For the term set forth below, Trex Company, Inc. (hereinafter
“Trex”) warrants to the original end-user purchaser (the
“Purchaser”) that Trex Transcend
®
decking, porch or fascia,
Trex Enhance
®
decking or fascia, Trex Select
®
decking or
fascia or Trex
®
Universal Fascia, as the case may be (the
“Product”) will perform, under normal use and service
conditions, as follows:
Term of Warranty:
The term of this warranty shall begin
on the date of original purchase, and shall end (1) twenty-
fi ve (25) years thereafter for a residential application of the
Product, and (2) ten (10) years thereafter for a commercial
application of the Product.
Residential/Commercial Application:
For purposes of this
warranty, a “residential application” shall refer to an installation
of the Product on an individual residence, and a “commercial
application” shall refer to any installation of the Product other
than on an individual residence.
Fade Resistance:
The Product shall not fade in color from
light and weathering exposure as measured by color change
of more than 5 Delta E (CIE) units.
The Product is designed to resist fading. No material is
fade proof when exposed to years of UV exposure and the
elements. The Product is designed to resist fading, and will
not in any event fade by more than 5 Delta E (CIE) units.
Stain Resistance:
The Product shall be resistant to
permanent staining resulting from spills of food and
beverage items including ketchup, mustard, salad oils, tea,
wine, coffee, fruit punch, barbecue sauce, grease, sodas
and other food and beverage related items that would
typically be present on a residential deck, or mold and
mildew naturally occurring in the environment, provided that
such substances are removed from the Product with soap
and water or mild household cleaners within one (1) week
of exposure of the food or beverage to the surface or fi rst
appearance of the mold and mildew.
Notwithstanding the foregoing, Trex does not warrant that
the Product is stain-proof, and does not warrant stain
resistance resulting from spilled or otherwise applied food
and beverage substances which are not properly cleaned as
provided above within one (1) week of exposure. In addition,
materials not covered in the stain resistant warranty include
abrasive compounds of acidic or basic pH, paints or stains,
strong solvents, metallic rust or other abnormal deck
use items, and non-food and non-beverage substances,
including but not limited to, biocides, fungicides, plant food,
or bactericides. Mold and mildew can settle and grow on
any outdoor surface, including this Product. You should
periodically clean your deck to remove dirt and pollen that
can feed mold and mildew. This warranty does not cover
mold and mildew which is not properly cleaned as provided
above within one (1) week of fi rst appearance.
Standard Trex Company Limited Warranty:
This warranty
is in addition to the standard Trex Company Limited Warranty
that applies to all Trex products.
Transferability:
With respect to a residential application,
this warranty may be transferred one (1) time, within the fi ve
(5) year period beginning from the date of original purchase
by the Purchaser, to a subsequent buyer of the property
upon which the Trex products were originally installed. With
respect to a commercial application, this warranty is freely
transferable to subsequent buyers of the property upon
which the Trex products were originally installed.
EXCLUSIONS FROM WARRANTY COVERAGE:
Exposure to Heat:
Direct or indirect contact with extreme
heat sources (over 275 degrees) may cause fading and may
damage the surface of the Product, and any effects of such
exposure are expressly excluded from coverage under this
warranty.
Surface Damage:
Never use metal shovels or sharp-edged
tools to remove snow and ice on the surface of the Product.
If the surface of the Product is damaged or punctured, this
warranty will be voided.
Paint or Other Materials Applied to the Product:
If paint
or other coating materials are applied to the Product, this
warranty will be voided.
Railing:
This warranty does not cover Trex Transcend
®
, Trex
Enhance
®
or Trex Select
®
railing components.
Other Exclusions:
This warranty shall not cover any
condition attributable to: (1) improper installation of
the Product and/or failure to abide by Trex’s installation
guidelines, including but not limited to improper gapping;
(2) use of the Product beyond normal use or service
conditions, or in an application not recommended by
Trex’s guidelines and local building codes; (3) movement,
distortion, collapse or settling of the ground or the
supporting structure on which the Product is installed; (4)
any act of God (such as fl ooding, hurricane, earthquake,
lightning, etc.); (5) improper handling, storage, abuse or
neglect of the Product by Purchaser, the transferee or
third parties; (6) any fading or staining not on the walking
surface of the Product (i.e., the underside or the ends of the
Product); or (7) ordinary wear and tear.
