TU2
‐
HDMI
User’s
Guide
32
•
Terminate
any
other
CPU
intensive
applications
running
on
the
computer.
If
you
still
have
issues
playing
media
content
on
the
adapter,
try
the
following
steps:
•
As
some
media
players
require
DirectX
hardware
support
to
correctly
operate,
try
a
different
media
player
which
requires
less
DirectX
support.
•
Drag
the
media
player
to
the
secondary
screen
and
close
the
player.
Restart
the
player
and
it
should
open
on
the
secondary
monitor.
Now
try
playing
the
media
file
again.
•
Try
reducing
the
hardware
acceleration
level
of
the
primary
display
(NOT
the
secondary
monitor)
to
levels
1,2
or
3
and
restarting
the
media
player.
The
hardware
acceleration
can
be
found
by
right
‐
clicking
on
your
desktop
and
click
Properties
>
Settings
>
Advanced
>
Troubleshoot
.
Some
players
use
this
setting
even
when
playing
on
a
different
display.
•
The
video
playback
may
be
unusual
when
the
secondary
monitor
is
mirroring
the
primary
display
and
there
is
another
extended
screen
connected
to
the
computer.
The
extended
screen
must
be
disabled
before
the
content
will
be
correctly
cloned
to
the
secondary
monitor.
Q5:
In
extended
mode,
the
secondary
monitor
appears
to
have
a
black
border
around
the
desktop.
A:
This
happens
when
the
resolution
used
by
the
secondary
monitor
is
larger
than
the
resolution
used
by
the
primary
monitor.
To
solve
this
problem,
configure
the
secondary
monitor
to
use
the
same
resolution
as
the
primary
monitor.
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