Ultimate Lifetime Insurance Policy
(This is a limited warranty valid in the U.S. and Canada only.)
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1111 W. 35th Street, Chicago, IL 60609 USA • www.tripplite.com/support
Tripp Lite warrants, for the lifetime of the product, (at Tripp Lite's option) to repair or replace (on a pro rata basis)
directly connected equipment that is damaged due to power transients while properly connected to Tripp Lite
products offering the Ultimate Lifetime Insurance Policy. Power transients include spikes and surges on the AC
power, data or telephone lines that the Tripp Lite products have been designed to protect against (as recognized
by industry standards). The following four paragraphs are conditions that must be complied with before the
warranty becomes valid; failure to comply with these requirements will void the warranty.
AC Power Line Transients: To claim damages, the Tripp Lite product must be plugged into a properly wired and
grounded outlet. No extension cords or other electrical connections may be used. The installation must comply
with all applicable electrical and safety codes set forth by the National Electrical Code (NEC). Except as provided
above, this warranty does not cover any damage to properly connected electronic equipment resulting from a
cause other than an "AC power transient". If user meets all of the above requirements, Tripp Lite will repair or
replace (at Tripp Lite's option) equipment up to the specified value (See Ultimate Lifetime Insurance Policy
Limits). No coverage is allowed for damage entering from telephone or data lines, unless they are separately
protected, as described below.
Telephone and Data Line Transients: Tripp Lite will repair or replace directly connected equipment that is
damaged by transients on telephone and/or data lines only when all such paths are protected by a Tripp Lite
protection product(s) and the AC power (utility) line is simultaneously protected by a Tripp Lite power protection
device (UPS, surge suppressor or line conditioner) with Ultimate Lifetime Insurance coverage. Additional
telephone and/or data line connected devices downstream must have their own telephone and/or dataline
protectors.
Reimbursement dollar limits will be equal to that of the Tripp Lite power protection protector. Coverage is
excluded where a suitable environment for the protection device is not provided, including, but not limited to,
lack of a proper safety ground. Telephone service equipment must also include a properly installed and operating
"primary protection" device at the telephone service entrance (such devices are normally added during telephone
line installation).
All above warranties are null and void if the Tripp Lite product has been improperly installed, tampered with or
altered in any way, or if the connected equipment was not used under normal operating conditions or in
accordance with any labels or instructions. All claims under this warranty must be submitted in writing to
Tripp Lite within 30 days of the occurrence or the claim will not be considered. This warranty does not include
damage resulting from accident or misuse, and applies to the domestic (USA & Canada) use of these products
only. Tripp Lite reserves the right to determine whether the damage to the connected equipment is due to
malfunction of the Tripp Lite product by requesting the equipment in question be sent to Tripp Lite for
examination. This policy is above and beyond, only to the extent needed, of that provided by any coverage of
connected equipment provided by other sources, including, but not limited to, any manufacturer's warranty and/
or any extended warranties.
EXCEPT AS PROVIDED ABOVE, TRIPP LITE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not permit
limitation or exclusion of implied warranties; therefore, the aforesaid limitation(s) or exclusion(s) may not apply
to purchaser. EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL TRIPP LITE BE LIABLE FOR DIRECT, INDIRECT,
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF
ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Specifically, Tripp Lite is not liable for any costs, such as lost
profits or revenue, loss of equipment, loss of use of equipment, loss of software, loss of data, costs of
substitutes, claims by third parties or otherwise. Coverage also does not apply to connected medical and
industrial equipment.
To receive service under this warranty, you must be the original purchaser/user of the product in question. You
must obtain a Returned Material Authorization (RMA) number from Tripp Lite. Products must be returned to Tripp
Lite with transportation charges prepaid and must be accompanied by a brief description of the problem
encountered and proof of date and place of purchase.
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