Inverter Trienergia SunUno Plus Series
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1. Product Model No.(e.g. SunUno Plus 3K [TR-3000M1]) and serial number
(e.g.13020G1141EN00014).
2. Copy of the invoice and warranty certificate of the inverter.
3. Copy of the installation report and installation date.
4. Error message on LCD screen (if available) or any information which would be
helpful to determine the defect
5. Detailed information about the entire system (modules, circuits, etc.).
6. Documentation of previous claims/exchanges (if applicable).
After receiving above information, Coenergia S.r.l. will decide how to proceed
the service
1.Repaired by Coenergia S.r.l. factory, or Coenergia S.r.l. authorized service center
overhaul.
2.Repaired on-site by Coenergia S.r.l. Service Center.
3. Offer a replacement device of equivalent value according to model and age.
In case of replacement of the inverter, Coenergia S.r.l. will immediately send a
replacement unit. The faulty inverter must be duly prepared and stored in its
original packaging and will be returned by Coenergia S.r.l.
In case the inverter needs to be replaced, the remaining warranty period will be
assigned to the replacement inverter, otherwise the warranty of the original unit
will continue normally. If, after replacement, the remaining warranty period is
less than 1 year, it will automatically be extended to 1 year for the replacement
unit.
The warranty only covers the inverter. The warranty excludes all costs such as
installation and uninstallation costs, travels, board and lodging or any losses due
to plant shutdown.
