troubleshooting
your question
it’s possible that...
how to troubleshoot
The Display Window is flashing
quickly.
Your TRIA Laser is not
working properly.
Please call Customer Care for assistance.
Dirt or debris is stuck to the window
on the laser.
Your TRIA Laser needs to be
cleaned.
If you can’t get the area clean, call Customer
Care for assistance.
I tried to unlock my TRIA Laser, but it’s
still locked.
It may not be safe for you
to use the TRIA Laser.
Match your skin tone to the Skin Tone Chart on
page 5 of this booklet, and contact Customer
Care with any questions.
You didn’t use the Skin
Sensor correctly.
Try again, holding the Skin Sensor flat and firm
against your skin.
When I reposition my TRIA Laser, it
seems to take a long time before the
next pulse of laser light.
It’s too warm to use the
TRIA Laser
User the TRIA Laser in a cooler environment. The
temperature should be less than 80ºF (27ºC).
My TRIA Laser was working properly,
but then it stopped working. The
display is off and does not turn on
even when I press the Power Button.
The battery needs to be
charged.
Recharge your TRIA Laser.
When I’m using my TRIA Laser, I can
hear a fan working.
This is normal.
Continue your treatment.
