material and
workmanship for 5 years from date of purchase. The frame is
warranted for labor (for parts shipped from TRUE) for 90 Days
from date of purchase. * This limited warranty on structural
frame does not include paint or coatings.
Parts:
The bike mechanical parts are warranted for defects
in material and workmanship for one year with 90 days
labor warranty. The bike wear items are warranted for
defects in material and workmanship for 90 days with 90
days labor warranty. This limited warranty does not cover
damage or equipment failure resulting from or caused by
improper assembly/installation, failure to follow instructions
and warnings in owner’s manual, accident, misuse, abuse,
unauthorized modification, or failure to provide reasonable
and necessary maintenance. *TRUE Fitness shall not warrant
the performance of the heart rate system on its products, as
the heart rate system performance varies, based on user’s
physiology, age, method of use and other factors.
Cosmetics:
The bike cosmetic parts are warranted for defects
in material and workmanship for 90 days with labor warranty
to match the parts warranty period. This limited warranty
does not cover damage or equipment failure resulting from
or caused by improper assembly/installation, failure to follow
instructions and warnings in owner’s manual, accident,
misuse, abuse, unauthorized modification, or failure to provide
reasonable and necessary maintenance. This limited warranty
will apply to but may not be limited to paint/coatings, covers/
caps, badges, overlays, pedal, pedal strap and seat cushions.
Optional Equipment:
The optional display and speed sensor
are warranted for defects in material and workmanship for 90
days with no labor warranty.
Labor:
Labor is covered for a period of one year from the
date of purchase unless otherwise expressed within this
limited warranty as long as a TRUE authorized service provider
performs the service. Service that requires over 50 miles of
travel may be subject to additional charges. Reasonable and
necessary maintenance guidelines can be found in the owner’s
manual.
Claims Procedure:
TRUE Limited Warranty service may be
obtained by contacting the authorized TRUE dealer from
whom the Product was purchased. If the dealer from whom
the Product was purchased is no longer an authorized TRUE
dealer, then TRUE Limited Warranty service may be obtained
by contacting TRUE directly at:
TRUE Fitness, Service Department
865 Hoff Road, St. Louis, MO 63366
1.800.883.8783
Hours of operation 8:30am - 5:00 pm CST
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Truefitness.com / 800.426.6570 / 636.272.7100
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