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Section 4 

Troubleshooting 

 

 

Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70433-001  Rev. A

 

4-10

 

Uninstall the 
TROY Printer 
Utility 

 

 
 
 

 

1.

 

Close all applications before uninstalling the TROY Printer Utility files. 

2.

 

From the 

START

 menu, click on 

Settings

, and then click on 

Control Panel

. 

3.

 

Click on 

Add/Remove

 Programs. 

4.

 

Locate the 

TROY Printer Utility

 from the listing. 

5.

 

Click on 

Add/Remove

. 

6.

 

Follow the screen prompts. 

7.

 

Close all remaining open windows.  The TROY Printer Utility files have been removed. 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

Содержание Font DIMM Printer

Страница 1: ...M Printer and Font DIMM Kit User s Guide For use with Hewlett Packard LaserJet 2015 Series Printers Document 50 70433 001 Rev A NOTE For best results view this document using Adobe Acrobat Reader 7 0 or higher ...

Страница 2: ...served Microsoft Windows PostScript TrueType LaserJet and all other product names mentioned in this publication are trademarks or registered trademarks of their respective companies Information and descriptions contained herein are the property of TROY Group Inc Such information and descriptions may not be copied disseminated or distributed without the express written consent of TROY Group Inc Thi...

Страница 3: ... a document title or is used for emphasis COURIER type indicates text visible on a computer screen or keys on your computer keyboard The letter lis used in examples to distinguish the small letter l from the numeral 1 one The character Ø is used in examples to distinguish the letter O from the numeral 0 zero Esc CR LF FF etc are control characters Use a text editor to enter the equivalent of the c...

Страница 4: ...t 2 3 Verifying PCL 5e Communication 2 5 Downloading Files to the Printer 2 6 Obtaining Technical Assistance 2 7 Section 3 Using TROY Fonts Introduction 3 1 Accessing and Using TROY Fonts 3 1 Accessing the TROY Fonts Using Windows Applications 3 1 Accessing the TROY Fonts Using Non Windows Applications 3 1 Using TROY MICR Fonts 3 2 Using the Convenience Amount Fonts 3 2 Using the TROY Security Fon...

Страница 5: ...able 3 9 TROY Large Convenience Amount 18 Point Font 3 10 TROY Small Convenience Amount 24 Point Font 3 10 TROY Security Font 3 11 TROY Security Font Spanish 3 11 TROY Reverse Helvetica Font 3 12 TROY OCR A Font Scalable 3 13 TROY OCR B Font Scalable 3 15 TROY UPC A Barcode 3 17 TROY UPC E Barcode 3 18 TROY EAN 8 Barcode 3 19 TROY EAN 13 Barcode 3 20 TROY BC25 Barcode 3 21 TROY BC39 Barcode 3 22 T...

Страница 6: ...nce Amount Font 3 27 French Small Convenience Amount Font 3 27 Italian Small Convenience Amount Font 3 27 Spanish Small Convenience Amount Font 3 27 PCL Font Collection 3 27 Section 4 Troubleshooting Error Messages Troubleshooting by Symptom 4 1 Software Uninstall Procedures 4 9 Uninstall the TROY Screen Fonts 4 9 Uninstall the TROY Support Files 4 9 Uninstall the TROY Printer Utility 4 10 Appendi...

Страница 7: ...tion includes the following fonts TROY Font Description E13 B MICR Font Used to print the MICR line at the bottom of the check United States and selected countries CMC 7 MICR Font Used to print the MICR line at the bottom of the check if your bank of deposit requires this font Enhanced Convenience Font Used to print the convenience amount information on the check this font is scalable Large Conven...

Страница 8: ...MM Kit Follow the instructions in the TROY Font DIMM Printer and Font DIMM Kit Quick Start Guide to install the TROY Printer Utility The user friendly features of the TROY Printer Utility are conveniently grouped under three pull down menus as shown below An arrow next to the menu selection indicates that additional selections are available for that menu item It is suggested that you print out thi...

Страница 9: ...ge 3 Select MICR Font DIMM from the TROY Security Printing Solution drop down menu For convenience this setting is saved when you exit the TROY Printer Utility This option simplifies the TROY Printer Utility interface by allowing access to features that are only available within your product type TROY Printer Utility File Resources Help Settings Admin Password Select the printer to configure from ...

