10
Storage and Service
Storage
To avoid battery drain, all connected equipment should be turned off and disconnected from
the UPS. Press and hold the power button next to the STATUS LEDs and disconnect the
unit from AC power. Your UPS will be completely turned off (deactivated) and will be ready
for storage. If you plan on storing your UPS for an extended period, fully recharge the UPS
batteries every three months. Plug the UPS into a live AC outlet, turn it on by pressing the
power button next to the STATUS LEDs and allow the batteries to recharge for 4 to 6 hours. If
you leave your UPS batteries discharged for a long period of time, they will suffer a permanent
loss of capacity.
Service
A variety of Extended Warranty and On-Site Service Programs are available from Tripp Lite.
For more information on service, visit www.tripplite.com/support.
Before returning your product for service, follow these steps:
1. Review the installation and operation procedures in this manual to ensure that the service
problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit
www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product
Returns link. From here you can request a Returned Material Authorization (RMA) number,
which is required for service. This simple on-line form will ask for your unit’s model and
serial numbers, along with other general purchaser information. The RMA number, along
with shipping instructions, will be emailed to you. Any damages (direct, indirect, special
or consequential) to the product incurred during shipment to Tripp Lite or an authorized
Tripp Lite service center is not covered under warranty. Products shipped to Tripp Lite or an
authorized Tripp Lite service center must have transportation charges prepaid. Mark the
RMA number on the outside of the package. If the product is within its warranty period,
enclose a copy of your sales receipt. Return the product for service using an insured
carrier to the address given to you when you request the RMA.
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