14
Storage
Before storing your UPS, turn it completely OFF: with the UPS ON and receiving utility
power, press and hold the “ON/OFF/STANDBY” button for one second (an alarm will
beep once briefly after the interval has passed); then, unplug the UPS from the wall
outlet. If you store your UPS for an extended period of time, recharge the UPS batteries
once every three months: plug the UPS into a wall outlet; allow it to charge for 12
hours; and then unplug it and place it back in storage. Note: after you plug the UPS in,
it will automatically begin charging its batteries; however, it will not supply power to its
outlets (see Quick Installation section). If you leave your UPS batteries discharged for an
extended period of time, they will suffer a permanent loss of capacity.
Service
Before returning your UPS for service, follow these steps:
1. Review the installation and operation instructions in this manual to ensure that the
service problem does not originate from a misreading of the instructions. Also, check
that the UPS System’s circuit breaker(s) are not tripped. This is the most common
cause of service inquiries which can be easily remedied by following the resetting
instructions in this manual.
2. If the problem continues, do not contact or return the UPS to the dealer. Instead, call
Tripp Lite at +1.773.869.1233. A service technician will ask for the UPS system's
model number, serial number and purchase date and will attempt to correct the
problem over the phone.
3. If the problem requires service, the technician will issue you a Returned Material
Authorization (RMA) number, which is required for service. If you require packaging,
the technician can arrange to send you proper packaging. Securely pack the UPS
to avoid damage during shipping. Do not use Styrofoam beads for packaging. Any
damages (direct, indirect, special, incidental or consequential) to the UPS incurred
during shipment to Tripp Lite or an authorized Tripp Lite service center is not covered
under warranty. UPS Systems shipped to Tripp Lite or an authorized Tripp Lite service
center must have transportation charges prepaid. Mark the RMA number on the
outside of the package. If the UPS System is within the 2-year warranty period,
enclose a copy of your sales receipt. Return the UPS for service using an insured
carrier to the address given to you by the Tripp Lite service technician.
Storage and Service