Страница 10: ...gh the TROY Printer Utility in Windows that can be printed out to visually identify all security and or barcode fonts downloaded to the TROY printer Make sure your TROY printer is properly setup powered ON and is online before printing the Windows Security Font or Windows Barcode Font Demonstration page s TO PRINT THE WINDOWS SECURITY MICR FONT DEMONSTRATION PAGE 1 From the Main Window click on th...

Страница 11: ...Section 2 Using the TROY Printer Utility Font DIMM Printer and Font DIMM Kit User s Guide Document 50 70433 001 Rev A 2 4 Verifying Windows Font Support cont ...

Страница 12: ...l then the selected demonstration page should print out exactly as shown in the example below TO PRINT THE PCL SECURITY BARCODE FONT DEMONSTRATION PAGE 1 From the Main Window click on the printer you wish to access 2 Type in the current administrator password in the password box at the bottom of the Main Window If a password is not set then leave the password box blank 3 From the Main Window click...

Страница 13: ...vanced users only TO DOWNLOAD A FILE TO THE PRINTER 1 From the Main Window click on the printer you wish to manage 2 From the Main Window click on File and click on Download File 3 Enter the file name or click on Browse to locate the desired file 4 For advanced users Place a checkmark next to the download option if you wish to include the additional data with the download file For normal use it is...

Страница 14: ...ROY Technical Support HTML page for telephone numbers and hours of business TO VIEW INFORMATION ON THE TROY WEB SITE From the Main Window click on Help and then click on TROY on the Web to access the TROY web site Click on the Services and Support button at the top of the web page to view the available topics You can access the TROY web site directly at http www troygroup com TO VIEW ON SCREEN HEL...

Страница 15: ...using the TROY fonts It is important that these fonts are kept secure to prevent unauthorized use and that the fonts remain unaltered to ensure accurate rendering by your printer All TROY fonts are permanently programmed into the TROY Font DIMM and cannot be directly accessed through external means To access the TROY fonts in a Windows environment you must first install the Windows printer driver ...

Страница 16: ...ITY TROY SECURITY SPANISH is designed to prevent fraudulent alteration to the Amount field on the check The font consists of numbers with their alphabetic spellings placed directly below the numerical character with a wavy lined pattern running through each character These fonts are designed for use in the Legal Amount field only located directly below the Payee field on the check You can enter nu...

Страница 17: ...the actual printer fonts in order to prevent unauthorized printing using the MICR screen fonts on other Windows installed printers If the E 13B MICR screen font is used for printing the inversely printed white characters on a black background MICR screen font will not be readable by the bank reader sorter machines The uniquely displayed screen fonts ensure that the MICR font printed on your MICR d...

Страница 18: ...orrect placement of the MICR characters in the MICR line at the bottom of your checks causing your financial documents to be rejected by the bank The Convenience Amount fonts were also designed as non scalable fonts but can be changed increased or decreased from the default point size to meet your check printing requirements Changing the point size of a fixed font in Windows will only affect the h...

Страница 19: ...ymbols in each font set shown on the following pages mapped associated to standard computer keyboard characters using the corresponding ASCII number for each character and symbol on the keyboard For example the transit symbol one of the industry standard symbols used in a MICR line at the bottom of a check contained in the TROY E 13B MICR character table shown on page 3 8 does not exist on a stand...

Страница 20: ...M Kit CD contain more characters or symbols than can be mapped to the available keys on a standard computer keyboard In this case these characters can be accessed by manually entering the ASCII number see example at right designated for each character refer to the character tables on the following pages The hexadecimal number shown below the ASCII number is used for programming mainframe computers...

Страница 21: ...Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User s Guide Document 50 70433 001 Rev A 3 7 Standard ASCII Character Set reference only ...

Страница 22: ...Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User s Guide Document 50 70433 001 Rev A 3 8 TROY MICR E 13B 12 Point Font Troy E 13B Esc ØQ Esc s1p12vØsØbØT ...

Страница 23: ...t DIMM Printer and Font DIMM Kit User s Guide Document 50 70433 001 Rev A 3 9 TROY MICR CMC 7 12 Point Font Troy CMC7 TROY Enhanced Convenience Amount Font Troy ECF Esc ØQ Esc s1p12vØsØb1T Esc 3Q Esc s1p vØsØb1ØT desired point size ...

