TrekStor SE 3.0, Руководство по эксплуатации

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11) Notes on liability and warranty
The manufacturer shall reserve the right to constantly further develop the product.
These changes may be made without any direct reference to them in the
operating instructions. As a result, the information contained in the operating
instructions does not need to reflect the current technical design.
The statutory warranty period for consumer products is 24 months. There is no
warranty beyond this.
Unauthorised modifications to the device (particularly installing external
firmware not approved by the manufacturer or modifications to the device
hardware) may result in a loss of all warranty claims.
12) Support information
If you have questions about your TrekStor product or problems, please
proceed as follows:
• Carefully read the operating instructions.
• Take a look at our FAQ section of our website, where you will find answers to
the most frequently asked questions about your product.
• Check whether you have entered the correct settings on your device using
the product features and functions as points of reference.
• Consult the respective product detail page for up-to-date information (such
as newly available firmware updates) on your product.
If you have taken these measures and the problem persists, please contact our
service team directly. Our professional service employees will discuss all of the
additional necessary steps with you and provide individual support to help you
quickly and easily continue to address your concern. Directly contacting us, the
manufacturer, via our service hotline or by filling out our service form allows us to
address your concern more quickly and allows you to benefit from high-quality
consulting and support. You can find out how to reach our service team here:
www.trekstor.de/support-en.html