Procedure for Making a Claim under this Warranty
In order to make a claim under this warranty, Purchaser
must do the following:
1. If the Purchaser is making a claim relating to the warranty
on stain resistance, Purchaser must do as follows:
(a) Purchaser must try to clean the affected area of the
deck by using the cleaning procedures described above
within one (1) week of exposure of the food or beverage to
the Product or fi rst appearance of the mold and mildew.
(b) If the affected area remains reasonably unsatisfactory
after Purchaser has tried these cleaning procedures,
then Purchaser must have the affected area of the deck
professionally cleaned at Purchaser’s expense.
(c) If the affected area remains reasonably unsatisfactory
after the professional cleaning, Purchaser may make a
claim under this warranty, provided that such claim is made
within thirty (30) days after the professional cleaning.
2. To make a claim under this limited warranty, Purchaser,
or the transferee, shall send to Trex, within the warranty
period referred to above, a description and photographs of
the affected area of the Product, proof of purchase, and if
the claim relates to the warranty on stain resistance, proof
of compliance with paragraph 1. above, to the following
address:
Trex Company, Inc.
Customer Relations
160 Exeter Drive
Winchester, VA 22603-8605
3. Upon confi rmation by an authorized Trex representative of
a valid claim hereunder, Trex’s sole responsibility shall be, at
its option, to either replace the affected item or refund the
portion of the purchase price paid by Purchaser for such
affected item (not including the cost of its initial installation).
Replacement material will be provided that is as close as
possible in color, design and quality as the replaced material,
but Trex does not guarantee an exact match as colors and
design may change.
4. If a valid warranty claim hereunder is made during years
eleven (11) through twenty-fi ve (25) after the original
purchase for a residential application, recovery will be
prorated. If Trex is providing replacement materials, it may
elect to replace the percentage listed below of boards
otherwise meeting the requirements for a claim, or if it is
refunding the purchase price, it may elect to refund the
percentage listed below of the purchase price of boards
otherwise meeting the requirements for a claim.
YEAR OF
WARRANTY CLAIM
PERCENTAGE
RECOVERY
11
80%
12
80%
13
80%
14
60%
15
60%
16
60%
17
40%
18
40%
19
40%
20
20%
21
20%
22
20%
23
10%
24
10%
25
10%
5. TO THE FULLEST EXTENT PERMITTED UNDER
THE LAW, THIS WARRANTY SHALL NOT COVER AND
TREX SHALL NOT BE RESPONSIBLE FOR COSTS
AND EXPENSES INCURRED WITH RESPECT TO
THE REMOVAL OF AFFECTED PRODUCT OR THE
INSTALLATION
OF
REPLACEMENT
MATERIALS,
INCLUDING BUT NOT LIMITED TO LABOR AND FREIGHT.
No person or entity is authorized by Trex to make and Trex
shall not be bound by any statement or representation as
to the quality or performance of Trex products other than
as contained in this warranty. This warranty may not be
altered or amended except in a written instrument signed
by Trex and Purchaser.
TO THE FULLEST EXTENT PERMITTED UNDER THE
LAW, UNDER NO CIRCUMSTANCES WILL TREX BE
LIABLE FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES, WHETHER SUCH DAMAGES ARE SOUGHT IN
CONTRACT, IN TORT (INCLUDING BUT NOT LIMITED TO
NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE,
AND TREX’S LIABILITY FOR NON-PERSONAL INJURY
CLAIMS WITH RESPECT TO PRODUCTS SHALL IN
NO EVENT EXCEED THE REPLACEMENT OF SUCH
PRODUCTS OR REFUND OF THE PURCHASE PRICE, AS
DESCRIBED ABOVE.
Some States or Provinces do not allow the exclusion or
limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you. This
warranty gives you specifi c legal rights, and you may also
have other rights that vary from State to State or Province
to Province.
Copyright © 2017 Trex Company, Inc.
TREX TRANSCEND
®
, TREX ENHANCE
®
,
TREX SELECT
®
AND TREX
®
UNIVERSAL FASCIA
LIMITED FADE & STAIN WARRANTY