Страница 24: ...Amount 24 Point Font Troy SCF NOTE The TROY Enhanced Convenience Amount font can be used in place of the TROY Convenience Amount font in the legal amount field of the check To write the cents amount on the check type the capital letter that corresponds to the smaller cent characters shown in the example above i e A 0 B 1 C 2 Esc 1Q Esc sØp5 Øh16 ØvØsØbØT Esc 2Q Esc sØp6 ØØh22 ØvØsØbØT ...

Страница 25: ...TROY Security Font Troy Security TROY Security Font Spanish Troy Security Spanish Esc 4Q Esc s1p vØsØbØT desired point size Esc 4Q Esc s1p vØsØb4T desired point size NOTE The TROY Security Spanish Font is included in the International Font Collection provided on the TROY Font DIMM Printer and Font DIMM Kit CD ...

Страница 26: ...Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User s Guide Document 50 70433 001 Rev A 3 12 TROY Reverse Helvetica Font Troy Helvetica Rev ...

Страница 27: ...Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User s Guide Document 50 70433 001 Rev A 3 13 TROY OCR A Troy OCR A Esc ØO Esc s1p vØsØb1Ø4T desired point size ...

Страница 28: ... A continued NOTE This OCR font must be used at the designated point size to ensure optical readability Size I must use 12 point size upper and lower case characters can be used Size III must use 16 point size only upper case characters can be used Size IV must use 20 point size only upper case characters can be used ...

Страница 29: ...Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User s Guide Document 50 70433 001 Rev A 3 15 TROY OCR B Troy OCR B Esc 1O Esc s1p vØsØb11ØT desired point size ...

Страница 30: ...01 Rev A 3 16 TROY OCR B continued NOTE This OCR font must be used at the designated point size to ensure optical readability Size I must use 10 point size upper and lower case characters can be used Size III not supported Size IV must use 16 point size upper and lower case characters can be used ...

Страница 31: ...Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User s Guide Document 50 70433 001 Rev A 3 17 TROY UPC A Barcode Esc 8Y Esc s1p vØsØb246ØØT desired height ...

Страница 32: ...Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User s Guide Document 50 70433 001 Rev A 3 18 TROY UPC E Barcode Esc 8Y Esc s1p vØsØb2461ØT desired height ...

Страница 33: ...Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User s Guide Document 50 70433 001 Rev A 3 19 TROY EAN 8 Barcode Esc 8Y Esc s1p vØsØb2462ØT desired height ...

Страница 34: ...Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User s Guide Document 50 70433 001 Rev A 3 20 TROY EAN 13 Barcode Esc 8Y Esc s1p vØsØb2463ØT desired height ...

Страница 35: ...Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User s Guide Document 50 70433 001 Rev A 3 21 TROY BC25 Barcode Esc 4Y Esc s1p vØsØb2464ØT desired height ...

Страница 36: ...Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User s Guide Document 50 70433 001 Rev A 3 22 TROY BC39 Barcode Esc ØY Esc s1p vØsØb2467ØT desired height ...

Страница 37: ...Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User s Guide Document 50 70433 001 Rev A 3 23 TROY BC128 Barcode Esc ØY Esc s1p vØsØb247ØØT desired height ...

Страница 38: ...Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User s Guide Document 50 70433 001 Rev A 3 24 TROY POSTNET Esc 15Y Esc s1p vØsØb2477ØT desired height ...

Страница 39: ...Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User s Guide Document 50 70433 001 Rev A 3 25 TROY POSTNET Reverse optional Esc 15Y Esc s1p vØs33b2477ØT desired height ...

Страница 40: ...y using the TROY Printer Utility The following TROY International fonts are non scalable fixed in size and can be used in the convenience amount field of the check The escape sequence used to call each font set in a non Windows environment is provided directly above each example The examples below may not be to scale British Large Convenience Amount Font Troy LCF British Esc 1Q Esc sØp5 14h16 Ø9vØ...

Страница 41: ... 2Q Esc sØp6h22 68vØsØb2T Italian Small Convenience Amount Font Troy SCF Italian Esc 2Q Esc sØp6h22 68vØsØb3T Spanish Small Convenience Amount Font Troy SCF Spanish Esc 2Q Esc sØp6h22 68vØsØb4T In addition to the TROY Security Printing fonts contained on the TROY Font DIMM an extensive collection of PCL fonts have been included on the TROY Font DIMM as a value added convenience to suit a wide vari...

Страница 42: ...Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User s Guide Document 50 70433 001 Rev A 3 28 PCL Font Collection cont ...

