Navigation and the My Triumph App
7
Navigation and the My Triumph App
I cannot connect the Google Maps app to
my Triumph motorcycle
The My Triumph Connectivity System is
not intended to interface directly with
the Google Maps app. Please download
and use the My Triumph app (available
for iOS and Android), which has been
built with Google.
The My Triumph app does not recognise
my email address as valid
Occasionally, your phone’s autocorrect
feature may add an additional space
after your email address when entering
it into the email address field. Please
retry, making sure that the space is
removed.
When adding a motorcycle to My
Garage, I cannot find my Triumph in the
list of available models
To add a Triumph motorcycle to My
Garage, please use the “Add via Triumph
VIN” option. Refer to the Owner’s
Handbook
provided
with
your
motorcycle for details of where to find
your VIN.
Note that only Triumph motorcycles may
be added in this way. Entering a VIN
from another manufacturer will result in
an error. Please use the “Add manually”
option for other motorcycles.
Navigation does not work on my iPhone,
but all other functionality works
correctly
iOS
devices
use
two
Bluetooth
connections: one for music, calls and
messages; and one for navigation. Both
must be connected in order to use the
app and the navigation functionality.
Make sure the iOS pairing instructions
have been followed completely, including
the stage to “enable” navigation within
the My Triumph app. This “enable” stage
makes the second
Bluetooth
connection,
and can only be completed following the
main pairing operation.
The “enable” phase may take up to 45
seconds to complete, but only needs to
be done once.
Make sure you are not in the
instrument menu structure prior to
enabling navigation, to ensure that the
connection request from the phone is
visible on the instrument pack. Press
the “home” button on the right-hand
switch cube to enter/exit the menu
structure.
Refer to the My Triumph Connectivity
Handbook for full details of the
connection process.
If the connections are completed in the
wrong order (i.e. navigation is enabled
before the first pairing is complete), the
app may appear to be connected but no
data will be transferred. If it is
suspected that no data is being
transferred, unpair both devices and
repeat the steps described in the My
Triumph Connectivity Handbook.
