5
Troubleshooting
If you are unable to get an acceptable image
after following the installation instructions, try the
troubleshooting tips below.
1. Is the USB Micro-B cable that came with the
product connected and plugged into a working
power source?
For the product to function properly, it must be
connected to and receiving power from the USB
Micro-B cable.
2. Was the power to the source turned off prior
to installation?
If not, restart your computer.
3. What resolution are you trying to reach?
See the
Product Features
section in this manual
for details on maximum resolution. If you are not
able to get an acceptable image, try lowering
your computer’s video resolution or adjusting the
refresh rate.
4. What type of cabling are you using?
Inferior cabling can result in poor performance, so
it is important that you use cables that can support
the video resolution you are trying to obtain. The
P131-06N-2VA-U has been tested to work with the
Tripp Lite video cables recommended for use in the
Optional Accessories
section of this manual.
18-01-069-9337CB.indb 5
1/26/2018 10:23:41 AM
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