Страница 43: ...Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User s Guide Document 50 70433 001 Rev A 3 29 PCL Font Collection cont ...

Страница 44: ...Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User s Guide Document 50 70433 001 Rev A 3 30 PCL Font Collection cont ...

Страница 45: ...Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User s Guide Document 50 70433 001 Rev A 3 31 PCL Font Collection cont ...

Страница 46: ...Section 3 Using TROY Fonts Font DIMM Printer and Font DIMM Kit User s Guide Document 50 70433 001 Rev A 3 32 PCL Font Collection cont ...

Страница 47: ... specifications and check design Condition Possible Cause Solution Incorrect data in MICR line account bank etc Error typing in the account etc Re enter the correct data Incorrect format of fields in MICR line according to your bank s specifications Error typing in the field information Re enter the correct data Ask your bank for its specification sheet or copy the field format from your old check...

Страница 48: ... software dealer Enable MICR mode by issuing the appropriate escape sequence via your check writing software Install the correct orientation of MICR font via system DIMM Use the TROY MICR font or consult the non TROY MICR font manufacturer for assistance Verify the escape sequence accuracy MICR clear band has magnetically chargeable printing besides the MICR line on front or backside of document B...

Страница 49: ... line is skewed on document Your MICR paper was cut or perforated inaccurately lower edge of paper is not perpendicular to the right and left edges of paper Your MICR paper has changed properties due to environmental conditions in storage or handling Paper incorrectly loaded Faulty paper transport system in printer Measure your MICR paper and or perforation lines to ensure your MICR encoded docume...

Страница 50: ...ly sized MICR paper Make adjustments in your software application to adjust the positioning of the MICR line Use the TROY MICR Document Template to verify all adjustments to the MICR line Small errors in the printer s registration can change the position of the MICR line which is most noticeable on the trailing edge of the printed page If the MICR line on your checks is positioned on trailing edge...

Страница 51: ...ICR toner or font Use TROY MICR defaults TROY MICR toner cartridge should not be used if any print fading is visible across the document Refer to TROY MICR paper specifications elsewhere in this guide and consult your paper vendor to ensure you have the correct paper including correctly preprinted background areas Also check to ensure your paper has not altered due to environmental conditions duri...

Страница 52: ...s not altered due to environmental conditions during storage and handling Try another TROY MICR toner cartridge If cartridge is faulty return to dealer Use a TROY MICR toner cartridge or consult TROY Technical Support for assistance Confirm by verifying with a non MICR application Contact TROY Technical Support for instructions Voids in characters in MICR line or other text Transfer roller wear ch...

Страница 53: ...s tend to jam or tear inside bank processing equipment Documents were folded spindled or otherwise roughly handled before they reached the bank of deposit Your bank s reader sorter equipment is out of adjustment Print test documents using TROY MICR toner or consult the non TROY manufacturer for assistance Ask your bank or one of the document testing facilities in the list following this table to d...

Страница 54: ...operly to the paper Your bank s reader sorter equipment is out of adjustment Print test documents using TROY MICR toner or consult the non TROY manufacturer for assistance Refer to TROY MICR paper specifications and consult your paper vendor to ensure you have the correct paper including correctly preprinted background areas Also check to ensure your paper has not altered due to environmental cond...

Страница 55: ...creen font will be removed 5 Repeat steps two and three for each TROY screen font to be uninstalled 6 Close the Fonts Folder and Control Panel 7 If removing all the TROY support files proceed to the next section for removing all the TROY support files for Microsoft Windows 1 Close all applications before uninstalling the TROY support files 2 From the Start menu click on Settings and then click on ...

Страница 56: ...ll applications before uninstalling the TROY Printer Utility files 2 From the START menu click on Settings and then click on Control Panel 3 Click on Add Remove Programs 4 Locate the TROY Printer Utility from the listing 5 Click on Add Remove 6 Follow the screen prompts 7 Close all remaining open windows The TROY Printer Utility files have been removed ...

Страница 57: ...he TROY Font DIMM handle the DIMM by the edges and avoid touching the metal contacts on the edge of the DIMM 5 Insert the DIMM into the DIMM slot by aligning the notches in the DIMM with the tabs in the DIMM socket The DIMM can only be inserted in one orientation 6 Ensure the DIMM is fully inserted into the DIMM socket and then carefully press on each corner of the DIMM Figure 2 until the metal re...

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